We were well looked after by the member of staff who helped us. He explained all about the different types of exercise bikes that were available and which was suitable for a beginner such as me!! He... See more
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Excellent support when making our decision. Not hurried or pressurised. Had already undertaken on line research and Ryan met with us 3 times to walk through options. Thank you Ryan
Company replied
Great service given by James at Chelsmford. I'd popped into store twice to figure out what I needed. Both times James was extremely kind and helpful. The ordering was easy and the equipment turned up... See more
Company replied
We recently purchased an elliptical trainer from James at the Chelmsford location. We were very pleased with the service. James was professional, courteous and gave us some really valuable advice.... See more
Company replied
Company details
- Fitness Equipment Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
About Fitness Superstore - Chelmsford
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
35 New London Road, CM2 0ND, Chelmsford, England, United Kingdom
- 01245 808918
4.8
Excellent
82 reviews
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Cracking service in store as always
Cracking service in store as always. Thanks guys. We're excited to get the gym set up.
10/10
April 25, 2026
Unprompted review
Reply from Fitness Superstore - Chelmsford
Dear Suresh,
We're happy to hear that you had a cracking in-store experience! We appreciate your perfect rating and hope you enjoy setting up your gym. Thanks!
Kind Regards
Fitness Superstore Chelmsford
James was a great!
James was a great help selecting the correct kettlebell for my requirement
April 29, 2026
Unprompted review
Reply from Fitness Superstore - Chelmsford
Dear Thomas ,
We're happy that our employee was helpful in selecting the correct kettlebell to meet your specific needs. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Chelmsford
Great bike, excellent service
Firstly, Hugh Kelly in the Chelmsford store was super helpful in explaining the pros and cons of the various options we were exploring - he did a great job in helping us understand what was right for us, leading us to purchase this bike.
The delivery was quick and I had great communication. The bike was really well packaged had no issues with any damage.
The bike itself is really well made and feels solid - done a few workouts on it so far and its good - won't say I am enjoying it as its such hard work, but thats the point :)
April 21, 2026
Unprompted review
Reply from Fitness Superstore - Chelmsford
Dear Gary ,
We're happy to hear that you found the assistance in our store so helpful, and that the delivery and packaging met your expectations. Thank you for sharing your experience with the bike; we appreciate your feedback!
Kind Regards
Fitness Superstore Chelmsford
Ryan and the team from Chelmsford
Ryan and the team from the Chelmsford store were extremely helpful and knowledgeable about their products. I was at the early stages of converting the garage into a gym and they were in constant touch and made the process very seamless. Thanks guys.
April 19, 2026
Reply from Fitness Superstore - Chelmsford
Dear Brad ,
We're happy to hear that the team were helpful and knowledgeable as you created your gym. We appreciate you mentioning the seamless process and constant communication. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Chelmsford
Really great advice from James in…
Really great advice from James in store. I knew what I wanted but not where to start - but James did! Comprehensive advice on all the options that allowed me to make an informed decision. James then followed up on availability and delivery - great service!
April 25, 2026
Unprompted review
Reply from Fitness Superstore - Chelmsford
Dear Steve ,
We're happy to hear that you had such a positive experience in our store! We appreciate you mentioning the helpful advice you received and the follow-up on availability and delivery. Thank you for your great feedback!
Kind Regards
Fitness Superstore Chelmsford
My Sales advisor Hugh Kelly at…
My Sales advisor Hugh Kelly at Chelmsford Essex store was extremely helpful in finding me the perfect excercise bike for me. Hugh was friendly and gave me imformation about the different bikes. I wanted value for money and he found me a bike that was just that.
April 18, 2026
Unprompted review
Reply from Fitness Superstore - Chelmsford
Dear Cheryl Plumb,
We're happy to hear that you found the perfect exercise bike! We appreciate your positive feedback regarding our advisor's assistance and friendliness in providing you with valuable information. Thank you for choosing us.
Kind Regards
Fitness Superstore Chelmsford
Our experience was very good
Our experience was very good. Hugh was very knowledgeable about all of the equipment we discussed and ended up ordering. Helped us when we were debating between certain items and also patient with us. Will be returning to order more equipment when we need to.
April 18, 2026
Unprompted review
Reply from Fitness Superstore - Chelmsford
Dear Alex,
We're happy you had a very good experience. It's great to hear that our staff was knowledgeable and patient while assisting with your order. We appreciate your intention to return when you need more equipment!
Kind Regards
Fitness Superstore Chelmsford
Second time purchasing from this store
Second time purchasing from this store
Same great knowledgeable service. Would highly recommend James.
April 19, 2026
Unprompted review
Reply from Fitness Superstore - Chelmsford
Dear Emma Hunt,
We're happy to hear that you had another great experience with us! We appreciate your continued support and are so glad you value our team's knowledge.
Kind Regards
Chelmsford Fitness Superstore
Very helpful staff in shop
Very helpful staff in shop. They kept in touch with me via email & phone while I was still deciding. Delivery was quick, on time with very professional helpful delivery drivers . Glad we paid extra to have the multi gym built on delivery as the man did it brilliantly and we would never have been able to do it !
April 7, 2026
Reply from Fitness Superstore - Chelmsford
Dear Beverley,
We're happy to hear that our staff were so helpful and kept you informed during your decision-making process. We're glad the delivery was quick and professional, and that you found the assembly service worthwhile. Thank you for your positive feedback!
Kind Regards
Chelmsford Fitness Superstore
Bought Sole Treadmill and love it
I stopped by to look for a treadmill and was assisted by Hugh, who did a fantastic job walking us through the different models and their features. His expertise actually led us to choose a treadmill we hadn’t originally considered, and we couldn’t be happier with it! I highly recommend speaking with the team before making a purchase. To top it off, delivery only took a few days. Excellent service all around.
April 3, 2026
Reply from Fitness Superstore - Chelmsford
A Customer,
We're happy to hear that you had a positive experience in our store. We appreciate you mentioning the assistance you received and that you are happy with the treadmill you purchased. We're glad the delivery was prompt and thank you for your recommendation.
Kind Regards
Fitness Superstore Chelmsford
Reply from Fitness Superstore - Chelmsford
Andrea Marchetti,
We're happy to hear that our fitters were friendly and professional. Thank you for your positive feedback; we appreciate it.
Kind Regards
Fitness Superstore Chelmsford
Great in store for experience
Great to see the products in the showroom in the flesh, would have made mistakes ordering on line.
Hugh was very friendly, helpful and knowledgable. Guided us to what we need. We would definitely buy from Hugh again.
10/10 for customers service
10/10 all round service
5***** from us 😀
April 4, 2026
Unprompted review
Reply from Fitness Superstore - Chelmsford
Dear Jo Martin,
We're happy to hear that seeing the products in person helped you! It's great that our staff was friendly, helpful, and knowledgeable, guiding you to the right choices. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Chelmsford
Very easy to deal with
Very easy to deal with, Ryan Daly was very professional and understanding
March 30, 2026
Reply from Fitness Superstore - Chelmsford
Dear Trevor,
We are happy to hear that you had a positive experience. We appreciate your recognition of our team's professionalism and understanding approach. Thank you!
Kind Regards
Fitness Superstore Chelmsford
Cos the man in the shop was 100% help…
Cos the man in the shop was 100% help ful to me kind and understanding with my dyslexia
March 30, 2026
Reply from Fitness Superstore - Chelmsford
Mr Dean Sam,
We're happy to hear that our team member was helpful, kind, and understanding of your dyslexia. We appreciate you taking the time to share your positive experience!
Kind Regards
Fitness Superstore Chelmsford
Very well looked after in the shop and…
Very well looked after in the shop and the delivery team were very efficient and communicated extremely well
March 27, 2026
Reply from Fitness Superstore - Chelmsford
Dear Steve Jones,
We're happy to hear that you were very well looked after in the shop. We appreciate your positive feedback regarding the delivery team's efficiency and communication.
Kind Regards
Fitness Superstore Trust Pilot Team
James took the time to listen
James took the time to listen to my questions. He was very knowledgeable about the products and made the transaction very easy.
March 27, 2026
Unprompted review
Reply from Fitness Superstore - Chelmsford
Dear Terry Howard,
We're happy to hear that the team member listened to your questions and made the transaction easy with their product knowledge. Thanks for your feedback.
Kind Regards
Fitness Superstore Trust Pilot Team
What first rate customer service looks like
We cannot speak highly enough about the expert advice and wonderful customer service we received from James and his team. Knowledgeable, welcoming and super helpful. Many thanks
March 24, 2026
Unprompted review
Reply from Fitness Superstore - Chelmsford
Dear Sarah,
We're happy to hear that you had such a positive experience! We appreciate your positive feedback regarding the customer service you received from the team in Chelmsford.
Kind Regards
Fitness Superstore Chelmsford
Very helpful knowledgeable Good prices…
Very helpful knowledgeable Good prices too James was helping us choose the right equipment for our new home Gym we are currently working on . Looking forward to trying it all out all our new equipment and getting fit and healthy again thank you very much
March 22, 2026
Unprompted review
Reply from Fitness Superstore - Chelmsford
Dear Wendy Purcell,
We're happy to hear that you had such a positive experience! We appreciate your positive feedback regarding the product knowledge and customer service you received from James to help you kit out your new home gym.
Kind Regards
Fitness Superstore Chelmsford
Chelmsford store
We went to the store in Chelmsford and from the very first step into the showroom we were impressed. The equipment was first class and then we met Ryan who provides excellent advice and demonstrations.
He organised everything including the installation.
January 23, 2026
Reply from Fitness Superstore - Chelmsford
Dear Phil,
We're happy to hear that you had such a positive experience! We appreciate you mentioning the excellent service you received and your kind words.
Kind Regards
Fitness Superstore Trustpilot Team
Reply from Fitness Superstore - Chelmsford
Dear Mr John Eady,
We're happy to hear that you had a great experience with our product and delivery! Thank you for your positive feedback; we appreciate it.
Kind Regards
Fitness Superstore Trustpilot Team
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