Fona 

Really, Really bad service at Fona!

I recently bought a very expensive Samsung ES8005 tv with Fona xtra insurance for almost 14000kr. The TV was faulty So I returned it. I aksked them if it was possible to get another brand sicne there were so many reports on faulty es8000´s out there. They said no, I can only get the excat same model that I bought. So I aksed them If I can have my money back, than again the answer was "NO" (Note that this was within the 14 days returne period!!!!) So They gave me a "new" one which turned out to be their demo model. It has scratches all over on it´s back from the wallmount they used to hang it in the shop with. Also when I turned the "new" tv on it asked me for a pin-code that was linked to a "Fona" account. The same goes for the WIFI. I could see that the TV has been previously connected to Fona´network. Apperantly They "FORGOT" to mention this to me... I will never, ever buy anything from them. Once I bought a digital camera that was faulty from ElGiganten and they took it back, asked me if I want the money refund or I wanna choose another camera. I didn´t have to choose the excat. same model and all that bull***t Save yourself a headache and don´t buy nothing from them. They don´t respect their customers and really is a joke what they are doing, even tho you are spending a fortune... They are very unprofessional! I even called their headquartes to complain about the whole situation and they said: "we can´t help you from here, you have to go to the shop..." than again a joke. They just want to get rid of you as easy as they can. never every again!
A very dissapointed customer.

Bought an iPad2 on release date (25 march), with an error, namely "Backlight Bleeding" (see image).

I went back to the shop I bought it in (Fona StorCenter Nord, Århus) around the 1st of April where they gave me a number of a guy in Fona Søndergade (Århus), whom I had to call and explain the problem.
He acknowledged the problem, and after that he put me on a list of reservations.

I have an "White iPad 2 16GB WiFi only" by the way.

Now, after more than 3 months of waiting, I still have NO new iPad 2. I tried contacting their complaints department (open until 14:00) yesterday at 12:45, but no one was there to answer my call, so I left a voicemail.

I also sent an email, but it's still left unanswered.

After more than 3 months of waiting for a replacement iPad 2, I'm getting pretty sick of it and am starting to think of taking more steps than just emailing and calling.

Leaving a review here is my first step. If it's not solved before Friday the 15th of July, I'm going to take further steps.

@Fona: Please PLEASE come with a solution! 3 months is rediculous! I even have the feeling that people who just want to buy one and are on the reservations list are in front of me? Isn't that a bit weird? Shouldn't the people with a BROKEN product come before people with NO product?!

This was not explained to me when buying it, so the good old Danish Returret means nothing to Fona. They would not return my cash, and offered a gift certificate instead.
I'll NEVER be back here if I'm treated like a fool.