We’ve used Fairway Furniture for many years now, and the reason is simple — they never let us down. From the moment we walk into the store, the staff are genuinely helpful, professional, and patient... See more
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Service was great, staff very knowledgeable , patient and polite. Leanne was our sale person and she was lovely and kept us updated throughout. Delivery was quick and painless and lads were very pol... See more
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from our first contact with Fairway Furniture we found all staff very helpful and pleasant. All our questions were dealt with right away. All in all it was a pleasure to deal with Fairway Furniture, a... See more
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First rate service from sales to delivery. Hats off to Brad for his tremendous patience and cups of coffee whilst choosing a suit for my 94 year old mother. Delivery guys also went above and beyond,... See more
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Company details
About Fairway Furniture - Plymouth
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Billacombe Road 184, PL9 7HE, Plymouth, England, United Kingdom
- 01752 408941
4.9
Excellent
685 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Keeping me informed about deliveryhey kept me informed about when the…
They kept me informed about when the delivery would b ,the drivers asked if it was ok to leave their shoes on and took all rubbish away and placed the units in the correct place
June 4, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your 5-star review. We're delighted to hear that you were kept informed throughout the delivery process and that our team provided a courteous and professional service.
We appreciate you taking the time to share your experience and thank you for shopping with us!
Kind regards, Fairway Furniture
Very friendly team one of the guys was…
Very friendly team one of the guys was ex army like me. So we were chatting about it all. Other guy was nice too. The date is an estimate
May 28, 2026
Reply from Fairway Furniture - Plymouth
Thank you for the great review! We're delighted to hear you enjoyed chatting with the team. We'll be sure to pass on your kind comments. Kind regards Fairway
Excellent selection
Excellent selection, fabulous service kept informed of progress and all delivered and installed without delay as promised. Very delighted would highly recommend.
May 28, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your fantastic 5-star review.
We're delighted to hear that you were pleased with our selection, service and communication throughout your order. Keeping our customers informed every step of the way is very important to us, so it's wonderful to know that everything was delivered and installed as promised and without delay.
Thank you for your recommendation and for choosing us. We hope you enjoy your furniture and look forward to welcoming you again in the future.
Kind regards, Fairway Furniture
Very happy with the service we received…
Very happy with the service we received very polite and very professional would definitely recommend
May 29, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your wonderful review! We're delighted to hear you were happy with the service and found our team polite and professional. We really appreciate your recommendation. Kind regards Fairway
Our whole shopping /decision making
Our whole shopping /decision making , ordering and delivery have been first class . Could not fault anything at all . We were regularly kept up to date with our order . For dates of completion. Delivery was on time when specified , the delivery gentlemen were extremely helpful and considerate. I can only sing your praises for our whole experience.
Thank you
May 28, 2026
Reply from Fairway Furniture - Plymouth
Thank you so much for your kind words and 5-star review! We're delighted to hear that every stage of your experience, from choosing your furniture to delivery, met your expectations. We'll be sure to pass your compliments on to our delivery team. Thank you for choosing us, and we hope to see you again in the future!
Excellent service from start to finish.
We bought sofas from Fairway 17 years ago and they needed replacing.
Their choice is very good and most importantly for us is that the staff are friendly, informative and not pushy.
From the first approach, through to the delivery we were kept regularly informed on progress. The delivery guys were friendly and efficient, carryed them in carefully, assembled them and removed the old sofas at no extra charge. All in all, very good service.
January 27, 2026
Unprompted review
Reply from Fairway Furniture - Plymouth
Thank you for your wonderful review and for choosing us again after 17 years! We're delighted to hear that you found the perfect replacement sofas and that our team provided friendly, informative service throughout. It's great to know the delivery team took such good care with the installation and removal of your old sofas. We truly appreciate your kind words and look forward to serving you again in the future. Kind regards Fairwway
Reply from Fairway Furniture - Plymouth
Thank you for your kind feedback! We're delighted to hear you're happy with the product and that our service and delivery team met your expectations. We appreciate your support and look forward to serving you again. Kind regards Fairway
New sofas
From the time we were looking at new furniture to the time it was delivered, we were regularly updated on the progress of our order. On the day of delivery, the delivery men contacted us with a time that they would be arriving and they were so helpful, friendly and polite. Would definitely recommend buying from Fairway Furniture in the future.
May 19, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your wonderful review and recommendation.
We're delighted to hear that you felt well informed throughout your journey with us, from choosing your new furniture right through to delivery. Keeping our customers updated every step of the way is very important to us, so it's great to know our communication helped make the experience a positive one.
We're also pleased to hear that our delivery team kept you informed on the day and provided such friendly, helpful and courteous service.
Thank you for choosing Fairway Furniture and for taking the time to share your experience. We truly appreciate your recommendation and look forward to helping you again in the future.
Good customer care
Good customer care, great early delivery and took away old unwanted sofas.
Very pleased with chosen fabrics..fit in well
May 21, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your lovely review.
We're delighted to hear that you were pleased with the customer care you received, the earlier-than-expected delivery, and our sofa removal service. It's also wonderful to know that you're happy with your chosen fabrics and that they fit so well within your home.
Thank you for choosing Fairway. We hope you enjoy your new furniture for many years to come, and we look forward to assisting you again in the future.
Always helpful and polite
Always helpful and polite, no hassle or rush, delivery when they say and we’ll organised
January 17, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your lovely review.
We're delighted to hear that you found our team helpful and polite, and that you appreciated our relaxed, no-pressure approach. Providing a smooth and well-organised experience from purchase through to delivery is something we work hard to achieve, so it's wonderful to know this was reflected in your experience.
Thank you for choosing Fairway, and we look forward to helping you again in the future.
Excellent service throughout
Excellent service throughout, very patient and knowledgeable in the showroom, offering good advice when choosing our new sofas. Could take home several leather colour samples to help decide. Ordering was easy, every step of choices and delivery times explained carefully. Delivery team very friendly and positioned and tested them, took photos and spotted a minor fault,reported back. Called by Fairway soon after and day arranged for upholsterer to visit, also very friendly and professional , fixing in a few minutes. Always great service at Fairway!
May 19, 2026
Reply from Fairway Furniture - Plymouth
Thank you so much for your wonderful review and for your continued support of Fairway.
We're delighted to hear that you had such a positive experience from choosing your new sofas in our showroom through to delivery and aftercare. Our team takes great pride in providing knowledgeable advice, clear communication, and attentive service at every stage, so it's fantastic to know this made a difference.
We're also pleased that our delivery team and upholsterer were able to resolve the minor issue quickly and professionally. Ensuring our customers are completely satisfied is always our priority.
Thank you again for your kind words. We hope you enjoy your new sofas for many years to come, and we look forward to welcoming you back to Fairway in the future.
Execellent service
Bradley in the showroom was very informative and helpful.
Was kept upto date on arrival of stock to delivery date and and time.
Delivery guys were great, very efficient, careful and tidy.
May 22, 2026
Reply from Fairway Furniture - Plymouth
Thank you for taking time to leave a lovely review! We’re so pleased to hear Bradley was so helpful throughout the order process, we will make sure this is passed on to him. Keeping our customers updated every step of the way is really important to us, so it’s great to know the communication from stock arrival through to delivery was appreciated.
We’ll also be sure to pass your kind comments on to our delivery team — they’ll be delighted to hear their efficiency and care made a positive impression. Thank you again for choosing us!
20 years of excellent service
We have had excellent service from them for over 20 years what more can I say
May 19, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your continued loyalty and kind words. We’re truly grateful to have had the opportunity to serve you for over 20 years. Knowing that you’ve consistently received excellent service means a great deal to us, and returning customers are so important to us.
We look forward to continuing to help you for many more years to come. Many thanks Fairway
Reply from Fairway Furniture - Plymouth
Thank you for your kind review! We’re delighted to hear you were pleased with both our sales team and the prompt, efficient delivery service. Your feedback is greatly appreciated, and we hope to see you again in the future! Kind regards Fairway
Lovely service from Bradley in the…
Lovely service from Bradley in the store through to updates and delivery time. Arrived on time and put in situ perfectly. No complaints from me.
May 15, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your lovely review. We’re delighted to hear that Brad provided great service in-store and that you were kept well informed right through to delivery.
It’s great to know everything arrived on time and was placed exactly where you needed it. We really appreciate you taking the time to share your experience and hope you enjoy your new furniture.
Kind regards, Fairway Furniture
Very helpful staff in shop and delivery staff
Very helpful staff in shop. The two delivery men were polite, respectful of my property and delivered furniture quickly. We were glad to have chosen option to have chair made up as it was ready to use immediately.
May 12, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your kind review. We’re so pleased to hear that our in-store team were helpful and that the delivery team were polite, respectful, and efficient when delivering your furniture.
It’s great to know that having your chair assembled and ready to use made things easier for you straight away.
We really appreciate you taking the time to share your experience and hope you enjoy your new furniture.
Kind regards, Fairway Furniture
Excellent service and communication
May 12, 2026
Reply from Fairway Furniture - Plymouth
Fantastic, we love to hear that our store teams have kept our customers updated on every step of their order, and that their service was appreciated. We will pass this on to them.
Reply from Fairway Furniture - Plymouth
Thank you for shopping at our Plymouth store and taking the time to leave them a 5 star review for the service you received.
As a local run family business we always want our customers to have the best possible experience when choosing to shop with us.
Thank you for doing so
Kind regards, Fairway Furniture
Reply from Fairway Furniture - Plymouth
Thank you for taking the time to leave such a fantastic review. We’re thrilled to hear that you had a positive experience with both our sales and delivery teams.
We appreciate you shopping with us as a local family company, your support means a great deal to us, and we hope you love your new furniture.
Warm regards,
Fairway Furniture
Excellent service from the sales man to…
Excellent service from the sales man to the helpful delivery team
May 5, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your lovely review. We’re so pleased to hear that you received excellent service from both our sales team and delivery team.
Your feedback is greatly appreciated, and we hope you enjoy your new furniture!
Kind regards, Fairway Furniture
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