Great facilities but unethical business practices. The equipment and location are great. After taking my son as a guest, they texted him an offer to join and waive the $50 membership fee. They did not... See more
Company replied
Fitness World
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See what reviewers are saying
Very lucky of FW has a very good manager in this center. He and another male staff almost is the only one do the great job. others staff is focusing on chatting with friends around during their dut... See more
Company replied
Pretty decent, though annoyingly there's only one fixed bar and a few racks for squats or deadlifts. They recently increased the machine count, which was great, but it's a small locale and we lost mos... See more
Company replied
I use Dalgas for both personal training as well as just working out, I love coming there, it's very clean, nice people/atmosphere working there and when I go during the day mostly it's not crowded. Wo... See more
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Company details
Written by the company
Contact info
Torveporten 2, 2500, Valby, Denmark
- fitnessworld-medlemsservice@dk.fitnessworld.com
- www.fitnessworld.com
Good training teatchers
November 22, 2022
Reply from Fitness World
Hi Maryna,
How wonderful to read that you are happy with our instructors. It is the whole purpose of our classes that it should be motivating and fun for our members, so great that you are satisfied 😊
Have a great day.
Best regards,
Liv / Fitness World
Very very loud music
I attend the gym at Tagensvej because it is the closets to my house and cheap, but I don’t know if I can keep convincing myself that it’s okay despite these factors.
The music is extremely loud, and that is the main problem. Even with noise cancelling headphones on it is impossible to listen to a podcast or my own music. I very very rarely see anyone without headphones on. Is the intention to break through the sounds of people’s headphones? I don’t get it. Listening to the news or a podcast is such an integral part of exercising for me, and for many others, why would fitnessworld make that impossible for its users?
Other grievances:
There are a number of machines that is broken, and has been broken for months, one has been broken for over a year. They put signs on some of the broken machines, but that does not seem to indicate upcoming reparations.
They seem to make a new effort to clean, which of course is appreciated, but the young man cleaning today was cleaning around me for 20 minutes in absolute slow motion, almost bumping into me. The gym is pretty much empty in the middle of the day (which is why I go), why did he have to clean at my exact spot? A very strange and awkward experience, but maybe he was just new in the gym.
Regardless, everything would be okay if you could just turn down the music. Please.
November 28, 2022
Unprompted review
Reply from Fitness World
Hi,
I am sorry that you experience loud music in the centre. The music is there to help create motivation and joy during the training, but it is of course not optimal that it is so loud that you cannot even hear your own music on the phone.
Each center is responsible for the sound level itself, so you are very welcome to contact the staff and ask if they want to turn down the music a bit.
I will, of course, also forward your inquiry to the person in charge of the center so that they can become aware of the sound level.
We take great care that all our centers are sharp and that the equipment and machines are ready for all our members. However, it may happen that something breaks or does not work as it should, but here our technicians will be called as soon as possible.
In some cases, we need to have spare parts home to be able to repair the individual machine, and unfortunately there may be some waiting time here. However, we always work to get it home as quickly as possible.
The staff prioritizes the cleaning highly and make sure that the center appears as clean as possible. I'm sorry to read that you had an awkward and strange experience with the staff while he was cleaning.
We appreciate your feedback as we are always looking to improve our centers. I have sent all your feedback to the person responsble for the Tagensvej center.
Have a great day.
Best Regards,
Liv / Fitness World
excellent training facility
excellent training facility, great ad helpful organisation
November 27, 2022
Reply from Fitness World
Hi Stephanie,
Thanks for your review!
How great it is to hear that the center helps to give you a lot of good energy and motivation for a lot of workouts in our center 💪😊
Have a great sunday!
Kind Regards
Josefine / Fitness World
I want to give it a 0
I want to give it a 0 - this place has been charging me for 3 months after cancelling, requesting to cancel on numerous occasions as I can't attend due to being overseas and now again - BEGGING to cancel this and stop taking payments form my VISA. I will be blocking this payment informing others of my experience here. Just awful, and the staff is lazy and annoying.
November 25, 2022
Unprompted review
Reply from Fitness World
Hi DJ,
I am sorry to read that you had a bad experience.
When you cancel your membership, there is a cancellation period of the current month + one month. This means that if you terminate e.g. here in November, then you have to pay up to and including 31 December - and of course you can train until then.
This is part of our membership conditions, which all members accept upon registration, either via physical signature or electronic consent, depending on whether you register at the center or via the website.
I would like to look into your case further, so please send me an email at trustpilot@dk.fitnessworld.com
Have a good weekend.
The best greetings,
Josefine / Fitness World.
Absolute worst company with no values…
Absolute worst company with no values and care for customers. I have been paying for more than 1 year without using the service. I finally decided to stop the subscription, they kept charging me anyway for following months, when I noticed and reached out, they said they can't help me. THINK TWICE BEFORE YOU GIVE THEM YOUR CREDIT CARD INFO.
EDIT: Same person from Fitnessworld who refused to help me, answered this review. NOTHING was solved here.
November 17, 2022
Unprompted review
Reply from Fitness World
Hi Andis
I'm really sorry to read that you've had a bad experience with us, and with our member service as well. Of course, that's now what we want, as we always strive to deliver the best product we can, alongside the best service for our members.
The membership is active from the day of sign-up, and it'll continue to be until it's terminated. We have no way of terminating the membership automatically in case it's not used after a specific amount of time, it has to be terminated manually by the owner of the membership. When done so, you'll always receive written confirmation of the termination in a receipt to your email. If it's terminated at the gym, you'll receive a paper receipt as well.
I'd love to have a look at your case, so please do contact me at trustpilot@dk.fitnessworld.com
Have a great day.
All the best,
Frederikke / Fitness World
Best customer service
November 15, 2022
Reply from Fitness World
Hi Prince
That's awesome to hear! I'm really glad you had a nice experience 😊 We really try to take care of our members the best way possible, so it's always nice to hear that you had a great experience! 😊
Have a wonderful day
All the best,
Lucas / Fitness World
Money grabber
I'm done with Fitness world which forces me to pay current month +1 when terminating the contract. This is unecessary and should be illegal.
Switching to SATS solely because of this deceptive and money-grabbing practise.
November 1, 2022
Unprompted review
Reply from Fitness World
Hi Oliver,
I am sorry read your review and that you are not happy with our noticeperiod. The termination date is set outfrom the end of the given month plus one month.
This is stated in our member terms and conditions, which all members sign upon registration.
Have a great day.
Best regards,
Liv / Fitness World
Reply from Fitness World
Hi Suraj,
Thank you so much for the four stars 😍
How wonderful that you have good experiences in our centre, we are very happy about that.
Have an amazing day.
Best regards,
Liv / Fitness World
They say you the monthly price is 200…
They say you the monthly price is 200 kr but after one month you start paying 400 per month, and when you cancel you still have to pay one more month and you have no other choice...... greedy behaviour, the service is not worth the price
October 31, 2022
Unprompted review
Reply from Fitness World
Hi Vasyl,
I am sorry to hear that you have had a bad experience with our service.
The termination date is set outfrom the end of the given month plus one month, in accordance with our member terms and conditions.
I would very much like to take a closer look at your case. You are therefore welcome to write an email to trustpilot@dk.fitnessworld.com
Have a nice day.
Kind Regards,
Liv / Fitness World
Best support 💜⭐⭐⭐⭐⭐
ABSOLUTELY THE BEST SERVICE!! ⭐⭐⭐⭐⭐
I made a mistake with my billing system, and their support went out of their way to help me correct it.
Fantastic service, thank you so much Live. 💜
October 26, 2022
Unprompted review
Reply from Fitness World
Hi Tuuve,
I am glad to hear that you have been happy with our support.
When you cancel your membership, you always receive a confirmation. If a bill needs to be paid, we always send out a reminder about it before you receives a fee.
I would very much like to take a closer look at your case if you send me an email at trustpilot@dk.fitnessworld.com.
Have a great day.
Best regards,
Liv / Fitness World
Fantastisk support!
October 25, 2022
Unprompted review
Reply from Fitness World
Hej Philip,
Hvor er jeg glad for at læse, at du har oplevet en fantastisk support hos os - personalet og Medlemsservice gør også deres ypperste for at hjælpe vores medlemmer på bedstevis 😊
Ha' en rigtig dejlig dag.
De bedste hilsner,
Liv / Fitness World
I have a great time
I have a great time, it's a super-equipped and clean gym. the only flaw is that in the evening they should change the garbage because it really stinks
October 25, 2022
Reply from Fitness World
Hi Clara,
Thank you very much for your review.
The bins are disposed of every evening at least, and sometimes multiple times a day depending on whether or not it's needed.
I am sorry to read that this is not the case in your center. You can send me an email on trustpilot@dk.fitnessworld.com and we will take a look at it and contact the center 😊
Have an amazing day.
Best regards,
Liv / Fitness World
Great place :D
Super nice place :D but they need to change some machines because they are old. Other than that, the atmosphere is great!
October 23, 2022
Reply from Fitness World
Hi,
Thank you for your review 😊
How great it is to hear that you have a lot of good experiences and training with us!
We want all our centers to live up to the expectations so that you can have the best possible experience. I am therefore sorry to hear about the lack of new equipment. I have made sure to pass on your inquiry and feedback to the person responsible for that matter.
Have a nice day.
Bedst regards,
Josefine / Fitness World
Dear fitness world,
Dear fitness world,
I am so positive about everything.
Until now everything is good enough.
Thanks
Parisa
October 18, 2022
Reply from Fitness World
Hi Parisa
I'm really happy that you enjoy our gym! It's a pleasure to have you 😊
Have an awesome day!
All the best,
Lucas / Fitness World
Nice and very much affoardable
October 16, 2022
Reply from Fitness World
Hi Manpreet
I'm excited that you're happy to be training with us! 😊 We're doing our best to determine the prices in a way that as many members as possible have the opportunity to join, so I'm extremely glad to hear that you're happy with it 😊
Have a great day
All the best,
Lucas / Fitness World
Beskidt center på Lergravsvej
Beskidt center på Lergravsvej. Beskidt center på Lyongade og beskidt center på Englandsvej. Ikke et ordentligt center at finde på Amager.
October 12, 2022
Unprompted review
Reply from Fitness World
Hej Pernille
Jeg er meget ærgerlig over at din oplevelse af centeret på Lergravsvej ikke lever op til forventningerne. Centeret skal selvfølgelig fremstå så rent og pænt som muligt, så det også bliver et rart sted at træne. Derfor arbejder centerpersonalet rigtig hårdt på at rydde op og gøre rent - men jeg er meget glad for din feedback, som jeg selvfølgelig tager med videre. Så kan vi få ekstra mere opmærksomhed på netop dette punkt.
Kan du have en rigtig god dag
De bedste hilsner,
Lucas / Fitness World
More english
I’vs had a great experience in the gym. But all the services linked to the gym (the apps, training programs, the emails, the videos) are only available in Danish. Therefore, I think I won’t be staying long term or not with the same plan because I don’t have access to a lot of things
October 8, 2022
Reply from Fitness World
Hi Mathilde
I'm really happy that you've had a nice experience training with us and using our gyms. I understand what you're saying about the missing translations, and I'm grateful for your feedback. I'll pass it on 😊
Have a great day! 😊
All the best,
Lucas / Fitness World
Terrible service, untrained staff
I start in April 2022, at Fitness world Valby. I recently moved to Denmark, I had some doubts about how the classes and the application worked because of the Danish language, at the reception the people who work there are zero trained in customer service, they could not even explain to me how the system worked, they are only there like robots. Request a regular membership with no extras. The second month they charged me $1,178 kr, and next month $783 koronas, I made a claim on the service via phone, many emails and they told me that it had been a mistake but that they had already made the charge and the invoice etc, then I went to reception and they could not solve anything for me. I later received another charge of $483. Until I had to talk to my bank to cancel my card with Fitnessworld because they were only making charges, I also went to cancel my membership at reception in the most prudent way and the guys who attended me told me that my membership was already canceled and still I had to pay for the following month there, so as not to make a drama I paid all the rest that I had. (when it wasn't my fault no longer corresponded to all the unfair charges that fitness world had made to my card) I paid to cancel it... and i asked more than three times if they had really canceled my membership because I no longer wanted to know anything about that gym and they asnwer me very sure, confirming that it was already canceled in the system. After all charges on my card over $2,000 kr and having canceled my membership in June I get another email where I had to pay $229 kr. more because I had run the following month, with a lot of anger I went to fitness world and a new girl at reception apologized to me and told me that her colleague who had attended me to cancel the membership had not really canceled the membership and that is why a extra charge. I spoke to the service and they told me that I had to pay 229 again and that they couldn't do anything to eliminate it due to an error by their own workers. It is incredible how poorly trained the workers are and they do not give you any information, and all the errors of their system as a company making charges. I never wanted to go back. And I have evidence, all the charges, emails from the Fitness world operators, etc where they refused to solve at all.
June 7, 2022
Unprompted review
Reply from Fitness World
Hi Fernanda,
I am sorry to hear that you were not satisfied with the service in your center. We always want to provide the best service to our members and I am very sorry if this has not been the case for you.
I would like to take look at your case. Please send an email to trustpilot@dk.fitnessworld.com, and I will look into it.
Have a nice day.
Best regards,
Liv / Fitness World
Reply from Fitness World
Hi Andreas,
Thanks for your nice review,
We are so happy to hear that your center, facilities and the staff are there to give you the best time in our center. It is incredibly important to us that the centers live up to all expectations so that you get some good training and experiences with us. 😊💪
Have a nice day
Kind regards
Josephine / Fitness World
I bought a subscription to this gym for…
I bought a subscription to this gym for a month and after a few months I receive a fine for non-payment of the gym, as it turned out, they made me a membership about which they didn’t tell me anything, and for the next three months you will definitely pay even if you don’t go there to train
September 30, 2022
Unprompted review
Reply from Fitness World
Hi.
I'm sad too read about your negative experience.
When buy a subscription, you sign up to pay for the membership each month. If you don't want the membership anymore, you need to terminate it. These are the terms you sign off on, when creating the membership.
In case you don't pay for the membership on time, you'll receive reminders to do so. If you still don't pay, collections fees will be added to the overall debt.
When terminating the membership, the termination period is the current month + the following, meaning that terminating in September will end the membership on October 31st, and thus you'll still have to pay for October, while of course retaining access to the gyms until the termination date.
You're always welcome to contact Member Service in case you need help understanding your invoices or the terms of membership. You can contact me as well here: trustpilot@dk.fitnessworld.com. I'd love to take a look at your case.
Have a great day
All the best,
Lucas / Fitness World
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