We’ve used Fairway Furniture for many years now, and the reason is simple — they never let us down. From the moment we walk into the store, the staff are genuinely helpful, professional, and patient... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Service was great, staff very knowledgeable , patient and polite. Leanne was our sale person and she was lovely and kept us updated throughout. Delivery was quick and painless and lads were very pol... See more
Company replied
from our first contact with Fairway Furniture we found all staff very helpful and pleasant. All our questions were dealt with right away. All in all it was a pleasure to deal with Fairway Furniture, a... See more
Company replied
First rate service from sales to delivery. Hats off to Brad for his tremendous patience and cups of coffee whilst choosing a suit for my 94 year old mother. Delivery guys also went above and beyond,... See more
Company replied
Company details
About Fairway Furniture - Plymouth
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
Billacombe Road 184, PL9 7HE, Plymouth, England, United Kingdom
- 01752 408941
4.9
Excellent
685 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good company
Fairway Furniture is a very good company, which we have used before. Staff are brilliant. Delivery persons are always friendly and courteous.
November 7, 2025
Reply from Fairway Furniture - Plymouth
Good morning, thank you so much for choosing to shop with us again, we really appreciate it. We are so pleased to hear you are happy with the service you received, and we hope that you are loving your new furniture! Kind regards – Fairway Furniture
Rubbish product
Rubbish product, worthless 5 year guarantee, spent 3000 on a three piece where the cushions have collapsed in under 3 years with little use, now being told only structure covered by the guarantee, not cushions, not what I was told when I parted with almost three grand in 2022 or when their inspector came out, sense a small claims action is on its way, will update if there's resolution, but not optimistic to be honest after speaking to the manager at Plymstock. DFS next time for me-now awaiting their generic response on here denying everything ps; they've responded below, but now they are pointing to the 'small print' in the guarantee document (20 pages of it!). Not much chance of reading that when a pushy salesman is breathing down your neck. Two points, first this is not 'wear & tear' some of cushions have become completely unconfortable despite very light use and secondly, I was TOLD the suite had a 5 year guarantee when making the purchase-now they refer to the small print excluding the cushions from that guarantee. Not mentioned when I handed my money over. Furthermore, they did not "follow up" after coming out, I had to phone three days running to get the result from their employees inspection, each time the promised call back never materialised, I will update as this matter goes on.
November 7, 2025
Unprompted review
Reply from Fairway Furniture - Plymouth
Good morning.
We are sorry that you feel your products have not performed as you expected and that you believe the 5 year guarantee to be worthless.
When you purchased your sofa and two chairs in 2022, you were given a Customer Information Pack (CIP) within which was a document outlining full details our 5 year structural guarantee. You can view the guarantee document here: www.fairwayfurniture.co.uk/customer-pack
In that guarantee, point 6 clearly states that 'normal wear and tear in use, including cushion softening and settlement......are excluded'.
It is therefore neither factually correct or fair to claim you were not given full details of the guarantee when you chose to make your purchase in 2022.
When you reported this issue in mid-October, we arranged for our experienced inspector to visit and report on what he found. He reported that while the cushions had softened, this was the normal and not the result of any manufacturing fault.
The store from which you made your purchase followed up with you after the inspection and you stated you did not agree with the findings. We have therefore agreed to, at our cost, arrange a further independent inspection. Once this inspection has been carried out, we will share the findings with you how the issue proceeds from there.
We want to help customers resolve any issues that arise, but this involves ensuring that all the facts are clear before doing so. It is disappointing therefore that you believe an established and reputable family-owned South West business would simply respond with a "generic response....denying everything", rather than, as we always do, take these issues seriously and seek a positive resolution.
Once your independent inspection has been carried out, we will be in touch to confirm what if any further action is required.
Kind regards. Fairway Furniture
Updated response from Fairway Furniture:
Our comprehensive Customer Information Pack - which contains care information on all the furniture we supply, our structural guarantee terms (of which there are 13 over half an A5 page, so not 20 pages as you state) and other useful information - is provided at the time of order, and customers are advised to read it and retain for future reference.
The salesperson was doing their job correctly when telling you about our 5 year guarantee at the time of order, as we always want customers to be aware of it. However, in common with almost every other furniture retailer - including DFS - guarantees cover the structural components only. Cushions and their interiors are excluded because they will soften by as much as 20% in use (which we set-out in our Customer Information Pack). Comfort is a subjective assessment and the same product used in different home environments will vary in how they feel after a few years.
As we have previously set-out, we have appointed an independent inspection provider to carry out an assessment and we will discuss offline with you their findings once it has been carried out.
Once again, we are sorry that you feel your products are not as comfortable as you had expected after 3 years.
Kind regards. Fairway Furniture
Excellent in store service
Excellent in store service , ongoing communication and delivery
October 30, 2025
Reply from Fairway Furniture - Plymouth
Good morning, we are thrilled to hear you are happy with the service you received, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Reply from Fairway Furniture - Plymouth
Good morning, thank you for taking the time to review your recent purchase with us, we really appreciate it. We are really pleased to hear you had a good shopping experience, and we hope that you are loving your new furniture! Kind regards – Fairway Furniture
Always pleased with the service and products
I’m very pleased with my recent purchase. Staff were, as usual, very helpful. I was kept up to date with the progress of my order and delivery.
October 23, 2025
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you so much for choosing to shop with us again, and for taking the time to review your purchase with us, we really appreciate it. We are thrilled to hear you are happy with the service you received, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Great service and selection of…
Great service and selection of furniture. Lovely store well worth a visit.
October 6, 2025
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased that you enjoyed shopping in our store, and we hope that you are enjoying your new furniture. Kind regards – Fairway Furniture
Dining table and chairs
Very helpful salesman.
Only drawback is the lack of a Saturday delivery. As a working household having someone at home during the week was a challenge. Saturday deliveries would be much more helpful
September 28, 2025
Reply from Fairway Furniture - Plymouth
Thank you for your kind words about our sales team, we’re glad they were helpful during your visit. Whilst we do not offer Saturday deliveries, your feedback is very valuable and we’ll certainly take it into consideration. Thank you for shopping with us!
Kind regards, Fairway Furniture
Really good service from start to…
Really good service from start to finish made to feel welcome offered hot drinks and left alone to browse, but when needed the staff were excellent with answering questions , unfortunately when choosing our sofa the colour we liked had been discontinued. After a couple of phone calls, our advisor came back to us saying we could have the display sofas which was our colour choice with a discount. We agreed to the deal, and everything else was
plain sailing regarding paperwork explaining everything possible delivery dates & warranty plans, again no pressure to have the warranty. Would go back when the time comes to renew
September 7, 2025
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you so much for taking the time to review your recent purchase with us. We are so pleased to hear that you are happy with the service you received, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Joy of customer care
Very helpful staff. Such a joy to deal with a family run company - who care about their customers Will use again and recommend
October 8, 2025
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you very much for choosing to shop with us. As a family run business, we pride ourselves on delivering excellent customer service, and we are thrilled to hear you are happy with the service you received. We hope that you are enjoying your new furniture, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Staff very efficient and helpful
August 23, 2025
The sales staff were knowledgable and…
The sales staff were knowledgable and gave me time and space to decide on my purchase.
My furniture was delivered on time. I was advised of the delivery slot and the expected time of arrival at my house.
The delivery men took care in placing the table and chairs as requested and took away the coverings. They were polite and efficient.
A very good service was provided by all the staff.
Thank you
October 3, 2025
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you for taking the time to review your recent purchase with us. We are really pleased to hear you are happy with the service you received, both in store and with our delivery team, and we have passed on your kind words to them. Thank you very much for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
A1 service from Fairway Furniture Plymstock
Really helpful staff in the Fairway Furniture shop in Plymstock. Hassle free ordering and we were kept in the loop as to when our chairs would be arriving. Fast and efficient from shop to delivery
October 2, 2025
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you so much for taking the time to review your recent purchase with us. We are so pleased that you are happy with the service you received, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Recent purchase from Fairway Plymouth.
Ethan in the showroom was on the ball. He kept us informed of manufacture and delivery.
Delivery was on time and carried out without any problems.
July 26, 2025
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased to hear that Ethan was able to help you find what you were looking for, and we have passed on your kind words to both him and the store management team. Thank you for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, a great service.
October 2, 2025
Reply from Fairway Furniture - Plymouth
Good morning, thank you so much for your 5 star review. We are so pleased to hear that you had a good shopping experience, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Big Thank you to Fairway Furniture
Big Thank you to Fairway Furniture
Excellent communication during the purchase of our sofas.
Delivered on time.
A special thank you to the installers who werent phased big the stairs and could not be more professional about the whole install.
Would highly recommend the whole company
October 6, 2025
Reply from Fairway Furniture - Plymouth
Good morning, thank you so much for your 5 star review. We are thrilled to hear you are happy with the service you received, both in store and from our delivery team, and we have passed on your kind words to them. Thank you very much for shopping with us, and we look forward to seeing you again soon. Kind regards – Fairway Furniture
Reply from Fairway Furniture - Plymouth
Good morning, thank you so much for your 5 star review. We are so pleased you were happy with the service you received, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
Excellent service
Bradley met us on arrival and let us roam the store insearch of a a new bed . He answered numerous questions with honesty an sincerity. Once we had made our selection there was no pressure to add any additional items.
The delivery on 30th went smoothly and the gentlemen fitted the bed together removed the old bed and leaving the the room clear of packaging.
Overall excellent service.
September 13, 2025
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you so much for taking the time to review your recent purchase with us. We are so pleased to hear you were happy with the service you received, both in store and with our delivery team, and we have passed on your kind words to Brad and the delivery drivers. Thank you very much for shopping with us, and we look forward to seeing you again in the future. Kind regards – Fairway Furniture
Great selection of furniture
Great selection of furniture
Well informed sales team
Excellent communication
Very happy
Thank you ☺️ 👍
October 2, 2025
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you so much for your 5 star review! We are thrilled to hear you are happy with the service you received, and we hope that you will think of us again for your next furniture purchase. Kind regards – Fairway Furniture
Operative’s very careful and very…
Operative’s very careful and very respectful to the installation
September 25, 2025
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you so much for your 5 star review. We are so pleased to hear you are happy with the service you received from our delivery team, and we hope that you are enjoying your new furniture in your home. Kind regards – Fairway Furniture
delivered and built in good order
delivered and built in good order. guys were polite and removed all rubbish on completion.
September 25, 2025
Reply from Fairway Furniture - Plymouth
Good afternoon, thank you for taking the time to review your recent purchase with us. We are so pleased that you had a good shopping experience, and we hope that you are enjoying your new furniture. Kind regards – Fairway Furniture
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.