Crying tears of joy. Second time this team has managed to fix my old Miele that for various reasons needs to last another 6-8 months at least. Where so-called expensive property managers had given up,... See more
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After losing a piece of jewellery inside my washing machine, I called First Serve UK, convinced it was gone for good. However, they didn’t give up and went the extra mile to find it. Ismael dedication... See more
Ismael arrived promptly and explained I needed a new seal fitted. He then came and did the seal fitting and a steam clean. It’s made a HUGE difference to the washing machine performance. Like having a... See more
We were extremely happy with our service! I accidentally put too much detergent in our front loader which caused an overflow + the door got stuck. I booked an appointment at 9pm that night and the tec... See more
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Company details
Written by the company
First Serve UK, is a professional domestic appliance repair company based in London and since 2002, it has been our belief that our customers deserve to get top quality service and repairs at affordable prices. We aim to serve every customer with a world-class service experience and we guarantee all work undertaken. We are proud that our professional washing machine repair training programmes have gained recognition from the UK’s top service engineer. We consistently endeavour to find ways to improve our services and more importantly the relationship with our customers. We guarantee to offer the same level of expertise, service and respect to our customers’ friends and family that use any of our services. Get A Second Repair For Free! Not only do we guarantee our washing machine repairs for a full 12-months but if another fault happens on the same machine, we'll come out and fix it for FREE. No Hidden Costs We have a totally transparent pricing policy, which means you'll only pay the callout and diagnostic charge once, even if we have to come back and fit parts at a later date. We also don't charge extra for Saturdays or Sundays - Meaning, the same price 7-days a week.
Contact info
United Kingdom
- Book@firstserveuk.co.uk
- www.firstserveuk.co.uk
Reply from First Serve UK
Thanks for you positive feedback and 5 star review Rozita
Great job!
Great, professional service provided on my washing machine. Thanks very much!
May 19, 2022
Unprompted review
Reply from First Serve UK
Thanks for your positive feedback and 5 star review Nina.
Excellent
Excellent, fast service at a reasonable cost. Super happy to have my washing machine running again so quickly.
May 18, 2022
Unprompted review
Reply from First Serve UK
We understand it can be an absolute nightmare when your washing machine goes wrong when you need it the most. We are more than happy to help as quick as possible. Thanks for your 5 star review Julie.
Great service and very thoughtful about…
Great service and very thoughtful about customers concerns that I made the resolve to contact them to express my appreciation, except that I received a call from them first - checking up on my appliance and making sure everything is okay. God bless them and their works!
May 18, 2022
Unprompted review
Reply from First Serve UK
May God bless you also Abdul Hakim. We aim to make our customer concern our top priority to resolve and ensure they are satisfied. Thanks for your 5 star review and kind words.
Abdul was extremely friendly and…
Abdul was extremely friendly and efficient, fixing my washing machine within 20 minutes ! Great experience
May 18, 2022
Unprompted review
Reply from First Serve UK
Thanks for your 5 star review and positive feedback Jemima!
Excellent prompt service
Excellent prompt service. Very efficient and helpful! I will certainly use them again.
May 17, 2022
Unprompted review
Reply from First Serve UK
We aim to do our level best for each and every client Jacob, thanks again.
Excellent service
Ismael is punctual, personable and professional. The best for the job !
May 14, 2022
Unprompted review
Reply from First Serve UK
We know how precious time over money is for our clients, with that in mind we try to waste it. Thanks for your 5 star review Christian
Very kind
The engineers at First Serve were always very kind and warm, as well as being determined to do a good job and get all our issues sorted. Many thanks! :)
May 13, 2022
Unprompted review
Reply from First Serve UK
Thanks for your kind words and 5 star positive review Vlad.
Brilliant Appliance Engineers
I’ve used First Serve for about 6 months with properties the company manages and the service is incredibly good compared to their competitors. Can’t be beaten on price, same day attendance and confirming when issues are fixed (usually on the first visit!)
May 13, 2022
Unprompted review
Reply from First Serve UK
Thanks Danielle, it means a lot to us to get such positive feedback and 5 star review from a 5 star client ! ⭐⭐⭐⭐⭐
Excellent service
My dishwasher couldn’t be fixed, but nonetheless Idris was quick to identify the problem and extremely helpful. Unlike with the manufacturer’s repair service (I gave up, it was such as hassle), the service here was prompt, efficient and friendly. I would fully recommend the team and am glad to have found them.
May 12, 2022
Unprompted review
Reply from First Serve UK
Thanks for your kind words, recommendation and 5 star review!
This is an amazing company that…
This is an amazing company that thoroughly deserves over 700 5* reviews on Google. Communication with Ismael was brilliant and Abdul did the work efficiently and quickly. So rare to get such great service these days. I would recommend 100%.
May 12, 2022
Unprompted review
Reply from First Serve UK
Thanks Mr Dickens for your 5 star review, positive feedback and recommendation!
Had water coming out from the drawer…
Had water coming out from the drawer during washing, they came and problem fixed!
May 12, 2022
Unprompted review
Reply from First Serve UK
Really appreciate the 5 star review Ruben.
Amazing service
I had a problem with the washing machine, so I decided to book a fix with this company. The service they provided was excellent: they are professional, caring and fast.
May 12, 2022
Unprompted review
Reply from First Serve UK
We know how stressful it gets when your washing machine breaks down. We try to get our repairs done in the shortest possible time. Thanks for your 5 star review Alessio.
Fixed washing machine and tumble drier
This company have fixed my washing machine and my tumble drier so both are now working perfectly . They are polite, courteous, and prompt and punctual. Thank goodness I have found them and will now rely on them . Highly recommended
May 11, 2022
Unprompted review
Reply from First Serve UK
Thanks for your 5 star review, positive feedback, kind words and recommendation Carol.
These guys were extremely helpful when…
These guys were extremely helpful when I rang, good advice and informative. I would recommend you give them a call and tell them exactly what the problem is.
May 11, 2022
Unprompted review
Reply from First Serve UK
Thanks so much for your 5 star review and recommendation Murray!
Reply from First Serve UK
Thanks for the 5 star review and positive feedback Conor.
Ismael was great
Ismael was great. He was on time and determined the problem and fixed it promptly. Would highly recommend his service!
May 7, 2022
Unprompted review
Reply from First Serve UK
We really appreciate your positive feedback and recommendation!
Great service and easy booking
Great service and easy booking, would recommend.
May 7, 2022
Unprompted review
Reply from First Serve UK
We also aim to make things easy and simple for our clients. Thanks for a your recommendation.
Great washing machine repair from Ismael
April 24, 2022
Unprompted review
Reply from First Serve UK
Thank you so much! First Serve UK always aims for the highest level of customer satisfaction!
Experts! Highly Recommended!
Ismael responded promptly and arrived on the same day to fix my washing machine problem. I highly recommend First Serve UK!
April 20, 2022
Unprompted review
Reply from First Serve UK
Convenience and speed is our middle name! We are so happy to be of service! Thanks for your recommendation!
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