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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, and the company's location is also frequently mentioned positively. However, some people were dissatisfied with the contact process, reporting issues with unresponsive owner contact details on the website and concerns regarding communication practices after making inquiries. Some also mentioned issues with information requests or experiencing agents who were rude or offered properties different from their initial requests.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and dedication. Many... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional knowledge and professionalism... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

Location

Users describe positive interactions with location. Customers praise agents for their local knowledge,... See more

Customer communications

Customers had ambiguous experiences with contact. Many reviewers praised specific agents for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mimi is so helpful and goes out of her way to help us.Any problems she sorts it out fast .we would use Fazwaz every time.a good honest reliable company to use

Company replied

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our... See more

Company replied

Rated 5 out of 5 stars

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even w... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.


Contact info

4.2

Great

TrustScore 4 out of 5

475 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ranya Phet-Ann Top 5-star agent at Fazwaz

It is hard to put into words how incredibly brilliant and professional Khun Ranya from Fazwaz Bangkok has been during the sale of my condo there.
I have worked with many agents over the years. No-one was anywhere near her exceptional level.
If you are looking to sell or buy a property in Bangkok do yourself a favor and contact Khun Ranya. You will not regret it.
THANK YOU Khun Ranya for everything you have done, your hard work, professionalism, friendliness and helpfulness. You are truly a star !

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Professional with integrity

James is a professional agent, he handled the sale of my apartment in Patong. He asked me many good questions about the apartment and our complex to ensure he understood our complex and could educate his customers. He kept me informed about different customers interested in my property and managed the selling process with patience and persistence to ensure the needs of the seller and buyer were met. I look forward to working with James again. 🙏🙏

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Buying home

Amir was fantastic, helped us and answered all our questions and made the experience buying our home easy and stress free, and we would recommend him to anyone

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

We bought a house in hua hin

We bought a house in hua hin, and simon from fazwaz helped us to find the right property.
We got in contact via the homepage and he soon replied to us over mail and we had a great chat. Simon asked the right questions and delivered answers. He showed us not just some properties, also told us about additional costs, legal stuff etc. Once we had the chance to go again to hua hin, he was flexible with dates and showed us around, helped to get contact in legal and overall great service.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with agent Ms. Deedee

We were viewing a lot of houses with Deedee. She was very patient and was never tired to show us more. When we finally decided for a house she was always on our side and helped us a lot to negotiate with the owner to get the best for us. Deedee is very professional. It was a pleasure to working with her. Thank you!

March 25, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hey Petra!

That's truly fantastic to hear! We're so incredibly grateful for your wonderful feedback about Deedee.

It sounds like she was a true advocate for you, and we agree, she's absolutely professional.

Thank you so much for choosing FazWaz and for sharing your superb experience. It was our pleasure to assist you!

Rated 5 out of 5 stars

Fantastic agent

I would just like to say what a fantastic experience I have had.

The agent I used was absolutely fantastic very professional very kind. I was buying a condo with my girlfriend so contacted Num Chody . He was fantastic from the start. He found lots of properties. And we had a very upsetting experience my girlfriend’s dad had fallen very ill. So she couldn’t see any more properties so Nun came pick me up and took me to all the condos and bought me back h. Amazing thank you so much. We bought a condo with his help. So easy thanks to his professional help. I can’t recommend him highly enough.

May 26, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Thank you so much for your fantastic feedback on Num Chody! We're delighted to hear he was so professional, kind, and went above and beyond to help you find your condo, especially during a challenging time.

It's wonderful to know his help made your purchase so easy. We'll be sure to share your high praise with Num and the team.

Thank you again for choosing Fazwaz!

Rated 5 out of 5 stars

FazWaz have been absolutely amazing to…

FazWaz have been absolutely amazing to deal with I was buying my property from overseas and they took care of everything and reassured me that everything would be okay. My estate agent Yulia Going is just simply amazing and so patient even answered questions once the property was bought she was always there. My solicitor Darunya through FazWaz was also absolutely amazing to deal with so professional and kind and still offers help if needed. Ketkamon also another very professional agent helping me to get tenants in the property and current agent Mew who is absolutely fantastic got a tenant in my property has been fantastic to deal with goes out of her way in every occasion to do the best for my, tenant and upkeep of the condo. All of the agents and solicitors have gone above and beyond and continue to do so even after purchase. I cannot recommend FazWaz enough they are absolutely amazing and I look forward to hopefully future dealings with them.

July 31, 2024
Unprompted review
FazWaz logo

Reply from FazWaz

What a fantastic review! We are absolutely thrilled to read about your exceptional experience with FazWaz. It's truly rewarding to hear that our team, especially Yulia, Darunya, Ketkamon, and Mew, provided such seamless and supportive service throughout your property journey, even after the purchase. Your kind words highlight their dedication and professionalism, and we couldn't be prouder. Thank you for your incredibly high recommendation – we truly value your business and look forward to assisting you with any future property needs!

Rated 5 out of 5 stars

So patient been dealing with them for…


So patient been dealing with them for awhile omg I did it bro signed a lease for 1year HUAHIN @. my realtor KASAMA BOONLERT. So patient with me got great condo as trust pilot verified great company @great realtor

June 28, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

That's fantastic news! We're thrilled to hear you've signed a 1-year lease in Hua Hin, and huge congratulations on finding a great condo! It's wonderful that Kasama was so patient and helpful throughout the process. We're proud to have realtors like her on our team. Enjoy your new home!

Rated 5 out of 5 stars

First Class

My experience with Fazwaz, and especially with Amir, has been absolutely first class.

I can not thank Amir enough for his attentiveness and support throughout this whole process. He was completely central to everything; coordinating all parties, and keeping things moving at all times.

I also have to thank him for sharing his vast knowledge on all of the subjects that I brought up too, many of which were outside of the task at hand.

After my recent experience, I have absolutely no reservations in recommending this team to others, and will be doing so at any opportunity that arises.

Again, thank you for everything :)

June 26, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

This is a truly outstanding review! We're so delighted Amir provided you with such a "first class" experience at FazWaz. It's clear his dedication to coordinating everything, keeping things moving, and sharing his extensive knowledge made a huge difference. We're incredibly proud to have agents like Amir on our team, and your strong recommendation means a great deal to us. Thanks again for choosing FazWaz!




Rated 5 out of 5 stars

Khun Sandy was a detailed, trusted and supportive agent

Khun Sandy (Sutthammawan Nitkitsomboon) was a detailed, attentive, transparent and supportive agent whom I will wholeheartedly recommend to others. Through the whole process she communicated each step in writing, responding to our communication at all hours of the day. She went above and beyond, overseeing contractor visits to the house as well as liasioning with the lawyer directly when needed. I always trusted her judgement and communication and felt safe through the process with her. 5 stars from us and will certainly suggest K Sandy as an agent to our friends in the future.

June 1, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hello Khun Tiffany,

That's wonderful to hear! We're thrilled that Khun Sandy provided such an exceptional experience. It's clear her detailed communication, attentiveness, and a willingness to go above and beyond. We deeply appreciate your trust in her and your five-star recommendation!

Rated 5 out of 5 stars

Thank you, James (Aurélien)

Our agent James (Aurélien) at the office in Phuket has been great. He is professional and helpful. We felt taken good care of during the prosess of Selling our condo, and would recommend him to others that are selling or buying property in the area. Thank you, James!

June 12, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

What fantastic news to read! Thank you for taking the time to share your positive experience with James (Aurélien) from our Phuket office. We're so pleased to hear you felt well taken care of throughout the selling process and found him to be professional and helpful. Your recommendation means a great deal to us.

Rated 5 out of 5 stars

Hi everyone

Hi everyone, agent Amir was of great help in arriving, checking the units and leading throughout the whole process. Everything went smoothly and i look forward to co-operate with Amir and FazWaz again. Definitely recommended.

June 19, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

That's wonderful to hear! Thank you so much for taking the time to share your positive experience. We're incredibly proud of Amir for providing such exceptional assistance with your arrival, unit checks, and guiding you smoothly through the whole process. We truly appreciate your trust and look forward to the opportunity to co-operate with you again in the future.

Thanks for the definite recommendation!

Rated 5 out of 5 stars

Thank you Sandy

I want to commend Sutthammawan Nitkitsomboon (Sandy), my selling agent at FazWaz for a job well done. She has handled her job with professionalism and great care for her client. She has promised me from the start when she got my listing that she would be there for me to guide me through the selling process. She had fulfilled that promise. I am impressed by her hard work and persistence. A well deserved 5 STARS recommendation !

June 13, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Thanks so much for taking the time to share your wonderful experience with Sandy! We're thrilled to hear she provided such professional guidance and exceptional care throughout your selling process.

Sandy truly is dedicated to her clients, and your feedback is a testament to her hard work and persistence. We'll be sure to pass on your glowing 5-star recommendation to her and the entire FazWaz team!

Rated 5 out of 5 stars

FazWaz have been amazing

FazWaz have been amazing, we organised our villa whilst still in Australia Por went to the property and did a video call with us so we could inspect, we signed our leases and Por assisted with organising transport to our villa from Bangkok with our 2 dogs and cat and was at the villa at midnight to greet us which I was not expecting. I highly recommend FazWaz and Por, the service is impeccable. Thank you

June 4, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Wow, what an incredible review! We're absolutely thrilled to hear that your experience with FazWaz, and particularly with Por, was so seamless and positive, especially when organizing everything from Australia with your beloved pets.

Thank you so much for your high recommendation. It means the world to us to know we could make your move to your new villa so smooth. We wish you and your two dogs and cat a wonderful time settling into your new home!

Rated 5 out of 5 stars

Khun Ranya 5 Stars ⭐️

Khun Ranya completely deserves the 5 stars from beginning of my search to the completion of a deal.

She showed various properties that were a great match for what I was looking for and with each viewing she understood more about my tastes, leading to the final property which was just a perfect match.

She took me through the entire sale process, closing and transfer with clear and regular updates at each step.

K Ranya went above and beyond to ensure both the buyer and seller are very happy with the deal and we love our new home. Thank you.

June 5, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Thank you so much for your wonderful 5-star review! We're thrilled to hear that Ranya provided such an exceptional experience from start to finish. It's fantastic that she was able to understand your preferences so well and find you the perfect home. We're delighted you love your new property!

Rated 5 out of 5 stars

Best sale and service. Highly recommend.

I have already used FazWaz for a sale ik Hua Hin and they were great. Best service. I just sold my apartment in Bangkok and the Sales agent Ranya was exceptional. Helpful with every detail from the sale to closings and bank transactions. Even helping with repairs prior to the sale. Thank you all.

June 6, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Thank you so much for your incredibly kind words! We're thrilled to hear you've had such positive experiences with FazWaz, both in Hua Hin and with the recent sale of your Bangkok apartment. It's wonderful to know Ranya provided exceptional service and made the process so smooth for you.

We truly appreciate your high recommendation!

Rated 5 out of 5 stars

Thank you Amelie

Very good expérience with Faz Waz...especially with Amélie.

Amélie has always been professional, has always answered quickly and clearly to my questions...on time !

Thank you Amélie, i'll be back to Faz Waz

May 14, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Hi Alain!

Thank you so much for taking the time to share your fantastic experience with FazWaz. We're absolutely delighted to hear that Amelie provided such professional, timely, and clear assistance – she truly embodies the dedication we strive for.

Your feedback means a lot to us, and we're already looking forward to your next visit!

Rated 5 out of 5 stars

My first property deal in Thailand

That was my first real estate contract in Thailand with FAZWAZ. I think it wasn't my last. I'm really grateful to the FAZWAZ team for extraordinary support. Special thanks go to agent Kirkpon for his tireless support on financial questions and the end of the contract.

May 29, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

What an amazing review!

We're absolutely thrilled to hear that your first property deal in Thailand with FazWaz was such a positive experience and that it won't be your last! It's fantastic that our team provided you with extraordinary support.

A special thanks to Kirkpon for his tireless help with financial questions and seeing the contract through to the end. We're incredibly grateful for your kind words!

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with agent Jukjik Prangdao Watcharatrakul, a property consultant with Fazwaz real estate in Phuket. She was very knowledgeable and worked diligently to show me the best properties in my search. Her English skills are almost flawless which is a big plus and she is very experienced in her field of work.

May 21, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Thanks so much for the fantastic review, Fred! We're so glad Jukjik made your property search in Phuket a success. We'll share your kind words with her!

Rated 1 out of 5 stars

I had a frustrating experience with…

I had a frustrating experience with Fazwaz while trying to get my 36,000 THB deposit back—it took nearly a month of back and forth. Initially, my agent claimed there were 22,000 THB in fees, including inflated charges for damages and even an extra cleaning fee, despite the fact that I had already paid for the cleaning service they arranged. After weeks of persistence and calling out the questionable charges, they finally reduced the fees to 8,000 THB (around $300). While I’m relieved to have resolved it, the process felt intentionally drawn out and padded with unjustified costs.

May 26, 2025
Unprompted review
FazWaz logo

Reply from FazWaz

Mr. J,

We are truly sorry to hear about your frustrating experience regarding your deposit refund, and we understand your concern about the time taken and the initial charges. This is certainly not the seamless experience we aim for our clients.

We want to clarify that deposit refunds are entirely at the landlord's discretion, and as an agency, our role is to facilitate communication and negotiate on our client's behalf. We do our best to mediate and reach a fair agreement, and we regret that in your case, our efforts felt insufficient.

We take your feedback very seriously, especially concerning the alleged inflated charges and the delay. We are actively investigating this specific case internally to understand where improvements can be made.

To help us look into this further and address your concerns directly, please contact our compliance team at Compliance@fazwaz.com.

We value your feedback and are committed to resolving issues for our clients.

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