The flight centre staff are very friendly and committed to helping you plan your trip . I would highly recommend them as a company . I’ve used them on several occasions now . Nicola Pells was great... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The flight centre staff are very friendly and committed to helping you plan your trip . I would highly recommend them as a company . I’ve used them on several occasions now . Nicola Pells was great... See more
Company replied
Chloe was SO helpful on making a reasonably difficult booking to Orkney and then having to change the date having made the original!!! She is a star and THANK you Chloe. David and Susan
Company replied
Excellent service from Chloe again . She listened to my requirements and found the best long haul flights for me.She is very knowledgeable and patient, and answered all my queries. Thank you
Company replied
Ben has been my contact for Europe and Jamaica flights over a number of years. He has seen me through my mistakes (wrong dates supplied) and rescued me in the friendliest and least expensive way possi... See more
Company replied
Written by the company

East Street 46-47, BN1 1HN, Brighton and Hove, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nicola was very helpful sorted our flights out would recommend her to family and friends. Very polite and knowledgeable

Reply from Flight Centre UK - Flight Centre Brighton
What amazing customer service. Ryan could not do more for us to ensure that our Honeymoon was incredible! From the flights, hotels, transfers and experiences that we booked we saw loads of options and detail to help us pick and made it all so exciting. Appreciate all the knowledge so we know when and where to go! Highly recommend, thanks Ryan!!! 🌟🌟🌟🌟🌟
Ryan was exceptionally helpful with our requirements and booking. We really saw the benefit of using Flight Centre when are flight was cancelled due to weather and Ryan helped with new arrangements. Couldn’t recommend them enough

Reply from Flight Centre UK - Flight Centre Brighton
I unfortunately had a booking on the day of the fire at Heathrow and of course my flight was cancelled.Although Mark couldn’t give me much information he did his best and kept in touch with me regarding any updates.His contact was very reassuring and comforting during this uncertain time.
I have used Flight Centre twice and would definitely do so again. In January 2024 a friend in NZ had booked me onto a couch tour of Spain - Ben negotiated with the tour company and arranged my flights to Madrid and back from Barcelona. In March of this year I planned a trip to Rome. My friend and I, who are both in our 80s, were able to arrange everything except the flights. The most convenient were with different airlines and airports which we found very confusing - Mark was able to help us and was very patient. He even phoned after the holiday to make sure that everything had gone to plan. We would thoroughly recommend Flight Centre.

Reply from Flight Centre UK - Flight Centre Brighton
Ryan at the Brighton branch of Flight Centre- was amazing! Travelling from Bangkok to Krabi within a 3 week period for a family of 6, I gave him a rundown of what I wanted and my budget he literally did the rest, with just a couple of tweaks to our itinerary, we booked without further ado - he was informative, knowledgeable and patient - Thanks for another 11 out of 10 experience booking our trips.

Reply from Flight Centre UK - Flight Centre Brighton
We did a cruise from Sydney to Hawaii and needed flights. Mark went above and beyond to help us. Even phoning the day before to make sure everything was good to go. We would definitely use the flight centre again for our next adventure.
I have been using The Flight Centre for years and Ben and his team have always been exceptionally knowledgeable, honest and forthright in whether your travel plans are suitable.
This year Mark Lawrence was superb in organising a bespoke tour of Costa Rica that far exceeded what I originally planned to do.
Very friendly staff and they are very patient when helping you find the right flight. All in all, I had very good experience with them.

Reply from Flight Centre UK - Flight Centre Brighton
always great friendly customer service here, I've gone to see Ben Hogan 3 years in a row to sort my flights to Vegas out and sort many changes whilst away which is super reassuring. you always go back when someone remembers your name after your first visit.

Reply from Flight Centre UK - Flight Centre Brighton
Extremely impressed and happy with the service I received. Mark helped to book a solo China Southern flight to Japan via China and he was really knowledgeable and friendly. He regularly checked in with me before and during the trip as well as answering any questions I had mid trip. I would recommend Mark to anyone looking to book a Chinese airline. ⭐ ⭐ ⭐ ⭐ ⭐
Mark Lawrence sorted out a return flight to a major exhibition abroad for me during very busy times and provided an excellent service. He made sure I had all the support I needed and even contacted me when i was abroad to ensure that all flight return issues were sorted out well with the airline (such as advanced check in which was required by computer ) He sent the boarding card to my mobile phone which helped a lot.
I will certainly use his services again in future.

Reply from Flight Centre UK - Flight Centre Brighton
A friend and myself visited Flight Centre in Brighton we spoke with Mark Lawrence. He was very helpful, very professional and polite at all times. We came away with exactly what we wanted, Mark’s experience ensured we got exactly what we wanted.
Thank you Mark
An amazing experience from start to finish. I made loads of changes and asked for extras but it was all dealt with easily and nothing was a problem. Thanks Emily. I will definitely use you again and refer you to friends and family.
Chloe assisted me and my partner in booking a month long trip to South East Asia. From start to finish Chloe has been nothing short of amazing, she is always happy to answer all of our questions and assist us in adding in extras. The booking process was so smooth and I will defiantly be booking with Chloe again! She is an asset to the company! Thankyou so much for everything, we are so excited !!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.