This is the second time I've used Fonebank. Like the first line, yge experience was exceptional. Posted my phone back using their freepost 48 hours tracked returns on a Saturday morning. Received em... See more
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I’ve tried a few mobile recycles but Fonebank actually pay what they quoted, unlike some others even though you device is pristine and in good working order. I was actually quoted £155 for my device b... See more
Omg. Fantastic service. Posted my phone on Wednesday, delivered by Special Delivery on Thursday at 10am. Received email confirmation the phone had been inspected and accepted by 12pm and money in ba... See more
Fonebank offered me the highest quote for my old phone, which I had previously been told was worth next to nothing. The whole process was easy and quick. From posting my phone to them, to receiving... See more
Company details
Information provided by various external sources
Founded in 2008, fonebank offers you the best prices for over 900 models of mobile phones. Check out our website and start selling now!
Contact info
3 Long Yard, Holborn, WC1N 3LS, London
- 0207 404 6440
- sales@fonebank.com
- www.fonebank.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company
Great company did what it said and was fast have recommended to friends and family.
straightforward process
straightforward process, easy to navigate site and fair price offered
Really easy to use
Really easy to use, and got cash in my account in a few days. Didn't need to print anything off, just put my details and order number on a post-it and included it in the package. Very happy! :)
Easy to use service
Instant payment within 2days
Nice company to deal with, sold my I phone and paid me what they quoted online within 2 day.
Only drawback is we have to spend money for special delivery. 👍🏼
Best price offered and quick to pay…
Best price offered and quick to pay out. I would definitely use this company again.
Really happy with speedy service.
Very easy and quick process.
Very simple process to make the best…
Very simple process to make the best use of your phone after you have finished with it.
Very quick service and didn’t change…
Very quick service and didn’t change the amount they said they would give me will use again
Very quick and easy process
Very quick and easy process, email received a day after phones were sent (by special delivery), and money was in the bank a couple of days later - the exact amount that was originally offered. Would definitely use again.
My go to company for mobile phone recycling
Really easy to deal with Fonebank and definitely my go to company when I want to trade in my phone for a newer model, I would highly recommend.
As good as ever.
Used Fonebank several times over the years and always get great, promote service.
very quick to review my phone and give…
very quick to review my phone and give money as stated
Good service
Good service, would recommend.
I returned an old mobile phone that we had kept as spare for a long time, so I was just happy to find that it could have a second life
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