Femnilondon Reviews 

209
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, most reviewers were let down by their experience overall. People frequently complained that the clothing items look completely different from the website pictures, arriving made of cheap and shiny materials that feel extremely uncomfortable. Consumers also pointed out severe sizing discrepancies, noting that the garments do not fit properly and are poorly constructed. Some reviewers were not happy with the return process, stating they were forced to pay expensive shipping fees to send products back to Asia. Buyers also mentioned struggling to communicate with customer service while waiting weeks to secure proper refunds for their orders. Many felt that the entire purchasing process was a complete waste of money.

What people talk about most

Product

Reviewers highlight negative aspects of product, consistently expressing deep dissatisfaction with the poor... See more

Quality

Clients share negative opinions on quality, consistently highlighting that items are made from cheap and... See more

Return policy

Customers had negative experiences with return policy, expressing frustration over costly shipping fees.... See more

Order

People report negative experiences with order processes and items. Consumers express severe dissatisfaction... See more

Refund

Consumers find refund experiences to be a source of frustration due to complicated return policies. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

DISSAPOINTING! I ordered a beautiful tailored cream linen jumsuit and recieved and shapless cheap white sack! Customer services is useless, just keep repeating one thing - send it back to China at y... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY Product did not meet description, I'd go as far as saying its trades misdiscription! Ordered demin junp suit, looked lush on website.....in reality what turned up was... See more

Rated 1 out of 5 stars

Awful. Totally misleading website. Quality of clothing is shocking. I’m annoyed at myself for not checking trust pilot first DO NOT PURCHASE ANYTHING from here.

Rated 1 out of 5 stars

Do not buy. I ordered a denim jumpsuit. It has arrived and is a polyester with a denim print . It is shocking. I am trying to return for a refund and they are in Asia not London as they seem to let y... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Shop our latest collection of Luxury Vegan Women's Handbags, Shoulder Bags, Clutch bags and purses online now #femnilondon


Contact info

1.1

Bad

TrustScore 1 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(209)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have yet to receive my order

I have yet to receive my order! I have been messaging with someone but there has been no resolution. It has been lost in transit and I have requested that it be replaced and it has now been a month since I have ordered my bag.

June 16, 2022
Rated 5 out of 5 stars

Great customer service!!

My first purse was broken after one use due to a manufacturer malfunction and Femni London sent me a new one right away! I have been using the new one for two months now and it is perfect. I get so many compliments and everything looks great.

April 26, 2022
Rated 5 out of 5 stars
Femnilondon logo

Reply from Femnilondon

Hi Dawn,

Thank you so much for your kind words and your feedback.

Thank you so much for taking the time to review us and to share your experience with Femni London.

We look forward to seeing you again sometime soon! ❤️

Kind Regards,

Femni Team

Rated 5 out of 5 stars

Wonderful customer service

Did the skin test and ordered no.35 foundation which arrived quickly, beautifully packed with eyeliner as a gift which, by the way, is just the BEST ever. Unfortunately whilst not matching too badly I could have done with foundation one shade darker. I wasn't going to return my original because I could live with it but asked customer service to recommend the next shade up which THEY SENT ME FREE OF CHARGE. I can't believe it. New foundation no.55 arrived today and couldn't be a better match. Looks wonderfully natural and covers everything. Thank you 🙏

April 6, 2022
Rated 2 out of 5 stars

Quality of the product not great and…

Quality of the product not great and customer services, though they mean well, just not very professional.

March 18, 2022
Femnilondon logo

Reply from Femnilondon

Hi,

Thank you so much for taking the time to review us and to share your experience with Femni London.

We are very sorry that you feel this way. If you are in need of further help, Please contact our support team here - chris@femnilondon.co.uk and our team will help you with your situation

Kind Regards,

Femni Team

Rated 2 out of 5 stars

Quality similar to AliExpress, don't pay extra for cheap items.

The items from FemniLondon were very obviously from cheap overseas mass-produced manufacturing similar to AliExpress. The craftsmanship was terrible and the threads were all coming apart when the purse arrived. The style is cute and fashionable but the quality was not there. If I wanted something AliExpress quality I would've bought directly from the manufacturer seller instead of through a company in London.

March 17, 2022
Femnilondon logo

Reply from Femnilondon

Hi,

Thank you for taking the time to leave feedback and sorry to hear you have had a disappointing experience.

Since your review there has been a lot of changes to our business. Our production has recently moved to a different factory and we are now able to offer a much higher standard of workmanship and quality than ever before. We have also made much needed changes to our delivery service. We can now offer express 2-4 day worldwide shipping as we have now partnered with DPD.


Kind regards,
Customer Services

Femni London

Rated 1 out of 5 stars

Shipping took over a month

Shipping took over a month, from china, overpriced dropshipping items

March 17, 2022
Femnilondon logo

Reply from Femnilondon

Hi,

Thank you for taking the time to leave feedback and sorry to hear you have had a disappointing experience.

Since your review there has been a lot of changes to our business. Our production has recently moved to a different factory and we are now able to offer a much higher standard of workmanship and quality than ever before. We have also made much needed changes to our delivery service. We can now offer express 2-4 day worldwide shipping as we have now partnered with DPD.


Kind regards,
Customer Services

Femni London

Rated 1 out of 5 stars

Do not purchase anything from this…

Do not purchase anything from this company. I ordered a dress not only did it arrive dirty with black spots all over it. The dress was poorly made. They do not issue refunds so you’re just stuck with this mess of a product.

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

Gorgeous bags

I purchased two bags, they're both gorgeous and arrived within a few days. I'll definitely be using this site again

January 6, 2022
Unprompted review
Rated 1 out of 5 stars

Trust the negative reviews

I placed an order at the end of November and I took 5 weeks to arrive instead of 1, 2 that advertised on the website.
The bag that came was of terribly low quality and I asked them in email how can I return it and how much they charge. They’d answer one question per email and give me an attitude for follow up questions.

I’d seen a lot of negative reviews but also positive so I’d hoped that the bag that I had ordered fell into the latter category. It didn’t.

December 31, 2021
Rated 1 out of 5 stars

I don’t normally write reviews but

I don’t normally write reviews but, for the price these bags are being sold for I feel I need to warn people. The site may be called Femni London but, the bags are made and shipped from china, this took over 3 weeks, I requested to cancel/refund but, advised as it has been shipped I couldn’t do this but, I could return it once received which I’m assuming I will need to pay for. Most disappointing part was the metal chain handle is actually plastic which is shocking given the cost of the bag. I won’t buy anything from an advert again without checking trust pilot, going in the bin as won’t be going out with a cheap plastic handle in case anyone looks too close, so disappointed

December 17, 2021
Rated 5 out of 5 stars

Very pretty bags

Very pretty bags, Im Very happy with my purchase. And the customer service is the best. Thank you Femni London!

Shelly- NL.

December 13, 2021
Unprompted review
Femnilondon logo

Reply from Femnilondon


Hi,

Thank you so much for your kind words and your feedback.

Thank you so much for taking the time to review us and to share your experience with Femni London.

We look forward to seeing you again sometime soon! ❤️

Kind Regards,

Femni Team

Rated 5 out of 5 stars

Love my purchases the handbags are…

Love my purchases the handbags are amazing fantastic quality thank you

December 2, 2021
Femnilondon logo

Reply from Femnilondon


Hi,

Thank you so much for your kind words and your feedback.

Thank you so much for taking the time to review us and to share your experience with Femni London.

We look forward to seeing you again sometime soon! ❤️

Kind Regards,

Femni Team

Rated 1 out of 5 stars

Junk - wouldn't even buy at a dollar store

What a piece of junk. Third rate crappy, smelly rubber that's worn out, cheap plastic bag chain that's glossy to look like metal but weighs less than styrofoam. I just cannot get over what a horribly pathetic bag - it wouldn't even sell at a dollar store!

November 13, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely love my beautiful bag!

Absolutely love my beautiful bag!! Such good quality and is so stylish. Nothing better than fashion that didn’t harm any beautiful innocent being in the making. Will be ordering from here again! xx

November 7, 2021
Unprompted review
Femnilondon logo

Reply from Femnilondon

Hi Adriana,

thanks so much for your great review!

We hope to see you again soon!

Femni London

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