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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and approachable demeanor, which significantly enhances their overall experience. The service provided is consistently described as excellent, with many highlighting the efficiency and smooth execution of events and training. However, some people expressed dissatisfaction with the company's management and organization, citing issues with communication, unfulfilled promises regarding work schedules, and concerns about internal support for staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the courses well-structured,... See more

Service

People report positive experiences with service. Customers praise the professionalism and high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

Great experienced and informative tutors with super friendly and helpful manner. Appeared like nothing was too much for them. The whole team were super supportive and it felt like they were actua... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

second time

This is the second time I have done my top-up training with FGH. The course was clear, precise and unstressful/relaxed. The trainers were very helpful and approachable. I hope to see them in another 3 years.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

I Found it Helpful

I Found it Helpful, an Easy to Follow
So Thank You All, after a Stressful Time and Costly one, my own fault… for not checking… FGH did this, but now I know I will definitely use them again !!!

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great experienced and informative…

Great experienced and informative tutors with super friendly and helpful manner. Appeared like nothing was too much for them.
The whole team were super supportive and it felt like they were actually invested in our training.
Being the only female had its challenges, but with help from Danielle I never felt it.
Anthony was really great and he supported us and was happy to even assist with everything.
Thank you FGH

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Ashley

The trainer was very knowledgeable and had a good rapport with all trainees

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great training day

Great training day run by professional trainers who know their stuff. I ended the day feeling confident I could deal with a first aid incident using my new skills. A particular thank you to Colin and Ash who were very friendly and accommodating. Thank you for an enjoyable and worthwhile experience.

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

SIA refresher Course

Anthony the trainer was amazing. His knowledge and enthusiasm for the course and industry is second to known. Didn’t rush through anything and ensured all the learners left each day with a big smile on their face

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

I have recently posted my opinion but I…

I have recently posted my opinion but I would like to add a footnote that I personally got so much out of the course and I strongly recommend it to anyone wanting to go further in the future in the security sector.
It is all about making the world a safer place for all so people can feel safe from harm.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Top Company, Highly Recommended

Absolutely professional friendly thorough and the best experience me and my son have had. We had Instructor Antony Lawson and he had Every bit of knowledge too teach you on the training course, Really was a Top Top Fella. And also the lovely Abby and Danielle Highly recommended Very friendly, helpful, and knowledgeable.

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous security company.

Horrendous security company.
Have nothing better to do than bullying and harassment. The management are shocking really dont care about the staff only money the food was horrendous. DONT WORK FOR THIS COMPANY.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and professional staff for our charity events

We used FGH Marshals for 2 of our key Christmas events this year and they were excellent. We hosted 2 Santa Dash events, in a town centre and also a road race, and the marshals were very professional, but approachable and friendly to all our event runners. The FGH Lead contact on the day was knowledgeable, and ensured all staff were fully briefed so the events ran so smoothly - thankyou

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic behavioral detection course.

Matt was really knowledgeable on all things crowds and behaviors. A great little course in an excellent learning environment. The course content was aimed perfectly at the target audience, would recommend to anybody.

December 17, 2024
Unprompted review

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