Firepits UKReviews 

346
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, noting their solid construction and durability. Many people highlight the outstanding service received, with communication being clear and helpful throughout the ordering and delivery process. Reviewers frequently mention prompt and efficient delivery, often receiving their orders ahead of schedule, which contributes to overall satisfaction. However, some customers also noted issues with damaged products upon arrival and difficulties with courier services, leading to delays in receiving their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the excellent quality and solid... See more

Quality

Users describe positive interactions with quality, consistently praising the products as excellent,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and on-time... See more

Service

Clients share positive opinions on service, consistently highlighting its outstanding quality and efficiency.... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic workmanship as always with firepits uk, really like the dual pitnic bbq, bought for our camping trips although we tried it out in the garden after seasoning the grill plates and it works a t... See more

Company replied

Rated 5 out of 5 stars

Fire pit delivered on time, as promised. First impression is of a solid well constructed pit and bar b que , fits well into allocated position. Can’t wait to fire it up and enjoy relaxing in front of... See more

Rated 5 out of 5 stars

I purchased an Asado Doble Grill together with a steel hood to extract the heat and smoke from the grills site in our garden pavilion. It was a big purchase but I was close to their production site in... See more

Rated 5 out of 5 stars

I wanted to order a couple of cloches and a press, but the later was out of stock. They were very helpful, told me when the burger press was going to be back in stock, and importantly, delivered on th... See more

Company replied


Company details

  1. BBQ Area
  2. Barbecue area
  3. Steelwork Manufacturer

Written by the company

Firepits UK. Original designs, handmade in the UK from British steel Firepits UK has a range of over 40 fire pits, outdoor kitchens, pizza ovens and chimineas, which are handmade in our Monmouthshire workshop from high quality British steel. The premium grade steel and exacting construction methods result in the finest quality fire pits available. For Cooking & More - Many of our fire pits are ideal for cooking over, with unique features such as the Swing Arm BBQ Rack. Firepits UK also sells an extensive range of clever cooking accessories as well as pizza ovens and outdoor kitchens to kit out even the most ambitious outdoor chefs. For All Seasons - Made from premium grade steel, our range is designed to withstand all weathers so that the fire pits and their owners can enjoy the garden all year round. The Chef's Choice - The unique features of our fire pits make them the choice for serious cooks, having been used by the UK's leading chefs including Tom Kerridge, Paul Ainsworth, James Martin and James Strawbridge.


Contact info

4.8

Excellent

TrustScore 5 out of 5

346 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(346)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Good service. Quick delivery. Lovely firepit lid. Happy customer.

October 7, 2025
Firepits UK logo

Reply from Firepits UK

Thank you very much for the positive review!

Rated 5 out of 5 stars

Great products, great service

Great service, great product. Chiminea looks amazing and oozes quality. Good advice too re care and fire building.

October 8, 2025
Firepits UK logo

Reply from Firepits UK

Thanks Steve, great to hear you're impressed.

Rated 1 out of 5 stars

small swing arm wood burner bbq

I bought a small swing arm wood burner and bbq from Burford Garden Centre in the sale. I thought it would be a great multi functional piece of kit. The product came without instructions, chipped glass and the door would not close properly. A replacement with delivery paid for at my own expense was similarly damaged although the door was functional. Online instructions say it is safe to use bbq briquettes but not coal. It is not possible to bbq anything on the product with just briquettes because the distance between the coals and the grill is too deep. In consequence everything was cooked in the household oven, one of my guests was ill possibly due to food poisoning whilst we messed around trying to get everything to cook and this has ended up being a very expensive mistake. Great wood burner but it is not a bbq. Very very disappointing and distressing.

September 29, 2025
Unprompted review
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Reply from Firepits UK

Good afternoon, thank you for taking the time to leave us a review. If you would like some assistance in how to get the best out of the woodburner please email us at sales@firepitsuk.co.uk as we would be more than happy to help.

The BBQ does require a slightly longer period of time to get up to temperature due to the thickness of steel and size of the unit. We would recommend burning seasoned/dry logs for a good hour and a half before cooking to ensure that there is constant hot temperature for cooking, once the burner gets up to temperature it will hold its heat very well. General coal is not recommended for cooking, you would need to use charcoal to cook with but even better still dry seasoned logs would be the best fuel to cook over in this product. We have cooked over this unit with wood multiple times with great results, but it can take a while to get to temperature.

I am so sorry that BBQ arrived with broken glass, I believe burford have replaced the glass however if there is anything else we can help with please do get in touch.

Many thanks,

Charlotte

Rated 5 out of 5 stars

Great products

I have no interest in cooking, but I love cooking outside. Firepit products are well made and they provide a very good service.
Thanks
J

September 1, 2025
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Reply from Firepits UK

Thanks Justin, great to hear you love cooking outdoors, hope you are enjoying it!

Rated 5 out of 5 stars

Wow, amazing

Wow! we like ve our new fire pit which arrived before we expected so was very happy!
the workmanship is something else.
cannot wait to cook on it.

August 20, 2025
Unprompted review
Firepits UK logo

Reply from Firepits UK

Thanks so much Kelly! great to hear you are happy with it.

Rated 5 out of 5 stars

Great product

Easy to contact. Great product - should last us for years to come.

August 5, 2025
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Reply from Firepits UK

Thank you so much for a great review!

Rated 5 out of 5 stars

Saw at game fair

Saw at game fair. Ordered and delivered on time. Very happy with service and product

August 4, 2025
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Reply from Firepits UK

Thank you Colin, great to hear you're happy!

Rated 5 out of 5 stars

Great service

Great product. Very helpful and easy to contact by phone.

July 30, 2025
Firepits UK logo

Reply from Firepits UK

Thanks Emma for a great review!

Rated 5 out of 5 stars

The firepit I purchased exceeded my…

The firepit I purchased exceeded my expectations. Communications was excellent a d delivery was prompt. A really great product.

July 30, 2025
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Reply from Firepits UK

Thank you Iain for a great review!

Rated 5 out of 5 stars

Dual pitnic bbq

Fantastic workmanship as always with firepits uk, really like the dual pitnic bbq, bought for our camping trips although we tried it out in the garden after seasoning the grill plates and it works a treat. Our only concern would be that it only stands about 35mm from the floor and if placed on your lawn or any grass it would burn the the grass without either raising it slightly higher off the ground or putting a fireboard underneath it. Some small fold out legs would enhance this product to the next level, maybe something to consider! Very Happy with our purchase all the same, great company

July 28, 2025
Firepits UK logo

Reply from Firepits UK

Thank you Jonathan for your kind words and great review. I have mentioned your comments to our designer so watch this space!

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