The flight centre staff are very friendly and committed to helping you plan your trip . I would highly recommend them as a company . I’ve used them on several occasions now . Nicola Pells was great... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The flight centre staff are very friendly and committed to helping you plan your trip . I would highly recommend them as a company . I’ve used them on several occasions now . Nicola Pells was great... See more
Company replied
Chloe was SO helpful on making a reasonably difficult booking to Orkney and then having to change the date having made the original!!! She is a star and THANK you Chloe. David and Susan
Company replied
Excellent service from Chloe again . She listened to my requirements and found the best long haul flights for me.She is very knowledgeable and patient, and answered all my queries. Thank you
Company replied
Ben has been my contact for Europe and Jamaica flights over a number of years. He has seen me through my mistakes (wrong dates supplied) and rescued me in the friendliest and least expensive way possi... See more
Company replied
Written by the company

East Street 46-47, BN1 1HN, Brighton and Hove, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emily at the flight centre was super informative and helpful. Thanks to her dedication and working within my budget she saved me £1000!
Nothing was too much trouble for Emily
I’ll definitely be booking with her again!

Reply from Flight Centre UK - Flight Centre Brighton
This was one of the easiest and best booking experiences I’ve ever had and I just can’t rate Mark highly enough. I wanted flexibility with my flight and it became a little complex. Mark has so much knowledge that he knew exactly what I needed and made the experience fun and enjoyable. I will definitely use this company again.

Reply from Flight Centre UK - Flight Centre Brighton

Reply from Flight Centre UK - Flight Centre Brighton
I normally book flights myself online and thought that I knew how to find cheap good deals, but I was nowhere near what Ben found. His calm confidence and years of expertise found me the perfect flight with a short layover, good airline and amazing price. The flight is a one way ticket to Australia which is a big deal, but booking through Ben has made it stress free and stopped any anxiety. Couldn’t recommend more I have told all my friends!

Reply from Flight Centre UK - Flight Centre Brighton
The personal touch. Speaking to Nicola Pells who was so helpful and knowledgeable took me through my options. Knowing that my journey to and from Melbourne will be smooth thanks to her. Many thanks.
Penny Ashton

Reply from Flight Centre UK - Flight Centre Brighton
I was lucky to be greeted by Ryan Mc Donald (Brighton) who was SO knowledgeable, and had so many extra bits of information that made booking my flight very painless.
Chloe was super responsive and took on all our mind-bending info and requirements and turned what could have been a real headache for us to figure out into a doddle - and all for much better price than expected! Thank you!

Reply from Flight Centre UK - Flight Centre Brighton
We went to the Brighton store and saw Matt. Service was excellent. He found a good deal for our flights to Australia. Talked us through lots of options and listened to what we wanted. Would thoroughly recommend.

Reply from Flight Centre UK - Flight Centre Brighton
Thankyou Flight Centre,Brighton. Once you enter the shop and begin discussing your requirements it soon becomes clear that the staff are warm,friendly and extremely knowledgeable. You are guided through all the details and each process until you are satisfied that the remit has been met.
Someone will always help to cover the complete travel experience, making it a pleasure to say " my holiday began here"

Reply from Flight Centre UK - Flight Centre Brighton
Mark Lawrence helped me book my International flight. He was patient and diligent in ensuring I had the right flight within my specifications and there was ample time during transits to minimise the risk of missing connecting flights. He emailed me after the trip to see if the flight went smoothly and seeking feedback on how he could improve his service for the future. Overall, excellent service and I would recommend Flight Centre to anyone.
Always very friendly, professional and efficient. We have been booking with Rachel for some years now and it has always been trouble free and within a couple of days all booked and completed. Rachel has always found us good deals. As two retirees she has been our help and taken all the stress out of the whole procedure.
We will continue to use her, for as long as we are now able to travel.
She is a real asset to the company.
Thank you Rachel
Andrea & Denise.
Mark was excellent, very efficient and sorted our holiday out to SA with a good price. Always called back ASAP when I had queries.
We have just planned our Round The World trip for next year with Mark Lawerence. He made us feel very welcome and at ease from the start. He basically has sorted everything out for us and kept us in the loop.
We would highly recommend the Flight Centre team as of being totally novices of where to start. We really look forward to our trip next year and should we want to add anything onto our itinerary they are there to assist.
Ryan McDonald made getting flight bookings really simple and easy (international and internal) for myself and my husband and then later when we joined by my sister in law. He's friendly, professional and efficient, even when we changed our minds on travel dates! The team were also excellent when we got stuck in Cairns due to a cyclone. Highly recommended for great service and a decent price too.
As someone nearly 75, I deeply value the personalised help and patience shown by Flight Centre UK-Flight Centre Brighton. Especially this time, the agent, Nicola Pells.
Both my partner and I have received exceptional support, and that kind of service is truly priceless.
Trying to find the right air tickets online has become overwhelming and frustrating — it’s just not worth the stress. That’s why I’ve continued to rely on Flight Centre over the past few years. Their service has always been excellent.
When airlines cancel flights or plans change, having a trusted travel agent to handle everything makes a huge difference. I’m very grateful for their professionalism and care, and I’ll continue to turn to them for all my travel needs.

Reply from Flight Centre UK - Flight Centre Brighton
Just booked a great trip, with loads of help from Ben Hogan. This is the second trip that he's helped me to sort out, both with multiple stopovers. So knowledgeable about all the possible flight combinations, and he manages to make all the complex arrangements seem simple! Much appreciated.
After a lovely welcome, we were put at ease by Ryan, his knowledge and enthusiasm about Australia was great.
He was able to recommend some things to do and a route we hadn't even considered but absolutely loved. Really look forward to using flight centre and Ryan again for future bookings.
Just booked a holiday to Japan and found it such an easy experience. I handed some basic ideas to Mark who came back with a superb itinerary. He worked with our preferences and budget to get the most from our experience. He's really knowledgeable about what Japan has to offer for all tastes. It's certainly not a holiday I'd attempt to organise myself. I'd thoroughly recommend!
These guys smashed it out the park. Ryan managed to save us thousands on our honeymoon booking. His attention to detail and knowledge was fantastic, helping us with everything and keeping in contact for months constantly updating us with the best deals. Couldn’t have done more for us. Great guy! Thanks a lot.
5 stars!
We have dealt with Ryan McDonald at the Brighton branch for some years now and he has dealt with our travel arrangements every year with enthusiasm and efficiency.
He is professional, friendly, knowledgeable and has a great attention to detail.
The best compliment we can pay him is that we feel so totally confident in his ability to look after our travel requirements year after year that we ask for him to deal with our multi weeks and multi flight trips each time.

Reply from Flight Centre UK - Flight Centre Brighton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.