FairPlane UKReviews 

87
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Apparently I won case 24-09/102564 and I was supposed to be compensated for 600 Euros on June 1st 2006, their legal advisor "Skribe Rechtsanwälte GmbH, A-1010 Wien, Fleischmarkt 3-5" would have receiv... See more

Rated 1 out of 5 stars

I explicitly asked that fairplane do not proceed with my claim as I felt their fees were too high. After submitting my own claim through Resolver I have been informed that Fairplane have claimed on my... See more

Rated 1 out of 5 stars

Contacted these people about three years ago. Still nothing apart from the same copy and pasted emails about waiting for the courts. I know that a similar case with EasyJet was found in favour of the... See more

Rated 1 out of 5 stars

Contacted Fair Plane after a delay of over 5 hours, after weeks of emails saying the "final" demand had been given to the airline they responded saying that they did not have jurisdiction to proceed a... See more

Company replied

Company details

  1. Legal Services & Government

Information provided by various external sources

Making a claim for flight compensation can be stressful and time-consuming. It’s also not unknown for an airline to refute valid claims for compensation made directly by passengers in an effort to avoiding having to pay. Our specialist team of legal experts will ensure your claim won’t be ignored, and will enforce your claim in court if required. If we are unsuccessful in obtaining compensation for you, there will be no charge for our service. If we are unsuccessful in obtaining compensation for you, there will be no charge for our service.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

87 reviews

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No history of asking for reviews

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1.3

All reviews

(87)

1 review in the last 12 months

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Rated 5 out of 5 stars

good service

Contacted this company over a delayed flight and from beginning to when the claim was settled they kept me informed of everything that was going on. Would definitely recommend them

May 9, 2019
Unprompted review
Rated 5 out of 5 stars

Result, Thank you Fairplane UK 👍

Thank you Fairplane UK for getting a
settlement of our claim against Easyjet Airline Company Limited.
Resulting in a total payment of £2,052.60 for our family who were flight delayed in 2017, I would like to say you are a fantastic company, kept us up to date in the process of our claim and really helpful staff.
Regards
John Robertson

May 1, 2019
Unprompted review
Rated 4 out of 5 stars

Very good service but pricey and slow to pay

This service won me flight delay compensation, at a price, when the airline had said that I was not entitled to it. Fairplane's bank takes a minimum of 5-10 working days to send the compensation, once it's won and accepted. This is poor, considering the high admin cost.

February 28, 2019
Unprompted review
Rated 5 out of 5 stars

My experience with FairPlane UK was a…

My experience with FairPlane UK was a positive one.
It took a few months to have my claims completed (for me and my family) but eventually, they won my case and got the money from the airline.
I have always been updated in regards to the progress, they were prompt in answering my queries, and transparent in regards to their fees and charges (fees applies only if/once money are received from the airline so I find this very fair).
If it comes to it, I will use them again.

February 25, 2019
Unprompted review
Rated 5 out of 5 stars

So pleased

So professional, dealt with my airline complaint swiftly and received more than I was expecting in compensation! Took a few months for payment to eventually come through but that was because the airline dragged it out as much as possible, FairPlaneUK updated me every step of the way. Thank you so much!

February 19, 2019
Unprompted review
Rated 5 out of 5 stars

had a claim against emirates for making…me late for a connection

had a claim against emirates for making me late for a connection flight tried to claim myself unsuccessful, they said European laws do not apply to emirates, had another solicitor look at he case, said yes you have a claim.. they got no where, emirates said due to foreseen circumstances . THEN fairplane got my emails and paper work all via the net, sent the papers emirates ignored the dead line,, fairplane sent the papers to the courts and within the 2 days the papers being logged for the hearing emirates paided out gross £537 net pay to me £350.90 took 11 weeks

February 12, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you FairPlane ! I have my money !

I had a flight delay, the airline simply did not respond to my messages, then I decided to see what people were writing on the Internet in this case, then I saw a review about this company, I went to the site, wrote and on the second day they called me, I left all the data that I was asked for, it took some time, they wrote me and asked for more details,after a couple of days I received an email that they won my case and are ready to transfer money to me, I sent the bank details, within 4 days I received money! Cool ! I have no words ! Thank you very much, I am very happy and will definitely appeal to you again ! Advice to people for the future, try to keep all the details about yours all flights, it can come in handy even if it was 4 years ago!

February 3, 2019
Unprompted review
Rated 5 out of 5 stars

I really must say that I'm most…

I really must say that I'm most grateful with the work FairPlane did in winning my money back. I would not have been able to get this without them. I did not have the time or the energy to deal with it myself. Most happy!!!

January 22, 2019
Unprompted review
Rated 5 out of 5 stars

Just got a cheque through the letterbox…

Just got a cheque through the letterbox for £135 after going through the FairPlane claim process about 9 months ago. They did everything for me in the background and then won the case, after me forgetting about it! A great Christmas present!

Fantastic service. Would highly recommend.

December 18, 2018
Unprompted review
Rated 1 out of 5 stars

Useless unless you or the airline are based in England

Contacted Fair Plane after a delay of over 5 hours, after weeks of emails saying the "final" demand had been given to the airline they responded saying that they did not have jurisdiction to proceed as I was based in Scotland the airline was based in Ireland. Despite this they refused the cancel and issued more "final demands". On the last day before they agreed to cancel the agreement, the airline paid and I was stuck with the fees for their "work".

November 29, 2018
Unprompted review
FairPlane UK logo

Reply from FairPlane UK

We’re sorry to hear that you were unhappy with our Service Nia, although it does sound like we were successful in obtaining compensation for you from the airline.

From the information you’ve provided here, It’s difficult to understand exactly what happened and why you are unhappy that you had to pay our fees.

It’s a relatively common practice for an airline to pay compensation directly to a passenger once we have negotiated with them on your behalf regarding your claim, and this would not exempt you from having to pay for the service we have provided I’m afraid.

If you would like to discuss your case further, we would be very happy to hear from you again. You can contact us by emailing claim@fairplane.co.uk or calling us on 0203 074 1100.

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