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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and approachable demeanor, which significantly enhances their overall experience. The service provided is consistently described as excellent, with many highlighting the efficiency and smooth execution of events and training. However, some people expressed dissatisfaction with the company's management and organization, citing issues with communication, unfulfilled promises regarding work schedules, and concerns about internal support for staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the courses well-structured,... See more

Service

People report positive experiences with service. Customers praise the professionalism and high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

Great experienced and informative tutors with super friendly and helpful manner. Appeared like nothing was too much for them. The whole team were super supportive and it felt like they were actua... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience of training

I have great experience with the company as trainer provide training very well , explain everything in detail and provide practical training which is best part of training.

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

28 years in security not one bit of…

28 years in security not one bit of recognition yet 8 months with FGH Security company and I've received 2 certificates been to a Security conference and received a £100 voucher for my efforts i just want to say a massive thank you to Scott Armstrong(contracts manager) Peter harrison(owner) and the rest of the FGH Security team for the acknowledgement and recognition

July 24, 2024
Unprompted review
Rated 4 out of 5 stars

Small class size

The small class size meant the instructors gave us more attention.
Having some study material as reference would have helped and also some more assistance on how to apply

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great, engaging delivery of the content from both Matthew Smith and Sarah. The pace of the course was comfortable and they were clearly very knowledgable on the content and able to answer any extra questions we had! Thank you.

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

Well what to say when a teams…

Well what to say when a teams interviews is booked 3 weeks in advance you are there when is to start , you stay there for 30 minutes after the start time and nobody from your side show up !!!!!
Then I wrote you an e mail asking why ? NO answer !!!
And today it becomes even more WEIRD I got an e mail stating I didn't pass the interview ????
Well you are on something definitely.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

FGH Security Training

I used this training provider for my SIA top up course and emergency first aid and I have to say that the process was excellent, the trainers were fantastic highly recommended

June 18, 2024
Unprompted review
Rated 4 out of 5 stars

A decent company

I gave only four stars as prior to attending the course I couldn't get hold of anybody on the phone to ask for more informations and the initial link sent to me regarding parking informations didn't work.

Other than that, they are cheaper than most of the competition and I like the fact that I could do both the Security Guarding renewal and First Aid in a single day.
Staff are friendly and the venue chosen is adequate.

Overall I was satisfied with the day and I don't have objection recommending this company to anybody.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

My experience at FGH Security was…

My experience at FGH Security was amazing. I worked there for two years, doing everything from doors to retail security. The managers there were all very supportive. After that, I worked at Alstom Manchester, and I want to thanks Scott Armstrong in particular for helping me with all of the problems I ran into there. I also want to thanks the entire FGH team. I left FGH because I took on new responsibilities in my field; otherwise, I had no intention of leaving.

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

An outstanding SIA training Program

The training was very practical and every day of the training covered alot of experiences and ethic of an SIA security holder.
It beat my imagination because I never expected to have such experienced trainers and learning environment.

June 2, 2024
Unprompted review
Rated 5 out of 5 stars

FGH/ELITE training

Very professional training team,from the first aid,to the physical intervention,the management and the examiners, It's not the easiest to pass as they make sure everything is done by the book no cutting corners, if you had to work with someone knowing they have been trained by fgh then they have been shown to the highest standards possible,tale a look at some of the courses on YouTube etc and forget what you saw! I'm ancient now and actually learned quite a bit after a break in the security industry, they are also very supportive if you have any problems or difficulties whilst on the course! My only issue is the training room needs some chocolate and snacks for some that are on the course with the very early starts.. it's a long course but it's worth it..

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible experience

From the very beginning I’ve had support , great communication as from when I haven’t understood something it’s been put in different examples n scenarios , I’ve learned so damn much it’s crazy 😝 the instructors where amazing and so experienced and listening them tell their stories was a definitely a eye opener I wanna thank every one that has helped so far and my recent shifts just prove what a fantastic, well put together team that encourages and supports each and every one of us, I really can’t wait to get stuck in with the FGH fam 🙏

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Outstanding training experience! First class teachers and a great training facility! Many many thanks.

May 2, 2024
Unprompted review

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