Flying Doors Reviews 

118
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

French door made to measure order.. perfect. From setting up my online account, submitting details to receiving confirmation phone call. Can't fault.. Also delivered a week earlier than scheduled... See more

Rated 5 out of 5 stars

I was looking for French doors and wasn't sure about buying them online but I'm so glad I did. The service from Bradley and the team at Flying Doors was exceptional from start to finish - they gave us... See more

Rated 5 out of 5 stars

Purchased sliding doors with wide side panels for a dormer loft conversion. We had so many questions and specific requirements. Bradley was outstanding. We never felt rushed, or that we were being any... See more

Rated 5 out of 5 stars

I ordered some bi-fold doors and a window frame. The order arrived when they said it would and the fitting process was easy. One of the sealed units on the doors failed and misted up. I contacted Fly... See more

Company details

  1. Door Shop
  2. Door Manufacturer
  3. Door Supplier
  4. Door Warehouse
  5. Double Glazing Installer

Written by the company

Flying Doors is the UK’s trusted online supplier of high-quality doors and windows — delivered directly to your home. We make it easy to order composite doors, uPVC doors, bifolds, French doors, sliding patio doors, and windows at unbeatable prices — with UK-wide delivery and support every step of the way. Buy direct and save vs traditional installers, with the latest styles, energy-efficient options, and customisation available on every order.


Contact info

4.8

Excellent

TrustScore 5 out of 5

118 reviews

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4.8

All reviews

(118)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I feel sick to even rate them a one…

I feel sick to even rate them a one star. Do not trust this company, they will make you order a bifold door then contact you that they no longer do them but, they have easi-fold doors which they will pitch you into agreeing to swap. Unfortunately yes, this happened to me. They sent me a damaged door and I contacted them several times, sent emails as they requested but they never helped. They did not refund my money neither did they send someone to look at the door. Infact they asked me to pay £600 for them to send someone from selector🤦‍♀️ To take a look at the door. I would never recommend their doors, most hinges are plastic.. stay away. I lost my money and ended up chucking away their door.

June 16, 2022
Unprompted review
Flying Doors logo

Reply from Flying Doors

Good Morning,

I'm sorry to hear of the poor experience you have had with Flying Doors. I can understand why this has led to a 1* review.

As a family run business we pride ourselves in our customer service and so this account of events is very peculiar to say the least.

I would like to review this case in depth and provide an accurate response so I have requested more information via Trustpilot.

Thank you in advance for your understanding and co-operation. We will contact you directly and look forward to hearing from you so we can see exactly what went wrong here and use this review as a learning curve moving forward.

Kind Regards
Mandy
Flying Doors Team

Rated 5 out of 5 stars

These guys win on customer service hands down!!!!

I have had my doors a year now and what ever niggle I had on delivery, Flying Doors sorted it straight away.

One year later, I have simply dropped them an email that my handle was failing and within ten mins of emailing they are sending out a new handle.

I cannot fault their service or quality at all, 100%!

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Excellent service from a great company, Finished product looks absolutely bang on, wouldn’t think of using anywhere else again. Flying doors are as good as it gets!

March 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, good communication from the beginning, provided further information when requested and really quickly, and when I made a mistake and ordered a part incorrectly they couldn't do enough to help me, they even found the part locally to save me the carrier cost.

February 22, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

Not only are Flying Doors great value for money, when I contacted them due to a fault with one of the window panes they were quick to respond and so helpful. The fault was nothing to do with their workmanship and was just unfortunate, however they investigated it quickly and arranged to send out a replacement window pane within two weeks. I have never known a company to have such amazing customer service! I will definitely be using Flying Doors again in future and would recommend them to everyone.

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant

Very happy. Ordering process smooth, delivery bang on the scheduled date (within 3 weeks which is impressive right now). Delivery driver helpful and friendly. Doors look great, local window fitter said they were good. Happy to recommend and will use again. Cheers

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

quality from the start

came across this company on google and im glad i did from customer service to the quality and price of my french doors was 2nd to none .absolutely first class company. doors came today and fitted within the hour perfect

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Five stars

Customer service was very helpful in meeting my needs. The selection is large, and I have zero complaints about the quality of my new door. I wouldn't buy from anyone else.

Five stars.

July 19, 2021
Unprompted review
Rated 5 out of 5 stars

I used Flying Doors because of a bad…

I used Flying Doors because of a bad experience elsewhere where I was promised patio doors with excuse after excuse for over 3 months. My doors were delivered within the 3 weeks stated and my fitter said the product was very high quality. I am so happy and will recommend to everyone I can. My fitter says he’s going to use you too because the quality for the price is exceptional. Big thanks from me and my husband for helping us out when we were in a pickle.

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and good delivery…

Excellent service and good delivery time. Ordered during COVID when not many other places could fulfil orders or provide the same level of service. Gladly recommend flying doors to friends and family.

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, good value and 1st class customer service - would recommend to all.

July 16, 2021
Unprompted review

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