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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and approachable demeanor, which significantly enhances their overall experience. The service provided is consistently described as excellent, with many highlighting the efficiency and smooth execution of events and training. However, some people expressed dissatisfaction with the company's management and organization, citing issues with communication, unfulfilled promises regarding work schedules, and concerns about internal support for staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the courses well-structured,... See more

Service

People report positive experiences with service. Customers praise the professionalism and high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

Great experienced and informative tutors with super friendly and helpful manner. Appeared like nothing was too much for them. The whole team were super supportive and it felt like they were actua... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Horrible treatment from staff along…

Horrible treatment from staff along with false accusitions I was rude to some one on a call wasted alot of my time and gave me hope I cleard out a my scedule for them as I was told I will be needed for shifts only to be let down :( the staff were mean to me and almost made me cry the HR women kept telling me its my fault and that I lost this jobs and their systems had some sort of glitch so I wasnt even suppose to be invited in for an induction I was asked to leave invited back in and then asked to leave again as HR was confused this expereince made me really emabarrsed and no one was sympathetic and made me feel like I was just some disposable person who wasnt worth the time for a proper discussion

April 25, 2024
Unprompted review
FGH Security logo

Reply from FGH Security

Dear Nabeel. Thank you for taking the time to share your feedback.

We must ensure that all prospective employees are screened to BS:7858, a minimum standard for working within the UK Security Industry. We appreciate that our application process may appear extensive, however, this is an important measure in ensuring our customers are protected.

We apologise if our technical systems haven't performed the way they should have during this process, and your feedback has been passed to the relevant people.

Rated 5 out of 5 stars

FGH Security Training

Couldn’t recommend FGH Security for all training needs. Quick, Responsive. Fantastic tutors with a wealth of knowledge.

See you again in a few weeks for a few more courses

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

While all general checkboxes of an awesome experience, such as timeliness, quality, communication and empathy, the true determiners of awesomeness. Overall excellent.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Training

I did my Top Up and CCTV training with FGH and really enjoyed how it was run.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent firm in private security…

Excellent firm in private security Industry. I had a chance to work with them in a range of events, marathons, sports, festivals and static security.
A special thumbs up and thanks to one of their managers Scott Armstrong providing security to Alstom. His managerial skills are spot on. It was great working with him right at the end.

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Training

I have just completed my SIA DS top up with FGH security Lancaster, and would like to thank there training team for there excellent training package.
During the course the training team broke down the training schedule into manageable step by step segments which were relatively easy to follow , however , the training team were alway happy to help & reassure/repeat any techniques that candidates wanted further assistance with .

Many thanks once again for a enjoyable, excellent and well informed training package .

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Training Provider

I attended a 'sia ds upskill' course in Lancaster with Danielle and her team recently, great facilities and lovely people / fantastic set up
Anthony Lawson great trainer with many years industry experience
Will look to attend future courses and will 100% recomend to fellow front line colleagues

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

The way they teach is so self…

The way they teach is so self explanatory and the trainer was so helpful to make you understand every course you doing. I recommend them for anyone looking to go into security industry FGH is the best I know .

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Inspiring talk from Peter at FGH Security

Peter from FGH Security gave an inspirational guest lecture talk today at Lancaster University Management School - he shared with the students the FGH story of how he set up the business and has grown it over the last 20 years. Thanks so much Peter!

January 23, 2024
Unprompted review

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