First Serve UK Reviews 178

I had an issue with the dryer integrated into my washing machine. Living in Switzerland, I had to rely on ChatGPT to find a reliable repair service in the UK. I chose one of the highest-rated companies, First Serve UK Washing Machine Repairs, and I couldn’t be happier with my choice.
The engineer, Mr. Ali Fraser, was absolutely fantastic. He came the very next day and kept in constant contact, updating me throughout the process. He fixed the problem efficiently and took the time to clearly explain what had caused the issue.
It’s hard to imagine better, kinder, or more professional service. Outstanding. Thank you so much!

Excellent service, friendly engineer. Diagnosed the issue and fixed it quickly. Clear pricing and easy to book - turned up a few hours later to fix the leak. Brilliant.

I was initially wary about paying a quote in advance, but this company proved to be completely legitimate and excellent. The engineer contacted me quickly, came the same day for the initial diagnosis, and the second engineer who did the repair was fantastic, both professional and friendly. A great, hassle-free experience from start to finish.

Ismael arrived promptly and explained I needed a new seal fitted. He then came and did the seal fitting and a steam clean. It’s made a HUGE difference to the washing machine performance. Like having a new machine. He was helpful, knowledgable and efficient. I highly recommend this company.

He came on time, addressed the issue fast and found solution.
Was fix and packed by the hour friendly and professional. Definitely recommend

Abdullah was professional and very helpful. He solved the issue with my Beko washing machine in a timely manner. Would recommend.

I was very impressed with this repair service and the advice given before I booked a call-out. In the end I did not require repairs as overnight my freezer returned to working efficiently. I would recommend this company for their communication, honesty and advice. They deserve 5 stars!

I booked in for a repair on my washing machine and paid the callout fee in advance, as requested. The set up was prompt and efficient and I was given a same-day slot, which I was really pleased about. The engineer called me to get more details and ended up advising me that it was likely to be beyond repair and it would be best to get a new machine. I really appreciated the honest advice and the prompt refund of the full fee. They could so easily have wasted my time and money, and I was very grateful that they didn't.

Excellent service and result. From the booking of the appointment to the actual service it was absolutely brilliant and couldn’t recommend more.

Excellent prompt professional service. Would highly recommend

Guys we really quick to come out to sort the seal on our washing machine door. Initially I thought it needed replacing but they came out to have a look and we able to save on the new part. Also they don’t double charge in a call-out fee if they have to come and take a look. Highly recommend

I’ve used First Serve UK before and always found them reliable. Their engineers are professional, knowledgeable, and efficient. They resolved issues with my old washing machine quickly and even processed a refund for a deposit within an hour after I canceled an appointment. Great customer service and integrity. Definitely recommended!

Initially I was really impressed, I filled in online form and they were extremely responsive.I booked in an appointment (£129) for a call out.Engineer was booked in for 9 am, I contacted him at 10, was told I was next on the list. Engineer turned up at around 11:45.Walked in on his phone, looked at the washing machine spent 2 minutes looking at it, said it was broken and left.I know things break but I'd much rather give another company my money for some service or time.

I recently had my tumble dryer repaired by First Serve UK, and I couldn’t be happier with the service. The door lock was damaged, but they managed to fix it quickly and efficiently.

Booking the repair was seamless—I received immediate confirmation, along with the allocated time slot and the contact details of the engineer. The transparency and organisation were impressive.

The engineer who came to carry out the repair was friendly, professional, and extremely knowledgeable. He worked efficiently, and the whole process was smooth from start to finish.

Overall, the service was excellent, the repair was completed in good time, and the cost was very reasonable. I would highly recommend First Serve UK to anyone in need of appliance repairs. Fantastic job!

Really good service. Really easy to work with and turn around time was amazing.

Professional approach. Came when they said they would and good personal touch. Would recommend.

Great service, Ismael was quick to respond and fixed the problem very quickly. Thank you!

Ismael did a great job of diagnosing and fixing our washing machine promptly and when all others couldn’t come till after Christmas or the New Year.
Thanks Ismael.

After losing a piece of jewellery inside my washing machine, I called First Serve UK, convinced it was gone for good. However, they didn’t give up and went the extra mile to find it. Ismael dedication and expertise were incredible. It’s clear they truly care about getting the job done right. If you’re facing any kitchen appliance issues, I highly recommend them. Outstanding service that goes above and beyond!