Family Building Society Reviews 

Responded to in good time as agreed. Spoke to Lisa Adams who was very knowledgble and easy to understand and helpfull.

The Family Service Team Member Lisa Adams was very helpful with resolving my query.

Spoke with Saniya Banerjee, extremely helpful & knowledgeable.

MESSIAH WAS VERY HELPFUL AND HAD A BEAUTIFUL TELEPHONE MANNER,SO SCARCE IN THIS DIGITAL WORLD

I called up and spoke to Rodger who was really helpful, stayed with me on the line while we resolved my internet banking issues, he explained everything and was super patient which I really appreciated. Issue resolved = happy customer.

Sophie was professional and a very helpful customer service agent. Unfortunately I had to re register for online service, even though I had previously been registered as an existing customer, therefore cannot access my account until a code has been received by post, which should be with me in 5 days, but sadly with the state of Royal Mail deliveries in my area I can see this taking up to two or three weeks before it arrives! If you are a new customer you get the Vitrification code by email within 24 Hours!!

The customer service team, contactable by phone, are extremely helpful and competent, dealing effectively with any complications on the website, even calling back later to check. Thank you in particular, Tracy R.

It was painless; the phone was answered rapidly and after security questions, the advisor was able to help me with all my queries

Was polite, patient and answered all my questions.

Thank you.

The wonderful Jayden was so helpful and clear speaking with an old person. Thank you.

Whilst managing my parents estate following the death of my father it became apparent that a bond had matured. Rather than this being placed in a low interest instant access account like 99% of investment companies Family took it upon themselves to lock this money into a 18 month bond (previously 12 month). When we called to get this money released we were told we had missed the cooling off period (30 days apparently). Cooling off periods relate to distant selling and when you make a decision and think better of it. We were then subjected to a list of very person questions as to why my elderly widowed mother wanted her money and what other assets we had held elsewhere. At the time of writing we are still waiting to hear if Family will release the money they have locked away but they have failed to come back with their decision within the 48 hours that they promised. Please be very careful when dealing with Family as they make financial decisions on your behalf.

Jaydon Kinshott of the Family Service Team was very patient in talking me through the process for creating a new login and in assisting in a withdrawal.

Friendly, helpful staff. Knowledgeable and call answered promptly.

I had a problem with registration onto the online system.
I rang for advice, got through promptly and the member of staff was exceptionally patient with me.

Excellent service and clear, concise advice.

Very pleased.

Sarah- Jane-Vasquez- Phillipsn was kind, patient and very helpful to a deaf old dodderer. Many thanks!!

Messiah was very helpful

Rebecca was extremely helpful and patient in assisting me with arranging a new login – extremely good customer service

Vandelle Shango was very friendly and helped me through the proceedure that I needed. Just how Customer Services should be but often isn't.

Helpful advisor, eash to deal with.