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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the company's location is also frequently mentioned positively. However, some people were dissatisfied with the contact process, reporting issues with unresponsive owner contact details on the website and concerns regarding communication practices after making inquiries. Some also mentioned issues with information requests or experiencing agents who were rude or offered properties different from their initial requests.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and dedication. Many... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional knowledge and professionalism... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Location

Users describe positive interactions with location. Customers praise agents for their local knowledge,... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised specific agents for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mimi is so helpful and goes out of her way to help us.Any problems she sorts it out fast .we would use Fazwaz every time.a good honest reliable company to use

Company replied

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our... See more

Company replied

Rated 5 out of 5 stars

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even w... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.


Contact info

4.2

Great

TrustScore 4 out of 5

475 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Fake owner contact details in website…

Fake owner contact details in website for all enquiries related to renting properties. Don't waste your time with them.

I have got more than 10 + enquiry details of flats listed in the platform and not even one number works and most of the names are same and mobile number does not work.

December 23, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hello Kiran,

Thank you for sharing your feedback. We’re sorry to learn that your experience did not meet expectations.

Our platform serves as a listing marketplace featuring properties from both individual owners and partners. In certain cases, inquiries are forwarded directly to the property owner, and response times may vary based on their availability.

Please know that our Customer Success and Compliance teams are always available to assist. We kindly invite you to contact us via email or WhatsApp (WhatsApp +66 63 228 4540 / Compliance@fazwaz.com) with additional details so we may review the matter and support you accordingly.

We truly appreciate your feedback and the opportunity to improve your experience.

Rated 5 out of 5 stars

Dealing with Fazwaz to purchase a Condo…

Dealing with Fazwaz to purchase a Condo in Phuket was a very smooth experience.
Our agent Khun Chotiwit Sakulsongboonsiri was excellent. We viewed a few condos with him and found one we wanted quite quickly. He was very helpful, had great communication, and was pleasure to deal with.
I would highly recommend using Fazwaz for rental/purchase of property.

December 12, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Thank you so much for taking the time to share your wonderful review! 🌟 We’re truly delighted to hear that your condo purchase in Phuket was such a smooth and positive experience. Agent Num Chotiwit is indeed an excellent agent who genuinely cares for his clients, and we’re very proud to have him on our team—he truly is a great asset to our company!

Thank you again for your trust and recommendation of FazWaz. Please don’t hesitate to think of us again in the future, we’d be more than happy to assist you anytime. Enjoy your new condo!

Rated 5 out of 5 stars

Absolutely a fantastic purchase

Absolutely a fantastic purchase. Max was on time, knowledgeable, great follow up and delivered to perfection. Will surely recommend anybody who needs to purchase a condo to contact Max.

December 15, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

What heartfelt words you shared for our agent Maxime!

Thank you very much, Thomas, for taking the time to share your feedback and experience working with us. Your recommendation truly means a great deal to us, and we will be sure to pass this along to Max.

Thank you for choosing FazWaz!

Rated 5 out of 5 stars

Congratulations and sincere thanks for…

Congratulations and sincere thanks for your outstanding work.
Your professionalism, dedication, and attention to detail truly set you apart.
Your efforts have made a real difference and are greatly appreciated.
Wishing you continued success in your real estate career.

April 28, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Good day, Kamel.

Thank you so much for your kind words and positive feedback. We truly appreciate you taking the time to share your experience and are delighted to hear that you had a great experience with our team.

Should you be looking to rent or buy, whether for personal use or investment—please don’t hesitate to reach out to us. We are here ready to assist you !

Rated 1 out of 5 stars

Useless timewasters

Useless timewasters

November 24, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hello, To help us understand what happened and improve our service, could you please share more details with us?
You can send the information directly to compliance@fazwaz.com

Rated 5 out of 5 stars

Fantastic professionality…

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even when my wife, who is very picky, rejected every house even over small details. Jib is an effective professional and a wonderful person. She was able to satisfy both my wife and me very quickly. Thank you, thank you, thank you.

November 25, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Thank you so much for your wonderful review, Mauro!

We’re truly delighted to hear about your experience. Jib will be delighted to hear that her professionalism and support helped make your home search enjoyable, even with the detailed preferences involved. We’re thrilled that Jib was able to find a home that made both of you happy, and we sincerely appreciate your trust in us throughout the process.

Thank you sincerely for choosing us and for taking the time to share your thoughtful and such heartfelt feedback !

Rated 1 out of 5 stars

fazwaz is a scam website

fazwaz is such a scam website, i lost rm900 because i got scam by the “owner” of the property and now i dont have any money and place to stay, thank you fazwaz for ruining my life

November 18, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hello Mifzal Hadif,

Thank you for your feedback. We’re sorry to hear about your experience.

To clarify, FazWaz is a real estate company with its own listing platform. In Thailand, listings within our service area are supported by our dedicated agents. For properties in other countries, FazWaz acts as a listing portal only, connecting clients directly with property owners. We do not act as a mediator for these listings.

Our website clearly indicates this on the right-hand side of each listing, where clients fill in their contact information and rental duration. To proceed with inquiries, two checkboxes must be ticked, confirming that:

1. The property is outside FazWaz.my’s coverage.

2. You acknowledge the advice to never transfer money before viewing the property and signing a formal contract.

There is also a clear note explaining that inquiries go directly to the property owner or external agent, and FazWaz is not responsible for the property or any subsequent interactions.

If a listing appears suspicious or fraudulent, it can be reported via the “Report Problem” button on the top left of the listing thumbnail.

We hope this clarifies how our platform works. While we sympathize with your loss, any transfer of funds for properties outside FazWaz’s coverage falls outside our responsibility, as outlined on the listing. We strongly encourage all clients to read these notices carefully before proceeding.

Please note: if a client contacts the property owner directly via the contact information provided in the listing description, the checkbox on the side serves as an acknowledgment and awareness of potential risks. Whether the checkbox is ticked or not, it is intended to make clients aware of the potential risks associated with the listing.

We appreciate you helping raise awareness on this matter.

Rated 1 out of 5 stars

once again, fazwaz steals your personal info.

once again, i clicked on a link somebody sent me to just simply see a property online and received unwanted calls, sms, emails and surveys about my experience. i did not accept any cookies, terms, or anything like that in order for fazwaz to contact me thru any method and its really annoying and worrysome that you somehow acquire all my personal info without my consent or me being logged in to your website. last time the agent that contacted me was rude when i showed no interest and your previous reply to my review was false and misleading. not sure why would anyone want be subjected to such spamming. please do not contact me under any circumstances.

November 10, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Martin,

We apologize that you feel we stole your personal information and for the previously rude agent interaction.

However, we must clarify that FazWaz does not steal personal information.

FazWaz operates both a listing website and an agency service. When a user submits an 'Enquiry', your name, phone number, and email address are directly forwarded to the relevant agent and/or property owner. This process is necessary for them to fulfill your request and get back to you with the requested information. Your information is provided by you when submitting the enquiry form.

You are always welcome to review our privacy and policies. If you would like to discuss this further, or if you have specific details regarding the agent's previous behavior, kindly reach out to compliance@fazwaz.com.

Rated 5 out of 5 stars

Bird with Krabi Phuket areas was so…

Bird with Krabi and Phuket areas was so patience, respectful, KNOWLEDGEABLE and humorous with me. She answered all my questions and taught me a lot about estate in Thailand.
KHOB KHUN MAHK KA.
SMOOCHES

November 1, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Dear Valued Customer,

Thank you so much for the amazing 5-star rating and your kind words for our agent, Bird! She is truly a valuable asset to our company — kind, patient, and highly knowledgeable. We genuinely appreciate your recognition and support, and we’re delighted to know Bird was able to make your experience a positive one.

Rated 1 out of 5 stars

Bait and switch

Purporting to have a wide range of condos but regularly pull the 'owner not available' followed by 'we have this one instead'.

*****

Response from Fazwaz below, disingenuous to my mind but also now flagged as defamatory. These are the facts:

1. Requested viewing of property inHua Hin, contact from a helpful agent.
2. Decided against viewing when in location, informed agent.
3. Agent requested our details and brief, provided.
4. New agent reached out, large influx of WhatsApp and email messages. Felt uncomfortable. Declined further viewings.
5. Did our own tour and research, selected a unit in a property we liked and had specifically identified to Fazwaz. Requested viewing via search portal, agency not identified.
6. Previous, vociferous agent from FazWaz responded and agreed time/date to view but only confirmed a different unit in same property. We felt we were being misled and declined.
7. Saw an alternative unit in the same property, requested viewing on our last day via same anonymised portal.
8. Same agent responded, offered two viewings but again neither were of the property we had enquired about directly.

Again, we declined, somewhat exasperated.

There was no pivot from Fazwaz as they were not offering the properties we wanted to see. Based on previous experience with Fazwaz in Pattaya, we believe they may be using unrealistic listings.

October 2, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hi Colin,

Thank you for taking the time to share your feedback. We’re truly sorry that your experience felt like a “bait and switch” — that was never our intention.

To clarify, FazWaz did not flag or remove your comment. We value open and transparent feedback and would never suppress a client’s opinion. The flag appears to have been triggered automatically due to specific wording, not through any manual action by our team.

We’ve already reached out to you directly via email to clarify the situation and to better understand your experience in detail.

As a hybrid platform — combining an open property listing site with agent-assisted support — we work continuously to keep listings accurate and up to date. However, given the scale of properties and frequent market changes, some discrepancies can occur, and we are actively improving this process.

We genuinely appreciate your feedback and the opportunity to learn from it. Should you ever wish to give FazWaz another chance, our team would be glad to assist you personally and ensure a smoother experience.

Rated 1 out of 5 stars

Unwelcome and uninvited contact

Unwelcome and uninvited contact from agent that I did not request or want, use of my information without consent

September 13, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hello David,

Thank you for your feedback. We apologize again for any inconvenience you experienced.

We want to confirm that our support team has successfully removed your data from our system, and your request to not be contacted has been honored.

We appreciate you bringing this to our attention and wish you all the best.

Rated 5 out of 5 stars

Perfect experience

Our agent, Nit, ensured the process of us renting out our property, was done with the utmost professionalism and care. All the necessary statutory laws were adhered to seamlessly. Excellent communication throughout. Highly recommended.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Nong Thatpicha

Nong Thatpicha
Khun Nong Thatpicha is an amazing agent. She is not only a very nice person but also highly professional in real estate. Every time I contacted her, she responded quickly and worked efficiently. I’m very happy to work with her and would love to share this experience.

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

I just want to thank you to Khun Nong

I just want to thank you to Khun Nong. She make everything look easy and simple and of course very professional.
I actually looked at the same house for a few months before but it's always a problem though others. Then I met Khun Nong, she made my dream come true. I strongly recommend Fazwaz team

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Resales condo in Phuket with K.Nong…

Resales condo in Phuket with K.Nong Thatpicha, she is a professional consultant and assistant. Kind coordinate with client and room owner. You can trust in her responsibility and collaboration. She makes things right and convenience for me. I'm appreciated her support and looking forward to close more deal with her and FazWaz for the next units.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Khun Nong is professional

Khun Nong is professional, reliable, and very supportive throughout the whole process of buying my home. Everything went smoothly and quickly,

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

great service

Mrs Nong Thatpicha Is a very good agent,She was very efficient and I was very satisfied with the whole transaction。

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Sandy Suttammawan

We had some special request that we asked for intially and she went above and beyond to acckomodate that. She was always very diligent in all stages of the rental, before, during and after. We where very happy with the whole experience and we would strongly recommend her.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

I wish to extend my deepest gratitude and commendation to Kareena for the exceptional service, dedication, and professionalism she has shown throughout my property search.
From the very beginning, Kareena took the time to truly get to know me, understand my dreams, and align with my personal and financial goals.
Her unwavering support, patience, guidance, and understanding have been invaluable.
With Kareena’s in-depth knowledge of the real estate market, coupled with her complete openness, transparency, and collaborative approach, a goal I once believed would take five years to achieve has been realised in just a few short months.
I have complete trust in Kareena—both professionally and personally—and the highest respect for her strong ethical standards. She has gone above and beyond at every stage, working tirelessly to ensure that my needs were met.
Kareena walked beside me every step of the way turning my vision into a joyous reality.
Kareena’s outstanding service and heartfelt support have turned what could have been a long and uncertain process into a meaningful and fulfilling journey. Thanks to her efforts, my dreams have been realised far sooner than I could have imagined.
I can say with complete certainty that I would not have wanted to take this journey with anyone else as my representative and advisor.
Kareena is absolutely amazing, and I am truly grateful for all she has done to make my dreams come true.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Apartment in Phuket for sale

I asked FazWaz for posting my apartment in Phuket on their website for sale. Mr. Champ Prasitsuwan was very cooperative. He organized within few days a photographer for taking professional photos and a video of the apartment and inserted them in the advertisement. This was all arranged by Mr. Champ, without any work for myself. He also gave me guidlines for a reachable sales price. I think that Mr. Champ far exceeded the expected duty of an employee.

August 6, 2025
Unprompted review

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