god pris på (dvd) film og super quick levering..-
Fona
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See what reviewers are saying
Kan kun anbefales. Jørn G.
Tak for god service.
In one for the ages, I paid to send back a defective TV. The customer service agent accepted the TV, but then refunded the money to the deliver mans bank card. Now I just hope the delivery man is ho... See more
Company replied
Company details
About Fona
Information provided by various external sources
Som du måske har læst eller set i medierne, har vi i Elgiganten valgt at overtage 10 af Fonas butikker rundt om i landet. Det betyder også, at Fona.dk ikke længere vil være aktiv, men i stedet henvise til Elgiganten.dk, hvor du finder alle de kendte mærkevarer til lave priser.
Fonas Facebook-side vil heller ikke længere være aktiv. I stedet henviser vi til Elgigantens Facebook-side, hvor du kan finde produktnyheder, inspiration, spændende konkurrencer og gode tilbud.
Vi vil nu bruge de kommende måneder på at bygge de 10 butikker om, så de bliver flotte, friske og up-to-date, men vi slår faktisk dørene op, så du kan handle allerede i løbet af mandagen eller tirsdagen og fra onsdag gælder vores normale åbningstider.
Contact info
Arne Jacobsens Alle 16, 2 sal, 2300, København S, Denmark
- 70807070
- kundeservice@giganten.dk
- www.fona.dk
fona. de holder hvad de lover
god service de ringer når sender varen.
November 22, 2013
Unprompted review
Fona quick to fix a mistake
I ordered a batch of DVDs from FONA - there was a slight mistake in the package, but FONA fixed it as soon as I made them aware - good service.
November 2, 2013
Unprompted review
Perfect.
Ordered on-line to pick-up in store, called me 10 minutes after ordering to say the item was ready to collect. Excellent service.
October 13, 2013
Unprompted review
jeg mener at det for langtsomt at i send min playstation 3
jeg synes selv at i er for langtsomt at i send playstation 3 jeg har bestilt den i lørdags
men for langtsomt
September 14, 2013
Unprompted review
Reply from Fona
Hej igen Kristoffer
Jeg har nu været i dialog med vores afdeling, som pakker bestillinger for FONA.dk. Hos FONA.dk er det normal procedure, at vi kontakter alle vores kunder pr telefon, når ordren overstiger 500 kr. Vores medarbejder forklarer, at de siden d. 9/9 har forsøgt at kontakte dig på telefon hver dag, for at bekræfte din bestilling. Desværre har det endnu ikke været muligt for dem at få fat på dig, og af samme grund har de tilbageholdt din ordre. Jeg beklager selvfølgelig den ekstra opstået venetid pga. dette.
Jeg kan bekræfte, at din ordre er afsendt igår og på nuværende tidspunkt befinder sig på et distributions-center nær leveringsadressen. Hvis du ønsker at få udleveret ”track and trace” nummeret på din bestilling, beder jeg dig kontakte mig på netbutik@fona.dk.
Jeg håber trods alt, at du får stor glæde af din Playstation 3, når den kommer til dig.
Med Venlig Hilsen
Emilie, FONA Kundeservice
TIDLIGERE SVAR:
Hej Kristoffer
Tak for din anmeldelse. Jeg har netop taget kontakt til dem, der behandler FONA.dk-ordrer. Jeg undersøger sagen nærmere og vender tilbage.
Med Venlig Hilsen
Christine, FONA Kundeservice
Not good
I have been forwarded to fona roskilde branch to pick up my hifi. Right after i went to RosTovr roskilde fona and they had it too. So why couldnt i use the branch on my way but pushed to walk all the algade? Rostovr was on my way. I wont use your internet service again.
August 20, 2013
Unprompted review
Reply from Fona
Dear Ferhat Bingol,
Thank you for your review.
I am sorry that you were forwarded when they had your item in stock at FONA RO’s torv.
It seems that there has been a misunderstanding due to an error in our digital inventory, and I am really sorry that you were misinformed and therefore had to go longer than necessary to get your order. I can assure you, that we will strive to do better in the future.
Best Regards,
Line
FONA Kundeservice
needs to be improved
good internet offers BUT no-one answers phone in shop.Took more than 10 minutes to find order.
July 7, 2013
Unprompted review
Reply from Fona
Dear Sandra
Thank you for your review. I'm sorry that you are not satisfied with your shopping experience at FONA.dk, and therefore only think of our service as worth two stars. That is far below the level of service, we want to provide. I am sorry that you had trouble getting in contact with the staff in our stores and that they had trouble locating your order.
If you want to go into details about your experience please feel free to contact us at netbutik@fona.dk with the subject ‘Trustpilot’.
Best Regards
Christine, FONA Customer Service
Far too slow
Nine days after I made and payed my order -I still haven't received it.
Far too slow for one Net Shop in Denmark,.
Normaly, I receive my order in Denmark next or after next day.
April 18, 2013
Unprompted review
Reply from Fona
Dear Igor,
Thank you for your review.
I am very sorry, that you have not recieved your order yet, and I have contacted our online-shop, who knows where your order is, and when you can expect it to be delivered to you.
I'll come back to you with an answer, as soon as they get back to me.
Best Regards,
Line
FONA Customer Service
very fast and good service
I got the printer that I ordered the same day I paid online for it.
March 4, 2013
Unprompted review
Demonstration TV on offer in Fona Aalborg
Bought a 42" Philips lcd TV today. Model was the last in the shop and from 2011 (salesman said it had been in their storage room and only found last week and had been on display in the shop for the last 5 days only). I specifically asked the salesman if the TV had been previously owned or repaired. He checked the computer and assured me it had not and that I was getting a new TV for a good price (DKr 5.500,00).
TV was packed in the original box (s/n matches that on TV).
At home unpacked my new TV and it worked straight out of box.
A little later I looked through the documentation. Imagine my surprise to find a letter from Stofa to a lady in Aalborg mixed in with the guarantee and user manual. There was also a receipt for an unspecified repair to the TV.
On Monday I will be speaking to Fona and will update this post.
July 28, 2012
Unprompted review
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