We’ve used Fairway Furniture for many years now, and the reason is simple — they never let us down. From the moment we walk into the store, the staff are genuinely helpful, professional, and patient... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service was great, staff very knowledgeable , patient and polite. Leanne was our sale person and she was lovely and kept us updated throughout. Delivery was quick and painless and lads were very pol... See more
Company replied
from our first contact with Fairway Furniture we found all staff very helpful and pleasant. All our questions were dealt with right away. All in all it was a pleasure to deal with Fairway Furniture, a... See more
Company replied
First rate service from sales to delivery. Hats off to Brad for his tremendous patience and cups of coffee whilst choosing a suit for my 94 year old mother. Delivery guys also went above and beyond,... See more
Company replied
Company details
About Fairway Furniture - Plymouth
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Billacombe Road 184, PL9 7HE, Plymouth, England, United Kingdom
- 01752 408941
4.9
Excellent
685 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and efficient service.…
Help in store was a good and patient service.
Extra visit to house to ensure fit.
Ordered and delivered on time.
Kept me posted about expected times and delivery - all went within expected time frame.
Efficient set up of new matress and old taken away.
March 19, 2026
Reply from Fairway Furniture - Plymouth
Thank you for taking the time to share your 5 star review! We’re delighted to hear that you received helpful and patient service in store.
It’s great to know your order and delivery went smoothly, with clear communication throughout and everything arriving within the expected timeframe. We’re also pleased that the setup of your new mattress and removal of the old one was handled efficiently.
Your feedback means a lot to us. Thank you for shopping with us and we hope you enjoy your new mattress!
Kind regards, Fairway Furniture
Always excellent service
We always receive excellent, friendly service and any issues are resolved as quickly as possible. Delivery staff are always polite, very careful in the home and helpful with setting up the furniture.
March 12, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your continued support and for sharing such a lovely review! We’re so pleased to hear that you consistently receive excellent and friendly service from our team.
It’s especially great to know that any issues are resolved quickly and that our delivery staff make a positive impression by being polite, careful, and helpful when setting up your furniture. We’ll be sure to pass your kind feedback on to them.
We hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Well worth considering.
Large showroom with plenty of parking spaces. Vast choice of suites to choose from. Expert advice from Ethan without any pressure to purchase. Decent prices in the sale, but found identical deal elsewhere so they matched it by reducing another £300.
Delivery was smooth and at my convenience.
March 17, 2026
Reply from Fairway Furniture - Plymouth
Thank you for your fantastic review! We’re delighted to hear you enjoyed visiting our showroom and found our wide selection of furniture to your liking. It’s especially great to know that Ethan provided expert advice in a relaxed, no-pressure environment.
We’re also pleased we could match the deal for you. It’s wonderful to hear that your delivery went smoothly and was arranged at a time that suited you.
We truly appreciate your feedback and hope you enjoy your new Neve sofa for many years to come!
Kind regards, Fairway Furniture
The attention we received at the…
The attention we received at the showroom was exceptional. We were regularly updated on our delivery date which was as predicted. The two delivery drivers were very good. Overall the service was brilliant thank you.
March 19, 2026
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you so much for your review of your recent purchase with us. We are so pleased to hear that you had a good shopping experience, and we have passed on your kind words to both the store and delivery team. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
The 3 F's - Fantastic Fairway Furniture
We hadn't intended on buying a sideboard, but seeing the new Cannock range, we decided this sideboard was exactly what we needed.
As it was a new range, delivery lead time was uncertain, however, it was delivered within 2 weeks.
Leanne Moore was very helpful, friendly, and knowledgeable. The delivery team were also cheerful, friendly and helpful.
March 12, 2026
Reply from Fairway Furniture - Plymouth
Good morning, thank you so much for your 5 star review. We are so pleased to hear that Leanne was able to help you find what you were looking for, and we agree that the new Cannock range is lovely! We have passed on your kind words to Leanne and the store management team, and we hope to see you again soon. Kind regards – Fairway Furniture
I have purchased from Fairway before…
I have purchased from Fairway before and was not disappointed this time. I purchased a guest bed with a fold away underneath. I had an issue with some securing of the foldaway bed. However, someone came out quickly and fixed it. All good.
March 16, 2026
Reply from Fairway Furniture - Plymouth
Good morning, thank you very much for taking the time to review your recent purchase with us. We are thrilled that you chose to shop with us again, and that we could rectify the issue you had quickly. Thanks again for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
Always excellent service at Fairway
Always excellent service at Fairway. Good choice and good prices. Staff are friendly and knowledgeable.
February 3, 2026
Reply from Fairway Furniture - Plymouth
Good morning, thank you so much for your 5 star review. we really appreciate you choosing to shop with us again, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Customer service Excellent
Customer service Excellent
From buying a mattress to the delivery and taking the old mattress away the customer service was excellant
The mattress we brought was of excellent quality and the advice we received in selecting the mattress was a great help.
March 11, 2026
Reply from Fairway Furniture - Plymouth
Good morning, thank you for taking the time to review your recent purchase with us. We are really pleased to hear you are happy with your new mattress, and we have passed on your kind words to both the sales and delivery team. Thanks again for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Excellent service start yo finish…
The service was excellent from start to finish. In the store the lady was extremely helpful, and easy to do business with. I was kept informed throughout with timings on progress and delivery and again at delivery the men were friendly, efficient, and took care if the furniture being delivered. Will use them again as have done in the past
January 21, 2026
Reply from Fairway Furniture - Plymouth
Good morning, thank you very much for choosing to shop with us again, we really appreciate it. We are so pleased to hear that you are happy with the service you received from our store and delivery teams, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
The delivery was prompt and timely
The delivery was prompt and timely, and the delivery men were friendly and efficient. The staff that dealt with our initial order were also very friendly and helpful.
March 6, 2026
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you so much for your recent 5 star review. We are so pleased to hear you had a good shopping experience, and we hope that you are enjoying your new furniture. Kind regards – Fairway Furniture
Excellent service as always from…
Excellent service as always from Fairway Furniture.
Recent order of Sealy mattress lives up to expectations - so very comfortable.
Delivery men did a great job getting the mattress upstairs.
March 3, 2026
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you for taking the time to leave your feedback on your recent purchase with us. We are so pleased to hear you are happy with the service you received, both in store and with our delivery team, and we have passed on your kind words to them. Thank you for shopping with us, and we hope that you love your new mattress! Kind regards – Fairway Furniture
Manhattan electric chair
From the Showroom to having our furniture delivered to our home the service was very good
March 5, 2026
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you for saying our service was very good, we really appreciate it. Thank you very much for shopping with us, and we hope that you are loving your new furniture in your home. Kind regards – Fairway Furniture
Friendly helpful staff
Very helpful salesman who showed us several different styles of recliner chairs after being informed of our needs .Lovely showroom all the staff acknowledged us as we came in .The purchase was completed efficiently &all aspects was covered including extra warranty &stain package .The delivery date was given &was completed at the time of arrangement within the time slot by very nice men.
February 12, 2026
Reply from Fairway Furniture - Plymouth
Good morning, thank you for taking the time to leave your review of your recent purchase with us. We are really pleased to hear that you are happy with the service you received, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Great service from showroom to…
Great service from showroom to delivery. Showroom staff were very helpful and we were kept informed at all times of the progress of our order and delivery dates etc. thank you. One very happy customer.
January 28, 2026
Reply from Fairway Furniture - Plymouth
Good morning, thank you so much for your 5 star review. We are so pleased to hear you were happy with the service you received from us, and we hope that you are loving your new furniture! Kind regards – Fairway Furniture
We have just received our 3 piece suite…
We have just received our 3 piece suite and love it. Above all I would like to praise the staff in particular Brad. From the moment we stepped in the store, they greeted with smiles but allowed us to walk around without being hassled. Once we were ready, Brad was amazing. Talking us through the product and providing us with a detailed quote. We came back a few days later and ordered. Brad kept in contact with us the whole time with updates, when he had them. The delivery was earlier than expected which was great. The delivery guys were friendly and professional and made easy work of delivery in super quick time. I have to say that we would use them again in a heartbeat. Thanks to all the staff.
February 20, 2026
Unprompted review
Reply from Fairway Furniture - Plymouth
Good morning, thank you for your 5 star review! We are so pleased to hear you had a good shopping experience with Brad in our Plymouth store, and that he was able to help you find what you were looking for. We have passed on your kind words to both him and the delivery team. We are thrilled to hear that you would shop with us again, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Excellent customer service from the…
Excellent customer service from the first contact with help and advice with the store manager and delivery team at home; would highly recommend
February 3, 2026
Reply from Fairway Furniture - Plymouth
Good morning, thank you for taking the time to review your recent purchase with us. We are so pleased to hear you had a good shopping experience, and we have passed on your kind words to both the Plymouth store and delivery team. Thank you again for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
Delighted 🤩 with the quality of the…
Delighted 🤩 with the quality of the furniture and the friendly nature of the staff in store and the delivery 🚚 team .thank you mr and Mrs Chapman
February 12, 2026
Reply from Fairway Furniture - Plymouth
Good morning Mr and Mrs Chapman, thank you so much for your lovely review. We are really pleased to hear you had a good shopping experience, and we have passed on your kind words to both the store and delivery team. Kind regards – Fairway Furniture
Being kept informed at all stages
Being kept informed at all stages. Members of staff polite, friendly and professional .
February 11, 2026
Reply from Fairway Furniture - Plymouth
Good morning, thank you so much for taking the time to review your recent purchase with us. We are so pleased to hear our staff were polite, and were able to help you find what you were looking for, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
All very good and friendly.
February 13, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.