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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and approachable demeanor, which significantly enhances their overall experience. The service provided is consistently described as excellent, with many highlighting the efficiency and smooth execution of events and training. However, some people expressed dissatisfaction with the company's management and organization, citing issues with communication, unfulfilled promises regarding work schedules, and concerns about internal support for staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the courses well-structured,... See more

Service

People report positive experiences with service. Customers praise the professionalism and high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

Great experienced and informative tutors with super friendly and helpful manner. Appeared like nothing was too much for them. The whole team were super supportive and it felt like they were actua... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I am the GM of Alberts Schloss…

I am the GM of Alberts Schloss Manchester and have worked with FGH for 5 years. They have provided me with what I can consider the best security / hosting style security Team I believe in the North West. We have faced many challenges they have provided me with the support I needed!. I would Highly recommend 10/10 to use this company as this role is the most important aspect of the first impression of your business!
Happy to provide reference / feedback directly if you are interested in using them just get in touch.

January 28, 2023
Unprompted review
Rated 5 out of 5 stars

FGH Consumer Service

adidas is pleased to be a long-standing client of FGH Security, primarily within the Retail Guarding space. The USP of FGH is the client/vendor relationship and that they seek to understand the client SBP and business model and tailor their service to this. Consumer centricity is a key factor within our retail CX journey and within our stores the FGH resource needs to be a part of the brand organisation, not an addition. Through our partnership with FGH we have branded security partners in our stores wearing our product and integrated into our consumer service model, not only delivering exceptional security and safety assurance but serving our consumers. 'The consumer perception of this service is super important to enhance the overall consumer experience' says Corin Dennison, Global Director of Profit Protection for adidas aG 'The collaboration and partnership with FGH achieves this as we continue to improve and put the consumer at the heart of everything we do.'

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

FGH JD Sports

Stores within the JD Sports Group have worked with FGH for the past two years and personally i am always impressed with the quality of guarding and especially the levels of their management teams. When ever there are problems or advice needed the team are swiftly addressing the situation with a high level of industry knowledge, professionalism and drive. The FGH team are always striving for high levels of customer satisfaction and perfection due to their attention to detail and clear detection to their profession and customers.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Liverpool FC

Our partnership with FGH grows by the week. We asked for their support in our stadium operation and they have done exactly as we have asked. Great communicators and staff turning up looking the part and providing good support to us. They have become valuable team members at Anfield and we look forward to continuing and building on our partnership.

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

I've worked with FGH since 2006 and…

I've worked with FGH since 2006 and find them the most professional security / crowd management firm going. Very diligent and effective and with a strong programme for continuous learning and improvement, their care for the event and the enjoyment of its patrons is clear to see.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

I have had the pleasure of working with…

I have had the pleasure of working with the team at FGH Security Guarding for the past year and I am extremely impressed with the level of service and professionalism that I have received. From the moment I first contacted them, I was met with kindness and a willingness to help.

The security guards at FGH are highly trained and knowledgeable, and they have always been on time and ready to go above and beyond to ensure the safety and security of my property. They are always friendly and approachable, and they have a great ability to deescalate potentially volatile situations.

In addition to the exceptional service and professionalism of the guards, I have also been impressed by the level of customer support that I have received from FGH Security Guarding. Whenever I have had a question or concern, the team has been quick to respond and provide assistance.

Overall, I am extremely satisfied with the service that I have received from FGH Security Guarding and would highly recommend them to anyone in need of security services. They are reliable, professional, and truly dedicated to helping their customers feel safe and secure. Thank you FGH Security Guarding for your excellent work!

Gorilla Brakes

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

I attended The Platform in Morecambe…

I attended The Platform in Morecambe and Friday 5/8/22 to see a meatloaf tribute band . There were 2 FGH ladies working the venue. they were both very good very professional and very helpful to everyone. they were a credit to the company and obviously well trained .

August 6, 2022
Unprompted review
Rated 5 out of 5 stars

Staff induction day…

Met some of the team on my induction day. so far I'm very impressed with the company and Kerlisha and Jack were really helpful. looking forward to working with the team

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

Delamere Texas event

Delamere Texas event, security all very polite and professional and went out of their way to help us with a problem. Thank you.

June 19, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, unprofessional Lancaster security no wonder they have lost most the sites up here. Door staff rude, far to 'hands on' with women. Would not attend anywhere they are on the door of.

March 7, 2022
Unprompted review
FGH Security logo

Reply from FGH Security

Hi Lucy. It would be helpful if you could provide us more details on your experience so that we can address your concerns. Please do reach out to us at Feedback@fghsecurity.co.uk - Throughout the UK, our team keep millions of people safe every year and we take all comments and feedback seriously.

Rated 5 out of 5 stars

Masterclass In Training Excellence

I Just finished the Door Supervision course with the emergency First Aid.
I would just like to say you guys were wonderful trainers!.
You guys were everything one could look for in getting trained up for the security industry.

You taught us to be sound professionals and made training with you an interesting and memorable experience.

I would like to give special thanks to: Abby, Anthony, Alex and Sarah for being exemplary in what you do.

Many thanks and keep up the good work.

February 14, 2022
Unprompted review
Rated 5 out of 5 stars

I would, and have, recommended this company to my own children.

I used to work here. It was a great deal of fun. I have never failed to be disappointed with every other security company I've ever experienced as a customer using these guys as a baseline.

They do a lot of hiring for events and festivals and provide really good opportunities for students. My daughter is at Salford University and I have unreservedly told her to apply. I intend to get my son an SIA Licence for his 18th birthday and will tell him the same.

November 10, 2021
Unprompted review
Rated 5 out of 5 stars

FGH 4 Life

Amazing company to work for, extremely friendly and helpful team.

November 4, 2021
Unprompted review

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