Incredible product. We (cousins) gifted the gazette subscription (2×/month) to out grandparents over two yeats ago, and there is no going back. It is The Ultimate Gift for grandparents, and gives us a... See more
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Famileo is a brilliant way to connect family members with a gazette for elderly (or not) relatives. It keeps them connected to family who maybe live a distance away. My mum’s last care home subscribed... See more
Company replied
I started this in January 2026. My nan loves it. She shows it to all her visitors and loves to read the stuff we put on there. Just make sure you share the code early on and get into a routine of addi... See more
My mother in law looks forward to her monthly gazette. She loves sharing the photos and stories that help her to feel so connected with her grandchildren who live all around the world. It’s a wonderf... See more
Company replied
Company details
Written by the company
Famileo c’est le journal familial qui fait le bonheur des grands-parents. Le principe ? Toute la famille envoie ses messages via son mobile ou son ordinateur en quelques clics. Vos messages sont automatiquement mis en page et imprimés sous la forme d’un journal papier personnalisé envoyé au domicile de vos grands-parents. Dispersée aux quatre coins du monde ou simplement aux quatre coins de France, toute la famille profite grâce au mur familial de ces anecdotes et photos du quotidien partagées et pour les grands-parents c’est du bonheur au courrier ! (Abonnement sans engagement à partir de 5,99 € par mois pour l’envoi d’une gazette toutes les 4 semaines.)
Contact info
4 avenue louis martin, 35400, saint malo, France
- 02 46 84 02 82
- contact@famileo.com
- www.famileo.com
4.8
Excellent
587 reviews
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Replied to 75% of negative reviews
Typically replies within 2 weeks
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Better from Famileo
Update 14/10 Famileo do seem to have addressed this issue and my Mum is really pleased with magazines she has received!!!!!!! So do give it a try.
big fail for Famileo. My wife signed us up for my Mum. She followed a link in English from her Instagram account. All in English and no problems. I got sent a link to register via Gmail. Email in English. Clicked on the link to start my registration and it is in French. Apologies for being a stereotypical Brit but l don't read or speak French beyond ordering a coffee. I struggled through but gave up as it became unclear what l was being requested to include. I cannot see the rest of the family struggling with this (afraid they are stereotypical Brits to). And neither my wife or l would be in a position to help. To be fair my wife has contacted Famileo straightaway and we await their reply. Happy to update this review BUT this is the worse possible start with our Famileo experience. I am now concerned that the magazine my Mum will receive is in French. Famileo sort yourselves out please.
June 2, 2024
Unprompted review
Reply from Famileo
Hello Paul, We're really sorry for the confusion with the language settings. Famileo should be fully accessible in English, and we've ensured that the issue is now resolved. I hope your experience of using Famileo has improved since, but please do not hesitate to send us an email at hello@famileo.com if you have any questions, or comments. Kind regards, the Famileo Team
Des grands parents ravis et impatients…
Des grands parents ravis et impatients de recevoir leur gazette
June 19, 2023
Unprompted review
Reply from Famileo
Bonjour,
Merci d'avoir pris le temps de nous écrire ce gentil commentaire sur votre expérience Famileo !
Nous sommes ravis que les gazettes fassent le bonheur de vos grands-parents.
Au plaisir d'imprimer vos prochaines gazettes :)
Belle semaine,
L'Équipe Famileo
Ridiculous and sad
My Grand Mother has been getting Famileo for the past 3 years, all her children, grand-children, grand-grand-children were playing the game and sending pictures on a monthly basis which made my Grand Mother extremely happy whenever she received the printed version.
After she died a month ago we asked Famileo for a printed version of the last 12-13 months for familly members who wanted to get a souvenir of her last year. Famileo told us they couldn't include February in the printing (no reason mentioned) while February has been online and include some key pictures of our Grand Mother... Ridiculous and a bit sad...
March 7, 2023
Unprompted review
Reply from Famileo
Hello,
As indicated in your exchanges with our customer support team, the book of the year offered in our shop meets certain criteria:
It can be printed if it is at least 40 pages long
You can include the last issue of the previous year and the first issue of the following year in the yearbook you have chosen.
We do not have an à la carte yearbook.
It's important for us to have these comments/suggestions, as they enable us to pinpoint user expectations and prioritise future developments.
Your message will therefore be passed on to our shop team.
IT Problems Uploading
While this is a good idea, I have had multiple problems accessing, uploading and be logging in. I have uninstalled and reinstalled the app on several occasions now and it’s getting annoying.
We love seeing the home photos and news, and we know our relatives enjoy seeing the gazettes but it needs to run more smoothly for uploading please.
March 5, 2023
Unprompted review
Reply from Famileo
Hello,
Thank you for your message.
I'm sorry to read that you're having trouble connecting.
I invite you to, depending on the tool you are using :
- Delete your browser's caches and cookies
- Uninstall then reinstall the application
Please do not hesitate to contact our customer support teams, who are available Monday to Friday from 9am to 12.30pm and from 2pm to 6pm on +44 20 3991 0397.
un service au top !
Ces gazettes font le bonheur de nos grands parents. Service client au top
Je recommande vivement
December 4, 2020
Unprompted review
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