First rate service from sales to delivery. Hats off to Brad for his tremendous patience and cups of coffee whilst choosing a suit for my 94 year old mother. Delivery guys also went above and beyond,... See more
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Ethan was an excellent salesman, helpful, informative and not in the least pushy. Delivery was good, although one of my plant pots outside was knocked over, they were otherwise efficient. I ha... See more
Company replied
I found Fairway furniture, very helpful and great friendly staff. I wasn’t sure on style or color for my new sofa and chair, but I had the professional help that I was looking for l would highly recom... See more
Company replied
A great selection of a range of sofas. Much better than all the other furniture stores we had been in in Plymouth. Very helpful staff and I was able to take fabric samples home to see how they look... See more
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Company details
About Fairway Furniture - Plymouth
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Billacombe Road 184, PL9 7HE, Plymouth, England, United Kingdom
- 01752 408941
4.9
Excellent
681 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ethan was an excellent salesman
Ethan was an excellent salesman, helpful, informative and not in the least pushy.
Delivery was good, although one of my plant pots outside was knocked over, they were otherwise efficient.
I have shopped at Fairway Furniture several times over the years.
September 3, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your lovely review and for shopping with Fairway Furniture over the years. We're delighted to hear Ethan provided helpful, informative service and made your experience a positive one without any pressure. Thank you for choosing Fairway Furniture.
First rate service from sales to…
First rate service from sales to delivery.
Hats off to Brad for his tremendous patience and cups of coffee whilst choosing a suit for my 94 year old mother.
Delivery guys also went above and beyond, hence the 5* review.
September 4, 2026
Unprompted review
Reply from Fairway Furniture - Plymouth
Thank you for your fantastic review. We're delighted to hear Brad's patience and care helped make choosing the perfect suite for your mother such a positive experience. It's also wonderful to know our delivery team went above and beyond. We truly appreciate your kind feedback and thank you for choosing Fairway Furniture.
Reply from Fairway Furniture - Plymouth
Thank you for your kind feedback. We're delighted to hear that Brad was helpful and provided great communication throughout your experience. Thank you for choosing us, and we hope you love your new furniture.
Fairway furniture
I found Fairway furniture, very helpful and great friendly staff. I wasn’t sure on style or color for my new sofa and chair, but I had the professional help that I was looking for l would highly recommend them
August 5, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your wonderful review. We're delighted to hear that our team was able to help you choose the perfect sofa and chair, and that you found our staff friendly, professional, and supportive throughout the process. We truly appreciate your recommendation and thank you for choosing Fairway Furniture.
We found the salesman to be…
We found the salesman to be professional, friendly and knowledgeable
He was a great help to us
August 7, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your wonderful feedback. We're delighted to hear our salesperson was professional, friendly, and knowledgeable, and that they were able to help you find what you were looking for. We appreciate your support and thank you for choosing Fairway Furniture.
Excellent customer service from start…
Excellent customer service from start to finish
August 21, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your kind review. We're delighted to hear that you received excellent customer service from start to finish. We truly appreciate your feedback and thank you for choosing Fairway Furniture.
A great selection of a range of sofas
A great selection of a range of sofas. Much better than all the other furniture stores we had been in in Plymouth. Very helpful staff and I was able to take fabric samples home to see how they looked.
Staff at store very pleasant, but not pushy.
Very good delivery service with clear information about delivery times which meant that we didn’t have to wait in for ages.
August 20, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your fantastic review. We're delighted to hear that you found a great selection of sofas and that our team was friendly, helpful, and able to support you in making the right choice with fabric samples. It's also great to know that the delivery process was well communicated and ran smoothly. We hope you enjoy your new furniture for many years to come, and thank you for choosing Fairway Furniture.
Very helpful staff
Very helpful staff, everything happened when we were told it would, no delays efficient right through to delivery
August 19, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your kind review. We're pleased to hear that our team was helpful and that everything went smoothly, from your initial visit through to delivery. We appreciate your support and hope you love your new furniture.
Bradley was very helpful with advice…
Bradley was very helpful with advice and the delivery excellent didn’t they were here
August 13, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your kind review! We're delighted to hear Bradley was helpful with his advice and that your delivery experience was positive. We appreciate your support and hope you love your new furniture!
Knowledgeable staff
Knowledgeable staff, no pressure to make a decision, giving you time to decide on your purchase. Delivery was excellent, text previous day to confirm time slot. Text on day when close. Staff were polite and helpful.
May 2, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your kind review. We're pleased to hear that our team provided knowledgeable, helpful service without any pressure so you could decide in your own time. It's also great to know that your delivery experience was smooth and well communicated throughout. We hope you enjoy your new furniture and thank you for choosing us!
Had previously had furniture from you…
Had previously had furniture from you so decided to use again
May 18, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your review. We're delighted you returned to Fairway Furniture for your latest purchase and we hope you love your new furniture!
From visiting the show room to…
From visiting the show room to delivery, I can't fault the process.
I was kept informed of schedules of delivery.
On delivery day, the two hour window I was given was adhered to.
July 21, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your great review. We're delighted to hear that everything went smoothly from your showroom visit through to delivery. Keeping our customers informed every step of the way is important to us, so it's wonderful to know that the delivery updates were helpful and that our team arrived within the promised time slot. We hope you enjoy your new furniture and thank you for choosing Fairway Furniture.
Excellent service
Helpful sales experience, supported by regular accurate delivery details. Delivery and set up of the furniture was carried out as agreed. We would certainly use Fairway Furnishings again
July 29, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your lovely review. We're pleased to hear that you had a helpful sales experience and that our regular delivery updates kept you well informed throughout the process.
It's also great to know that your furniture was delivered and assembled as planned. We truly appreciate your feedback and are delighted that you would choose us again in the future.
The delivery was very efficient a very…
The delivery was very efficient a very good service.
July 23, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your kind review!
We're pleased to hear that you found our delivery service efficient and that everything went smoothly. Thank you for taking the time to share your experience with us, it is greatly appreciated.
Helpful staff that are able to advise…
Helpful staff that are able to advise you concerning your order, when it’s going to be ready & delivered with you choosing date & time.
July 23, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your kind review! We're pleased to hear that our team kept you informed throughout your order and were able to provide helpful advice on delivery times and availability. It's wonderful to know that our flexible delivery options worked well for you too. Thank you for taking the time to share your experience, and we hope to welcome you back again soon.
Friendly and helpful service both from…
Friendly and helpful service both from the showroom and the delivery team.
July 17, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your feedback! We're so pleased to hear that both our showroom team and delivery colleagues provided friendly and helpful service. We really appreciate your kind words and taking the time to share your experience with us.
Staff were knowledgeable and very helpful
Staff were knowledgeable, friendly and polite. We ordered a mattress which we are very pleased with. Delivery service was excellent.
July 16, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your wonderful review.
We're delighted to hear that you found our staff to be knowledgeable, friendly, and polite, and that you're so pleased with your new mattress. It's also fantastic to know that your delivery experience was excellent.
We really appreciate you taking the time to share your experience, and we hope you enjoy many comfortable nights on your new mattress. We look forward to welcoming you back again in the future.
Excellent service
Excellent service . Nothing was to much trouble . We have been dealing with Fairway now for many years. Great service .
July 17, 2026
Reply from Fairway Furniture - Plymouth
Thank you for taking the time to leave your wonderful review. We're delighted to hear you've continued to receive excellent service over the many years you've shopped with us. Your loyalty means a great deal to us, and we're so pleased our team has been able to help whenever needed. Thank you for your continued support, and we look forward to welcoming you back soon.
Kind regards,
Fairway.
Fairway went above and beyond to ensure…
Fairway went above and beyond to ensure that the sofa I had ordered would fit through the small cottage door that I have. They went as far as test driving it by bringing the showroom sofa to test the space needed! Amazing customer service .
July 8, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your 5-star review! We're delighted to hear that our team went above and beyond to ensure your sofa was the perfect fit, as a local run family business we strive to provide the best possible service for our customers which is always our priority, and we're so pleased we could help. Thank you for your kind words and for shopping with us.
Kind regards,
Fairway.
Reply from Fairway Furniture - Plymouth
Thank you for your review! We're delighted to hear you received great service both in our showroom and during delivery, we will ensure we pass this on to our store and delivery teams. Thank you for shopping with us.
Kind regards,
Fairway.
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