I am still waiting for a refund from my flights that were canceled in APRIL 2020!! Lufthansa and Sas confirmed that they refunded the money for my tickets, however I still haven’t received anything,... See more
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Easy navigation, booking and affordable. I would like to enter the passport info later not as demanded however, that may have been mandated by rules.
Wanted to pay with American Express, not possible and on top of that they charged you an extra fee 148:- for every kind of credit card you wanted to use.
Voucher don't work! Hi, I received a voucher from FlightFinder / FlygPoolen for Qatar Airlines, however, this voucher does not work. Waiting for an answer from you as I want to book a new flight as s... See more
Company details
Information provided by various external sources
Söker du efter flygresor, hotell eller hyrbil som kan bokas enkelt och prisvärt online, så har du kommit rätt. Våra höga volymer ger dig låga priser och störst utbud. Som resenär med Flygpoolen kan du känna dig trygg eftersom vi har ställt statlig resegaranti till Kammarkollegiet och innehar fullständiga IATA-rättigheter för att utfärda giltiga resehandlingar. För din trygghet samarbetar vi med bl.a. DIBS, Klarna och flera storbanker för att processa din betalning med högsta säkerhet. Flygpoolen har också blivit utnämnd till årets Gasell vinnare av Dagens Industri. Ett pris som Dagens Industri tillsammans med partners tilldelar företag som växer snabbt under lönsamhet. Flygpoolen etablerades 1998 med huvudkontor i centrala Stockholm och samarbetar med närmare 500 olika flygbolag, 20 hyrbilsfirmor och 50,000 hotell världen över. Vi har tillgång till avancerad bokningsteknologi samt marknadens bästa avtal på resor med reguljärflyg och reserelaterade produkter.
Contact info
Sweden
- www.flygpoolen.se
So far so good,Until l'm on board.
August 21, 2017
Unprompted review
All good up til now.
August 14, 2017
Unprompted review
In mid transaction the website froze
In mid transaction the website froze, leaving me charged with the amount but no tickets. After navigating through a maze of customer services which were incredibly hard to locate in the first place, I finally got some form of a contact who promised to look into it.
The thing they do then is to claim I still owe them money for a discount I was promised on the webiste.
Eventually I got my tickets, and for the price I was promised but it was way too much hassle. Wouldnt book through them again.
August 11, 2017
Unprompted review
Unclear what was inkluderar in the …
Unclear what was inkluderar in the price.
August 5, 2017
Unprompted review
Tack tack tack
August 2, 2017
Unprompted review
No standard help
DON'T USE. They don't help. I would never book through them again. There was a huge issue due to a medical issue. I tried to phone them during normal business hours, but all we heard was their answering machine saying they are closed during lunch time during the summer. I wasn't calling during lunch time! Phoned 10-12 times. Same answering machine. They did answer email during that time. And despite repeated requests to give me a time or different number to call, they didn't do that. In the end, BA caused a lot of issues and I had to rebook. They didn't even help me try to rebook. Even if it had been, you have to pay but here are some options. They did nothing. I see no reason to use a service who leaves you stranded in a medical emergency. Others I've spoken too said their companies helped them rebook.
And if you look at their replies to most complaints in this site, you can see the poor customer service tone. Constantly just saying well it's in the rules not our fault. Even if/when that's true, a tone of the reply should show you not to use them. Totally worthless.
August 2, 2017
Unprompted review
Not possible to pay with American …
Not possible to pay with American Express
July 25, 2017
Unprompted review
Super bra service.
July 25, 2017
Unprompted review
good service
July 13, 2017
Unprompted review
Reply from Flygpoolen
Dear Ryanna,
we thank you for the great rating!
Hope to see you online with us soon again!
Best regards,
Flightfinder
We lost our tickets because they said …
We lost our tickets because they said our passport(which will expire within 4 months) is not valid to travel to the destination. The destination needs a passport with more 6 months to guarantee entrance. They didn't tell us this while filling the passport information and doing the payment. No, they waited until we were at the airport. guess what, we called the embassy and they said 3 months is no problem or even if you have a temporary passport. When we spoke with them they started to blame everyone else.
really bad.
June 19, 2017
Unprompted review
Reply from Flygpoolen
Dear Salah,
Flightfinder does not give any information on the sufficient documentation you need for travelling. Moreover I see no evidence on that any of my colleagues gave you any answer on the question you are describing.
As it is mentioned in our reservation rules, we sincerely hope you go through, as you confirm at the end of your order; it is solely clients responsibility to make sure the taken ID`s are valid for travelling.
We regret that your flight did not go as planned, however, as been, mentioned refrain from burden in the case.
Best regards,
Alina
Customer relations/Claims
Flightfinder
Top notch travel agency
I was really pleased with the way they handle my transaction. It went smooth and fast. 👍👍👍
June 3, 2017
Unprompted review
Sorry I don't like your services
Sorry I don't like your services. Next time I don't want to use your services
May 27, 2017
Unprompted review
Easy cheap with no isue at all 1 hour …
Easy cheap with no isue at all 1 hour later we had the e tickets !
May 27, 2017
Unprompted review
Good treatment and no annoyances but …
Good treatment and no annoyances but still some details to improve.
May 7, 2017
Unprompted review
Reply from Flygpoolen
Dear Nassreddine,
thank you for taking time to post your ratings and feedback on our services, which we deeply appreciate!
We hope to see you online with us soon again.
Best regards,
Flightfinder
Bought my tickets to Brazil and …
Bought my tickets to Brazil and everything works such fast and nice. Recommend this websites.
May 6, 2017
Unprompted review
After payment you cancelled the ticket
After payment you cancelled the ticket. Need to book new flight in last moment
April 29, 2017
Unprompted review
Reply from Flygpoolen
Dear Pramod,
thank you for taking time to post a review and for sharing your concerns.
Technical failure, which happened in the case is not only detailed described in the reservation rules, but also is one of the most important features, which each customer is obligated to take into consideration in the 24h period from the reservation moment and until the ticket is received.
Unfortunately, we can not prevent situations when customers do not follow our suggestions and therefore can only apologize for any inconvenience the situation might have caused.
Best regards,
Alina
Customer relations/Claims
Flightfinder
I was rejected boarding when I was …
I was rejected boarding when I was flying from Liberia to Brussels because there had been a change in flight Numbers on a connection flight. This was not changed by flygpoolen.se and thus I was not allowed to board the plane. Liberia is not the place to strand so I had to buy a new ticket in order to get on the flight. Afterwards I have made a claim and no response in almost three months now from flygpoolen.se.
I strongly advice anyone not to buy tickets by flygpoolen.se or any other company owned by Uvet Nordic AB
April 26, 2017
Unprompted review
Reply from Flygpoolen
Dear Lasse,
I apologize for the waiting time, which is not acceptable with us normally.
The answer from Claims was sent for some time ago; this will be re-sent to you and I regret the fact that you had to remind on that both here and to Customer support.
Must say that your unused return is sent to refund and claim within Brussels and this process can take sometimes several months, but we have been in contact with the airline in order to hurry the request as we also think this might have taken too long time.
However, I would like to clarify the matter as we always inform our customers on all the changes in the connection of the flights. This happened also in your case, but you have never replied back.
Kindly be informed that we as a mediator cannot perform any changes or corrections without your direct permission as a ticket is an agreement in between the airline and the customer first of all. This we warn about long before you commit to buy a trip with us. We really hope and rely on our customers on that they will go through the mentioned regulation carefully and get in contact with us in case if anything remains unclear.
Anyhow, as mentioned above, all the measures we could take are taken and I hope to get back to you no later than the next week..
Thank you for your opinion and letters as this is the only way for us to control our service level, point out week strategies and make ourselves better.
Best regards,
Alina
Customer relations/Claims
Flightfinder
everything OK
April 18, 2017
Unprompted review
Reply from Flygpoolen
Hei Ioana,
thank you for taking time to post your ratings and feedback on our services, which we deeply appreciate!
We hope to see you online with us soon again.
Best regards,
Flightfinder
Poor services
Poor services
Extra charge for payment by Visa card.
I have flight tomorrow morning at 9:35 but Can`t check in online till now( some error in website), I also called to SAS customer service but told you should go to airport for check in sooner!!!!
Hope wont meet any delay in flights.
April 4, 2017
Unprompted review
Reply from Flygpoolen
Dear Customer,
we are sorry for your negative experience, but we аre even more sorry that although you have felt inconvenient, you hadn't come to us with an e-mail, which is possible even in the booking process.
Must say that card fees are detailed described in our reservation rules, which we warn you about long before reservation.
When it comes to check in online than must say that we are helping customers in most cases, but unfortunately I cannot check particularly yours, as you chose not to provide us with your order number.
Delays generally is a responsibility of the carrier and is beyond our prerogative to provide service for.
Best regards,
Alina
Customer relations/Claims
Flightfinder
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