We’ve used Fairway Furniture for many years now, and the reason is simple — they never let us down. From the moment we walk into the store, the staff are genuinely helpful, professional, and patient... See more
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Service was great, staff very knowledgeable , patient and polite. Leanne was our sale person and she was lovely and kept us updated throughout. Delivery was quick and painless and lads were very pol... See more
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from our first contact with Fairway Furniture we found all staff very helpful and pleasant. All our questions were dealt with right away. All in all it was a pleasure to deal with Fairway Furniture, a... See more
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First rate service from sales to delivery. Hats off to Brad for his tremendous patience and cups of coffee whilst choosing a suit for my 94 year old mother. Delivery guys also went above and beyond,... See more
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Company details
About Fairway Furniture - Plymouth
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
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FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Billacombe Road 184, PL9 7HE, Plymouth, England, United Kingdom
- 01752 408941
4.9
Excellent
685 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Staff were knowledgeable and very helpful
Staff were knowledgeable, friendly and polite. We ordered a mattress which we are very pleased with. Delivery service was excellent.
July 16, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your wonderful review.
We're delighted to hear that you found our staff to be knowledgeable, friendly, and polite, and that you're so pleased with your new mattress. It's also fantastic to know that your delivery experience was excellent.
We really appreciate you taking the time to share your experience, and we hope you enjoy many comfortable nights on your new mattress. We look forward to welcoming you back again in the future.
Excellent service
Excellent service . Nothing was to much trouble . We have been dealing with Fairway now for many years. Great service .
July 17, 2026
Reply from Fairway Furniture - Plymouth
Thank you for taking the time to leave your wonderful review. We're delighted to hear you've continued to receive excellent service over the many years you've shopped with us. Your loyalty means a great deal to us, and we're so pleased our team has been able to help whenever needed. Thank you for your continued support, and we look forward to welcoming you back soon.
Kind regards,
Fairway.
Fairway went above and beyond to ensure…
Fairway went above and beyond to ensure that the sofa I had ordered would fit through the small cottage door that I have. They went as far as test driving it by bringing the showroom sofa to test the space needed! Amazing customer service .
July 8, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your 5-star review! We're delighted to hear that our team went above and beyond to ensure your sofa was the perfect fit, as a local run family business we strive to provide the best possible service for our customers which is always our priority, and we're so pleased we could help. Thank you for your kind words and for shopping with us.
Kind regards,
Fairway.
Reply from Fairway Furniture - Plymouth
Thank you for your review! We're delighted to hear you received great service both in our showroom and during delivery, we will ensure we pass this on to our store and delivery teams. Thank you for shopping with us.
Kind regards,
Fairway.
Good servicej
The young man took a lot of trouble to help me choose the most suitable unit for me and provided me with a coffee.
June 16, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your lovely review! We're so pleased to hear that Ethan took the time to help you find the unit that best suited your needs. Providing friendly, personal service is something we pride ourselves on.
Thank you for choosing Fairway Furniture, and we hope to welcome you back again soon.
Kind regards, Fairway Furniture
Good advice
Good advice, no hard pressure sale, followed by spot on delivery time and no hassle assembly by friendly staff.
July 9, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your great review! We're so pleased to hear that you found our team helpful and appreciated our relaxed, no-pressure approach to helping you choose the right bed. It's also wonderful to know your delivery arrived exactly as planned and that our friendly delivery team made the assembly process quick and hassle-free.
We really appreciate your feedback and hope you enjoy your new bed!
Kind regards, Fairway Furniture
Excellent Customer Service
Helpful staff, from the receptionist, salesman and delivery team, made the purchase of a new bed easy. Plenty of choice in the showroom.
Particularly impressed with being informed of progress after ordering until delivery. The text on the day of delivery, confirming the exact expected delivery time, was very helpful and appreciated.
July 9, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your wonderful review! We're delighted to hear that all of our teams helped make your bed-buying experience smooth and enjoyable. It's great to know you appreciated the wide choice in our showroom, as well as the updates throughout your order. Keeping our customers informed every step of the way is something we take pride in, so we're especially pleased that the delivery text was helpful.
We hope you enjoy your new bed, and thank you again for shopping with us.
Kind regards, Fairway Furniture
Reply from Fairway Furniture - Plymouth
Thank you for your wonderful feedback! We're delighted to hear that both our sales team and delivery service made such a positive impression. Thank you for shopping with us.
Excellent service start to finish
Excellent service in Plymouth store, whole process so easy, deliver and recycle and delighted with my new Gplan sofas. Excellent experience!
June 26, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your fantastic review! We're delighted to hear you had such a positive experience with our Plymouth store and that the delivery and recycling service made the whole process easy. We hope you enjoy your new G Plan sofas thank you for choosing to shop with us. Kind regards Fairway
Kept up to date with arrival and…
Kept up to date with arrival and delivery of purchase. Delivery guys where very good and respectful
June 24, 2026
Reply from Fairway Furniture - Plymouth
Thank you for taking the time to leave us a review! We're so pleased to hear that you were kept informed throughout your order and that your delivery went smoothly.
We really appreciate your feedback and hope you enjoy your furniture!
Kind regards, Fairway Furniture
Superb salesperson
Superb salesperson, very knowledgeable and not pushy. we did the rounds and although we spent more money we could def see the quality and service difference.
delivery people were also superb, smartly dressed and very polite.
June 21, 2026
Reply from Fairway Furniture - Plymouth
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with both our sales and delivery teams.
It's great to know you felt well-informed and never pressured, and that the quality and service helped you make the right choice. We'll be sure to pass your kind comments on to our salesperson and delivery team—they'll really appreciate your feedback.
Thank you again for choosing us. We hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Excellent customer service from Bradley…
Excellent customer service from Bradley and I was kept up to date with delivery schedules. Delivery and installation also excellent.
June 17, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your fantastic review! We're delighted to hear Brad provided excellent customer service and kept you informed throughout, we will ensure your kind words are passed on to him. It's also great to know our delivery and installation team met your expectations. Thank you for shopping with us. kind regards Fairway
Reply from Fairway Furniture - Plymouth
Thank you for your kind feedback! We're delighted to hear you found our store team friendly and knowledgeable, and that you were kept informed throughout your order. Kind regards Fairwway
Delivered on time and furniture…
Delivered on time and furniture assembled quickly and efficiently. All packaging removed. Excellent service.
June 5, 2026
Reply from Fairway Furniture - Plymouth
Thank you for taking the time to leave such a positive review. We're delighted to hear that your furniture was delivered on time and assembled quickly and efficiently by our team. It's great to know that the complete service, including the removal of all packaging, met your expectations.
We really appreciate your feedback and hope you enjoy your new furniture for many years to come.
Kind regards, Fairway Furniture
The personal service is great
The personal service is great. The staff couldn't be more helpful, and the quality of furniture is second to none.
April 3, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your wonderful 5-star review. We're delighted to hear that you received such helpful personal service from our team and that you're pleased with the quality of our furniture. Providing exceptional customer care alongside beautifully crafted furniture is what we strive for every day.
We truly appreciate your support and look forward to welcoming you again in the future.
Kind regards, Fairway Furniture
Reply from Fairway Furniture - Plymouth
Thank you for your continued support and for taking the time to leave such a lovely review. We're delighted to hear that your delivery arrived on time as always and that our delivery team was so helpful. Providing reliable service and going the extra mile for our customers is something we take great pride in.
We look forward to serving you again soon!
Kind regards, Fairway Furniture
Top Quality product
Quality product at fair price helpful sales staff. Delivery personnel exceptional
June 10, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your fantastic review! We're delighted to hear that you found our product to be high quality and fairly priced. It's also wonderful to know that our sales team was helpful and that our delivery personnel provided exceptional service.
Your feedback is greatly appreciated, and we hope you enjoy your new furniture!
Kind regards, Fairway Furniture
All staff were always very friendly and…
All staff were always very friendly and helpful!
May 29, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your 5 Star review! We're delighted to hear that our team was always friendly and helpful when you visited our store. We really appreciate your feedback and look forward to welcoming you again soon.
Good communication throughout the order…
Good communication throughout the order and waiting for furniture to be delivered
June 4, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your 5-star review and for choosing us for your furniture purchase.
We're pleased to hear that you've been happy with the communication throughout your order. We know how important it is to keep customers informed while they wait for their furniture to arrive.
Kind regards, Fairway Furniture
Great service
Great & patient help in store.
Good delivery with plenty of notice & delivery came at exact time notified. Helpful delivery men who put beds exactly where I wanted.
Beds good & just as expected.
June 1, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your feedback. We're delighted to hear that you received great service in store and that your delivery arrived exactly as scheduled. It's also wonderful to know that our delivery team was helpful and that you're pleased with your new beds.
We noticed that your review was submitted with a 1-star rating, which doesn't seem to reflect the positive experience you've described. If this was an error, we would be very grateful if you could amend your star rating to match your feedback.
Thank you again for shopping with us, and we hope you enjoy your new beds.
Kind regards, Fairway Furniture
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