Fleecedogharnesses 

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Rated 1 out of 5 stars

I paid for a harness last month. It hasn't been delivered and I can't get through to the company via email or telephone. The website still appears to be active and taking orders but I don't think my p... See more

Rated 1 out of 5 stars

I needed clarification on sizing of harnesses, intending to buy 3 or 4 different colours. After leaving a total of 3 messages on both phone numbers and sending two emails over 8 days I have not had a... See more

Rated 5 out of 5 stars

Joanne was brilliant over the phone helping me measure for my elderly Labrador who has lots of fatty lumps in his chest area, and then again for my younger Rottie. Both harnesses look extremely c... See more

Company replied

Rated 5 out of 5 stars

We are delighted with Derek’s new eDog fleece harness! It fits like a glove, and while it is soft and well padded, it is certainly robust, with good strong rings. The Y design is perfect and all... See more

Company replied

Company details

  1. Pet Store

Information provided by various external sources

High quality eDog fleece dog harnesses and Splashy Dog harnesses made for any breed, extreme comfort and perfect fit from long established manufacturer in Cumbria. eDog - excellent dog products for every dog


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All reviews

(168)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10 month old whippet

Perfect fit harness for 10 month old whippet
The quality is excellent and arrived much quicker than expected

June 7, 2021
Unprompted review
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Reply from Fleecedogharnesses

Hello Julie, many thank yous for you leaving us feedback, glad you and your dog are happy with your perfect fit eDog fleece harness. Best Regards Joanne

Rated 5 out of 5 stars

Beautiful, Well-fitting Harnesses

Rebel and Amelie's second fleece harnesses made by Joanne. They fit beautifully and look great.

June 2, 2021
Unprompted review
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Reply from Fleecedogharnesses

Hello Sarah, many thanks for your feedback, I shall pass onto my Manufacturing Manager who made your harnesses - goodness I can't sew !! Thank you

Rated 5 out of 5 stars

Joanne consistently provides good…

Joanne consistently provides good quality, well made harnesses & with fantastic service. I have both splashy and fleece harnesses for my golden retrievers & plan to buy more!

May 19, 2021
Unprompted review
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Reply from Fleecedogharnesses

Hello many thanks for reviewing us, we make a great deal of dog harnesses, mainly the Splashy Dog water resistant harness, as this breed love to swim !! So glad you and dogs are happy, I know you are a regular customer to say the least !!

Rated 5 out of 5 stars

A great company to do business with

As a business customer we deal with many suppliers and Fleecedogharnesses are right up there with the best.

Joanne and the staff are not only friendly and helpful, but also top experts when it comes to harnesses.

Customers love their products, which are extremely well made and superb quality.

We look forward to a long and successful relationship with this great company.

May 19, 2021
Unprompted review
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Reply from Fleecedogharnesses

Hello Colin at Totally Greyhounds - many thanks for taking time to give us feedback. We love working with your company and are sure we can always have a good relationship, providing the best for your Greyhound customers and all other breeds. Best Regards Joanne

Rated 5 out of 5 stars

good quality

Harness is good quality and fits him so much better than off the shelf harnesses.
Thank you

May 7, 2021
Unprompted review
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Reply from Fleecedogharnesses

Hello Sharon, so glad you and your dog are pleased. Many thanks for taking the time to review.
Best Regards
Joanne

Rated 5 out of 5 stars

Couldn’t find a harness that would fit…

Couldn’t find a harness that would fit our yorkipoo and be light and comfortable to wear. Found ‘fleece dog harnesses’. Our yorkipoo now has a lovely made to measure fleece harness, that fits lovely with room for adjustment if needed. It’s light, feels lovely and soft and is very well made. Thank you 😊
He looks very handsome in it too 🐶🐾

April 20, 2021
Unprompted review
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Reply from Fleecedogharnesses

Hi glad you and your Yorkipoo are very happy with your eDog fleece harness. Thank you so much for kind comments and for taking the time to review us

Rated 5 out of 5 stars

Each of my 4 dogs has 2 harnesses from…

Each of my 4 dogs has 2 harnesses from Fleece Dog Harnesses.

We are constantly complimented on them and absolutely love their quality and feel.

I recommend fleece dog harnesses for anyone wanting a perfect fit, long lasting harness

March 29, 2021
Unprompted review
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Reply from Fleecedogharnesses

Hello Many thank yous for coming back to us for your lovely Goldies - thanks so too for valuable feedback which is much appreciated and will be shared with our small, but v dedicated team. Best Regards Joanne

Rated 1 out of 5 stars

DO NOT USE- AWFUL CUSTOMER SERVICE

DO NOT USE- AWFUL CUSTOMER SERVICE

Rung up to advise product was faulty and not suitable (fit for purpose). Advised tough nothing they can do. Sent an email, reply was ‘spoke to you this morning about this’, tried sending photos and statement from dog trainer, emails have blocked!!!! I have no idea how that happened, you have my phone number why not contact me? I’m still waiting a reply about the items, they are faulty and also you did say I could exchange at an extra cost of £17 plus postage. My query is due to the items being faulty??? If I could put a photo on here I would!

I told you on the phone call on Saturday (when I received the items) the harness is gaping at the front and it was too bulky and my dog is unable to walk when it’s on her. I advised you in an email yesterday (no photos attached at this point so you must have received this email) that the lead clip wasn’t closing correctly and that the double ended lead wasn’t long enough and wasn’t fit for purpose. I asked a dog trainer yesterday what she thought and was shocked about the quality of the products and the faults. I’ve been polite and courteous to you (the same can not be said about your tone and attitude). You say that my emails were blocked due to pornographic images, I find this very difficult to understand and apologise if this is the case, I have not sent these to you and I have forwarded them onto a fraud team to look at. It’s deeply upsetting to read your comment about it and that you feel you have had to put this information on here and not have the decency to advise me personally, you have my mobile number and email address. That’s all I’ve done is ring you up to advise you I’m not happy with the harness and lead and advise you the faults on the items. I have requested an exchange or refund, bearing in mind, I advised you on the day I received the items and yesterday 2 days after also (within 14 days of receiving). I have no other way of contacting you now. I am unable to return the items as you website states not to send them to the address on the website as they may need to be sent back to the manufacturer and the advice is to email you, which I did but now I’m blocked! I seem to have been blocked on Facebook also but I suppose that’s my fault too. Please advise me how I proceed, the items are faulty and I’m in my right either have an exchange or possible a refund?

Ps my name is Sarah not Sue

29/03/21- Can you please tell me how I can start a complaint then. I spoke to trading standards today...they advised me to email you a letter which they helped me comply (so yes I did email you on the advice from trading standards). That’s all I want is a refund as the good you supplied are faulty and not fit for purpose. As a customer I have rights? Why are you going to report me? YOU accused me of sending indecent photos and videos to your email account. I’m trying to get to the bottom of this, I’ve asked my internet and email provider to look into the issues you raised and have forwarded all the information to them, they have referred my case to specialist team and I’m waiting for a reply. I apologised as I did not send these emails and my sent emails prove this, so this is out of my hands but I’m following it up. Just to clarify I haven’t been BANNED from Facebook, I’m unable to contact you via Facebook as you have blocked me from your page. Facebook confirmed that only the business can do this, nothing to do with me or them. You state that since Friday lunchtime I’ve been emailing you, just to clarify, I was working on Friday 26th Match, and did not get home until 4.30pm. I did email you on Friday at 18.49, with my concern and thought I would send you a photo so we could discuss it when I rung you on the Saturday

Back to the reason all this is still ongoing...the goods you provided (ordered on 17th March and delivered on 26th March) are faulty...how to we resolve this? I rung you, I wasn’t happy so then I emailed you to follow it up. And here we are? I’m unable to contact you by email/Facebook or the address on your website.

March 28, 2021
Unprompted review
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Reply from Fleecedogharnesses

Hello

Since Fri lunchtime 26/3 and Sun 28/3 midday we have received over 22 emails with photo/video uploads to our business email from your email address. You self-banned your email address over this weekend therefore when trying to send numerous emails to our server, including numerous multi-media (pics and videos) attachments. Some of these attachments were detected as pornography. Our company has zero tolerance of behaviour like this, and has strong spam filters in place to deal with these issues and auto bans people who send them, like yourself. An apology from you unfortunately can never be enough.

Your ban from Facebook is between you and FB, however there must be a valid reason.

You have again today attempted to send us emails, despite your email address being now banned from our business platform.

Any further attempts from you to email/phone us will be reported to the appropriate authorities.

I spoke to you on Saturday am re your order which was supplied to you exactly as per your order, of which you were sent a copy of 2 weeks before dispatch. I am absolutely shocked to the core about your behaviour.... we have never, ever experienced anything like this.
Joanne Spurr eDog Products


Rated 5 out of 5 stars

Best dog harness I’ve ever purchased

Joanne was lovely, my phoebe had to get a custom sized harness as we wanted her name on it and phoebe is a custom size and joanne called us within a day of ordering and talked us through how to measure our phoebe and it came exactly when she said it would it is beautiful phoebe has had issues with irritation from other harnesses and I’ve bought so many
But this one is truly amazing quality and it’s beautiful!! Will definitely be ordering more and recommending to everyone ! Thank you Joanne

February 1, 2021
Unprompted review
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Reply from Fleecedogharnesses

Hello Nadine Apologies for delay in thanking you kindly for your Trustpilot review for our company and small team. I am so pleased Phoebe is now comfy in the harness we made for her, well done you on measuring because that's why we talk you through it to get a perfect fit. Best Regards Joanne

Rated 5 out of 5 stars

Perfect harnesses!

I brought 2 custom sized harnesses for our 2 year old lab - a fleece harness and a splashy dog harness. We’d had a terrible experience with another brand that had rubbed behind his front legs. Joanne was amazing - explained how to measure him correctly and waited very patiently while I measured a very wriggly Labrador. Harnesses are absolutely perfect and fit beautifully even though he’s very deep chested. No rubbing at all and he’s super happy in them!

January 24, 2021
Unprompted review
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Reply from Fleecedogharnesses

Thanks so very much for your review, so pleased you like both for your Lab.Apologies for delay in response. Best Regards Joanne

Rated 5 out of 5 stars

Comfy harness fits well

Just received 2nd harness a splash one for winter quick delivery ,fits well owner and dog pleased

January 15, 2021
Unprompted review
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Reply from Fleecedogharnesses

Hello Julie Big apologies for delay in response, we have been mega busy. So happy you and our dog like your Splashy Dog water resistant dog harness. Many thanks for taking time to leave feedback. Best Regards Joanne

Rated 5 out of 5 stars

Extremely helpful, excellent service

Extremely helpful, excellent service. I emailed before Christmas as I was wanting to purchase a puppy harness ready for when my little one could go out. I wanted to leave it as late as possible to avoid growth spurts but also to check christmas and new year opening/manufacturing times. I had a really helpful email from Joanne who said if I ordered between Christmas and New year they would have the harness made and ready for 1st week in Jan for first walk. I also received a reminder email of the Christmas hours.
I phoned to order between Christmas and New year, Joanne was very helpful with measurement advice. My harness arrived 8th Jan, exactly the day we were able to have first walk. It fits perfectly, plenty of growing room and very well made. He's very comfortable and happy wearing his new harness.
Thank you.

January 13, 2021
Unprompted review
Fleecedogharnesses logo

Reply from Fleecedogharnesses

Apologies for late response Louise. So glad you and dog are happy. Will pass all onto our sewing team and indeed customer service. We always aim to do the very best for our customers. Best Regards Joanne

Rated 5 out of 5 stars

Lovely product

Lovely product, very helpful and excellent service

December 29, 2020
Unprompted review
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Reply from Fleecedogharnesses

Thanks so for letting us and others know. Very Kind Regards Joanne

Rated 5 out of 5 stars

Great customer service

Great customer service - Joanne was friendly and helpful when I placed my order over the phone. The harness is well made and fits our dog perfectly. It seems much more comfortable for him than previous harnesses. Best of all it has the front loop which really helps with our Springer's built-in pulling on the lead!

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Great quality.fast delivery

I am really impressed with this company. I didn't receive a confirmation of and when I wrote to them they replied very quickly. To my surprise then I received the harness the very next day AND they had put two rings on the harness as I hoped they would. The harness is fab. Well made and finished off beautifully. Many many thanks. Jeny Haines

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

A proud splashy dog !

my rehomed collie just loves his new splashy dog harness.I purchased a made to measure fleece harness for him from you a few years ago & people were always asking me where I had got it from. The new one however is even better & he insists on wearing it everyday & (unusually for him !) waits quietly to have it put on. He walks quite majestically when on his matching lead ...for most of the time anyway! It is easy to wash & is quick drying. Just as well, as he rolled in badger poo the other day & it had to be soaked in diluted tomato sauce before being washed! It came through with flying colours! This firm supplies great products

November 23, 2020
Unprompted review
Rated 5 out of 5 stars

I am now the very proud owner of another E-DOG Quality garment.

I am now the very proud owner of another of Joanne Spurr's bespoke creations...Yippee! Having purchased 2 harnesses and leads within the past 2 years I opted to go for a third with a dog coat plus an illuminated dog collar Halo....The very warm and friendly and skilled professional Joanne once again ensured that this latest estimating and measuring for a British racing green outdoor coat for my much loved Clumber Spaniel delivered to perfection in a fortnight. The quality of material used complete with breathable lining and secure fasteners makes this coat a real head turner on walks and many '' where did you get that coat from'' remarks and requests. Dog owners '' know'' a quail product when they see one and at such an affordable price too. The illuminated Halo collar is another revelation and I agree with Joanne '' it is quite unlike a number of the run of the mill pretenders whether cheap or expensive '' well designed in concept and looks and has been tested recently in a large downpour and survived with no issues. Bravo E-Dog Harnesses another hugely satisfied customer and dog! My thanks to the machine team too ......God Bless You all

November 13, 2020
Unprompted review

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