Fisher & Paykel (United Kingdom) Reviews 6,644

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their ability to quickly diagnose and resolve issues. The service provided is frequently described as efficient and prompt, with many appreciating the clear communication regarding arrival times and the thorough explanations given. People are also very satisfied with the quality of the products and the excellent aftercare service, noting that repairs are often completed without needing multiple visits. However, some customers were not happy with the customer service, citing long waiting times for engineers and issues with replacement parts or accessories. A few people also mentioned dissatisfaction with certain products, specifically a dishwasher that required excessive pre-washing, and a coffee machine for which spare parts were unavailable, leading to a lack of support for the product.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise technicians like... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficiency and professionalism of... See more

Product

Reviewers express satisfaction with the products, often highlighting their quality and durability. Many... See more

Delivery service

Customers generally had positive experiences with delivery services, often praising prompt arrivals and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

I inherited an aged F+P split level dishwasher - we liked it. A few ageing probs, but brilliant speedy repair service from Ash, so we bought a new one. Two minor probs under warranty after 4yrs, Ash r... See more

Rated 5 out of 5 stars

Amazing service from beginning to end, Simple to book the repair appointment and great communication about date and time. Chris came to do the repair and he was great. Friendly, informative and quickl... See more

Rated 5 out of 5 stars

Dan attended to repair our dishwasher He arrived on time having given us a call to advise he was on his way He quickly diagnosed the problem and had everything back to normal He was a very courte... See more

Rated 5 out of 5 stars

Booked a repair a week out, then was given an earlier option which was great. Technician arrived promptly, identified the problem quickly and fixed it! Without having to send off for parts and come ba... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Technician Jiy great

Technician Jiy great, efficient knowledgeable- 5 stars for him,and good service on phone - but negative was the online systems were down and therefore suggested he was still over an hour away - appt was late due to Friday traffic, and systems hadn’t updated so suggested arrival would be very late and

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service. Communication in advance on when they would arrive and Irod walked me through what had gone wrong and gave good advice on further care for our dishdrawers. Top service!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant job.

Brilliant job.
Arrived on time
Fixed problem effectively and efficiently I am delighted

Basically ‘did what it said on the tin’

Thank you Steve.



February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Steve Beal was great

Steve Beal was great. Really friendly, knowledgeable and efficient. Definitely recommend. Our oven is back up and running properly. Yay!! Thank you.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

American Fridge Freezer delivery and installation

Fantastic delivery and installation service from Steve and Andrei. They carefully measured the doorways to ensure the fridge freezer could fit without damaging anything, and went on to fully install it and talk me through all the functions. Brilliant team, very impressed.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Communication was excellent.

Communication was excellent.
Robin rang me half an hour before arrival.
He diagnosed the malfunction quickly and replaced the bail arm on the ice maker.
He was very courteous and friendly.
Thank you.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Jiy & AJ visited today to find a…

Jiy & AJ visited today to find a knocking noise that developed and change the spring on the door.
They were able to isolate the noise and put a fix in. Door was a quick one to fix.
All done within half an hour!

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Repair by Fisher & Paykel

Booked a repair through Fisher & Paykel's website. The engineer, Jiy, arrived on time (having called ahead) and was great at communicating, diagnosing the problem and fixing it all. He then gave some helpful advice, too. Really impressed with the whole experience!

February 3, 2026
Unprompted review

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