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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and approachable demeanor, which significantly enhances their overall experience. The service provided is consistently described as excellent, with many highlighting the efficiency and smooth execution of events and training. However, some people expressed dissatisfaction with the company's management and organization, citing issues with communication, unfulfilled promises regarding work schedules, and concerns about internal support for staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the courses well-structured,... See more

Service

People report positive experiences with service. Customers praise the professionalism and high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

Great experienced and informative tutors with super friendly and helpful manner. Appeared like nothing was too much for them. The whole team were super supportive and it felt like they were actua... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I would wholeheartedly recommend FGH to…

I would wholeheartedly recommend FGH to anyone looking for a well informed, customer focussed and forward thinking security company. I have had the pleasure to work with them on numerous large festival and events over the past five years and look forward to doing so again in the future.

June 10, 2020
Unprompted review
Rated 5 out of 5 stars

I have worked with FGH a few times in…

I have worked with FGH a few times in my role as independent security advisor/auditor. They have excellent principles and deliver excellent quality of service - organisational culture is led by a great boss and is focused on delivering customer requirements in a positive yet polite and friendly manner. I would most definately recommend them.

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

Great company that are always focusing…

Great company that are always focusing on continuous improvement. Their staff are well trained and friendly and they take an intelligent and pragmatic approach to security and crowd management work.

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

FGH are excellent

I’ve worked alongside FGH for a few years now and have always been impressed with the quality of the service. The staff are great: well trained, knowledgeable and friendly. They implemented a few new protocols on site at one festival which really worked in crime prevention. No hesitation in recommending FGH.

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

Peter and the Team at FGH

I have known Peter and the Team at FGH Security since the start of the 2020 football season and have nothing but praise for the standard and quality of staff that have been supplied well done keep up the great work.
Les Martin Snr, Oakwood Security Solutions Ltd.

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

Gigs & Festivals

Been at several venues , gigs & festivals when FGH have been managing crowd control. Always smart, polite & efficient from a customers point if view. Handled emergency situations promptly & efficiently ( first aid response ) .

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

Recommended Security/Crowd Management provider

As a consultant in the Security/Events sector, I often get asked to recommend a trusted security provider, which is not always easy. However FGH are always one of those who I will recommend for a number of reasons.

If you need a professional, friendly and capable team then I would have no hesitation in recommending this company.

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

I worked for FGH Security for nine years and they are outstanding.

I worked for FGH Security for nine years it was an adventure that is unparalleled in the environment of work today, FGH Management Team are the most supportive people I have come across.
They were always and I do mean always on the end of a phone.
Two incredibly difficult times in my life stand out and they were right there providing support.
I Remember Ben Knott giving me £200 one day out of his own pocket to help me pay my rent once, another time Peter Harrison bought me a bike on the cycle to work scheme that I cycled 30 miles home from a site.
Why you may ask ..... We were a team like no other.
We were valued and respected like no other.
Furthermore I absolutely admire FGH Security for the outstanding commitment to Mental Health and Happiness within the team.
I’m proud of the achievements FGH Security have gained.
Well Done.
FGH Security looks after people, Millions of them, Every Single Year.

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

Genuinely don’t have a bad thing to say…

Genuinely don’t have a bad thing to say about FGH they are a fantastic company. We have worked alongside them as a service delivery partner for a while now and everything about this company is 1st class from the senior management team, ops team, admin, payroll and everything in between.

Peter and his team are changing this industry for the better and are first rate in everything they do.

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

A truly remarkable service provider.

I have worked with FGH since their inception nearly twenty years ago. During my career I have managed some of the biggest venues in London and can say with my hand on heart that no one comes close to FGH’s standards of practical execution, systems & procedures, and due diligence. Pete & Dave are loyal, trustworthy, and hardworking, and treat their team as individuals and equals. A phenomenal company and long overdue a move down to London!

May 23, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding.

An exceptional organisation, which live and breathe their company values. An industry leader in terms of service delivery and professionalism, which have received multiple industry and nationally recognised awards.

May 23, 2020
Unprompted review

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