fitness dk 

Excelent training conditions and facilities.
The personnel is very friendly and helpful.

It is my first time in a fitness centre and I didn't expect much. But fitness dk ist great. I'm really happy with it and just recommend it😀

Fitness dk has a very bad payment policy! Before purchasing a membership make sure you know all the rules. There are many fines almost for everything! Will never go there again.

Behavior of your employees are most impressive advertisement for your company. In my opinion it is better you use the name of somebody or say Mr/Mrs instead of whistle, if you want to call someone !!!
i come to exercise in the Gym not in a corral !

Taastrup, city 2 fitness dk, at 20:00 o'clock

Huge disappointment. Fitness.dk continued to charge the monthly fee even after I notified them about having stopped using their gyms. They require a written notice, meaning one must to go to one of the stores and get a written confirmation of cancellation. Super inconvenient.

I was a customer at FinessWorld a couple of years ago and never had any problems with managing my membership remotely.

The good thing why I train at fitness.dk is that they have sauna/steam bath. But it's so disgusting having the people wearing their underwear in the sauna/steam bath room. If it's because of their culture, then we just have to respect it. But come on... Hygiene-wise. The signs: "NO newspaper in the sauna room and NO shaving in the shower room" are not even respected. Well, if you want to train at fitness.dk, then you just have to live with it.

I am new to Denmark and decided to join a gym. When signing up I was never informed that there was a contract and told I could pay in cash monthly (I have been a member of other gyms on this basis). They took my email address down wrong and when payment was not sent from my bank they passed this over to debt collectors. These people will lie and cheat and refused to provide any information on how I can raise a complaint. I was never provided with a contract nor informed on how to obtain one. I have been left with a huge fine and told by Fitness.DK unless I drop my requests for information they will call the POLICE! This is an awful company that is only interested in scamming customers out of as much money as possible. Stay away. I have told Julie at Fitness.DK I will be making a formal complaint and will take this matter up through the court if I have to. Looking at the reviews it is clear that the company strategy is to screw over customers. All opinions are my own

I have the RAW membership and it gives access to all I need from a gym. it's not too expensive and the gyms standard is OK. The manuals are never sorted in the rack, but other than that it's pretty okay.

Absolute nightmare. Signed up to Fitness.dk via Sweetdeals for a three month trial and received a preliminary membership card. From day one they send full invoices for the membership. Several calls were necessary to make clear that the fee had been paid through Sweetdeal. Next a registration fee was charged. Again that should have been part of the SweetDeal. Eventually the problems were solved.

But no information was every given anywhere on whether or not the membership had to be canceled. When worried whether it was necessary to cancel, the reception confirmed that SweetDeal memberships would run out all by itself.

Of course that is not what happened. At the end if the period Sweetdeal sent:
- A bill for 369 Kr (although our company has a corporate deal with a reduced membership fee which they knew about)
- plus 34 kr for sending the letter rather than using online payment (no option had ever been offered for online payments)
- A "reminder fee" of 100 kr for late payments (which was weird since nobody ever mentioned automatic renewal in the first place; any honest company makes the first reminder free assuming an honest mistake by a valued customer. Not so Fitness.dk)

Annoyed the center was contacted. At the fitness place they could not help. It was necessary to call a number that is open only 9-14 every day. At first the line just gave the message "Call back later." Finally it allowed to wait. "You are number 10 in the line." 45 Minutes later a person that was extremely rude and unfriendly. "You should have read the contract online." That was all we every heard. In the end they charged 850kr after the Sweetdeal had supposedly ended. And even expected gratitude because they waived a further 200 fee for being late.

DONT'T SIGN UP HERE!

Fin service. God instruktører.

Fitness DK is best, I have tried others too. But no one provides service like them.

Fitness DK has worst customer service ever seen.

The personnel hides information regarding extra costs while special offers, so after the can send you a bigger bill that apparently you should pay otherwise you get a fine on that bill that you never agreed or even knew about it!

The personnel in the counter does not tell you the right information of costs compared to the website so its a big lack of coordination.Plus when you try to get some justice they completly ignore your complain and there is not will at all to solve it.

My complain:
I would like to put a complain and follow it beacuse I feel mistreated with wrong information and I still expect 343 kr back.

1. When I signed up in Adelgade's counter the 2015.02.15 the girl Sophia Hammer did not explain the conditions or mentioned anything regarding special steps to follow for the 0kr offer to be applicable. We agreed the starting date was the 15th of may of 2015. My husband as a witness too. Meaning that the 299kr was the payment from the 15th of May to the 15th of June.

If I knew I would not have the 0 kr openning offer at that time to open the membership, it would not make sense for me to be so interested in opening it at february ! I could perfectly had wait until May or even June as I already knew in february I would be out of Denmark due to work.

If different conditions are online then you are hiding conditions to the customer on the counter, not saying the right information! because she did not even refer to them.

When I received the bill and try to get info in the counter the only advice was : " pay it as is better or you will get a fine on the bill" This is even worst...

2. I paid in the counter the montly fee for the month of June on the 26th of May as the counter guy says the month ahead has to be paid before the 30th of the current month. And then I get again bill of 338kr. Apparently Issued the 19.05.2015.

Why for?
This means you are already producing bills before the due date?
Which is exactly the due date for the month payment?

My complain again is that the system and the personnel is not actually working with the same information, affecting the customer.


Fitness center completly ignored my complain, I was expecting my money back as is unfair for me to pay something that never knew about cause they never informed, but apparently when is regarding money that can even send you contracts that you "have signed" . (I never signed anything that day) so what they do is use your old electronical signature and place it in new contracts!!!

340 kr is probably low fee to complain but is the fact of making people pay bills that they never agreed and when you received different information I think is a complete manipulation to the customer.



I was not really expecting any answer from your side. My only desire is to express my experience with Fitness DK and the lack of empathy that you showed even by the "dialog" per emails as the main content was completly ignored, anyways, this was my experience. No further questions as I already what to expect.

Kind Regards

Fitness DK hires thieves as employees Gitte,Morten Landal, Anna…who offer low standard service for premium services. As a client, you have to accept *** and not open your mouth, otherwise you will be given the silent treatments, your emails ignored and phones hanged up on you. Utterly disgusting! I will make it my personal mission to ensure everyone interested to join Fitness DK, join another gym.

And Gitte from membership service, I did not find the money I pay your company to pay for your salary, laying around for you to offer me ***. If you hate your job, I have one for you. One where you don’t lie to clients, hang up the phone on them, backbite them to your colleagues or where you don’t offer disgusting service and then expect them to accept it. By the way, this is called "Customer Service" because I think no one taught you what that means!

Facilities are ok but the way they treat paying customers is beyond shocking. "Personal" in personal training refers to the trainers not the customer, meaning it is about the trainer not YOU the client! The personal training done here is in fact modern day, in your face robbery. Think several times before you make the awful decision of spending your hard-earned money and valuable time in this place or this chain in general. Disgusting customer service! Membership service are not any better. You would think they 're the paying party that needs care and attention and you are to be there for them and not the other way around. Utterly disgusting! You should be ashamed of yourselves, fitness dk!
And please do not say we can not see you have been in "dialogue" with us because I so have and your incredibly customer-focused Gite has been blatanly ignoring my points and refusing to address the problems raised. So I am reporting to consumer rights organisations!

Tried self service, going physically to a gym's reception and sending e-mail. Nothing is answered. The problem, is I want to be their paying customer :)

Phone numbers don't answer and nowadays they don't even list them. Customer service replies to newer messages, but not older ones and therefore misunderstands..

Still, best service of the Danish gyms.

Rent og pænt, gratis kaffe og te.

- The showers are bad, to hard and cold and short period of time.
- There are missing some key machines to be able to do basic workout.
- I personally think it is very annoying to log in every time that i go to the gym.
- Why don´t you just make people bring locks to the gym instead of having to carry a key and loosing there cards in the door.


Overall there are many factors that are outstanding and good benefit to the people that workout at Fitness DK. You can always do better ;)

Is there a way that we could arrange a meeting were i could discuss a business opportunity with you. I have a great idea.

I am training usually in Skibhusvej or Rosengardcentret in Odense and I like it very much, but I wanted to let you know, that Marlene should give more zumba lessons in Odense, because she is the best zumba coach in Odense. The others are not so good and their design of their classes is not so interesting and physical.

Thanks