While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and approachable demeanor, which significantly enhances their overall experience. The service provided is consistently described as excellent, with many highlighting the efficiency and smooth execution of events and training. However, some people expressed dissatisfaction with the company's management and organization, citing issues with communication, unfulfilled promises regarding work schedules, and concerns about internal support for staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the courses well-structured,... See more

Service

People report positive experiences with service. Customers praise the professionalism and high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

Great experienced and informative tutors with super friendly and helpful manner. Appeared like nothing was too much for them. The whole team were super supportive and it felt like they were actua... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company to work for

Fantastic company to work for. Always make sure I have work. I don't feel like an employee I feel like a family member. So many different opportunities within the company to progress your career. Outstanding management team!

November 3, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid

They hired me in Liverpool to then offer me only Stockport, Manchester and Salford. Absolutely ridiculous company, wouldn't bother with them again.

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

A professional security company that you can trust

I have worked with the FGH team for over a year and I have been very impressed with their professionalism, their commitment to developing their people as well as their company.
Fundamentally what sets them apart is their single minded focus on keeping people safe!!

October 1, 2020
Unprompted review
Rated 5 out of 5 stars

Best Security Company

I have worked at FGH for several years now and they are genuinely the best security company I have ever worked for. There is plenty of training and development opportunities and the management and head office team are very useful and supportive.

October 1, 2020
Unprompted review
Rated 5 out of 5 stars

FGH security is great

FGH security is a well established company in the north west but I must praise them for there efforts in London and the southern counties. They have been a great example of how a security team should be run and are the envy of oxford street’s security.

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you for the opportunity.

One year on the job and still enjoy it.
Approchable, flexible and helpful manageant.
You get rewarded and appreciated for your hard work.
Join this company if you have a chance.

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

Simply the best

Worked for FGH for a while now and it is an amazing company with amazing staff offering the best amazing opportunities. Wouldn’t go anywhere else after my experiences

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

A great organisation which genuinely…

A great organisation which genuinely care for their employees. I’ve work 3 festival seasons for FGH and been really well looked after. The work is tough but enjoyable. Rates of pay are fair. Loved working with Management and team Members.

September 15, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, experience with FGH. Always responsive to feedback and they always maintain a can do approach.
Peter, Ben and the team have created fantastic relationships in our business.

July 17, 2020
Unprompted review
Rated 5 out of 5 stars

You will not find better, anywhere!

I am the General Manager of three bar sites in Manchester City centre and we have always used the guys at FGH.

They are beyond professional and I have never had any issue with them.

Not only do they do their regular tasks but they are soo accommodating with getting involved above and beyond.

I would never change the team and could not recommend them enough.

July 16, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look