This is the second time I've used Fonebank. Like the first line, yge experience was exceptional. Posted my phone back using their freepost 48 hours tracked returns on a Saturday morning. Received em... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve tried a few mobile recycles but Fonebank actually pay what they quoted, unlike some others even though you device is pristine and in good working order. I was actually quoted £155 for my device b... See more
Omg. Fantastic service. Posted my phone on Wednesday, delivered by Special Delivery on Thursday at 10am. Received email confirmation the phone had been inspected and accepted by 12pm and money in ba... See more
Fonebank offered me the highest quote for my old phone, which I had previously been told was worth next to nothing. The whole process was easy and quick. From posting my phone to them, to receiving... See more
Company details
Information provided by various external sources
Founded in 2008, fonebank offers you the best prices for over 900 models of mobile phones. Check out our website and start selling now!
Contact info
3 Long Yard, Holborn, WC1N 3LS, London
- 0207 404 6440
- sales@fonebank.com
- www.fonebank.com
4.7
Excellent
16K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Offered the best price for my Oppo Find…
Offered the best price for my Oppo Find X5, once I sent the item via Royal Mail, item was processed really quick within a day. Payment confirmed and paid by BACs with two days. Will use them again.
January 23, 2024
Unprompted review
Late payment...
January 24, 2024
I’ve used Fonebank a few times over the…
I’ve used Fonebank a few times over the years and they’ve been absolutely faultless. I’ve always been honest about the condition of the phone and followed the guidance list they provide regarding how to prepare and pack the phone and never had an issue at all. A very reliable, trustworthy and responsive Company.
January 25, 2024
Excellent
Can not speak high enough of this company, got price for phone on website delivered direct to to company had email confirmation before back home to say order processed and price agreed and paid today (all done in less than 48 hours) also big thanks to Ana for your great customer service.
January 16, 2024
Quick and easy process
Easy to sell my phones, straightforward posting process and quick payment
January 12, 2024
This company performed better than…
This company performed better than expected. They were fast in communication and processed my payment very quickly. Will definitely use them again
January 10, 2024
Highly recommended
Sent out my phone and transferred the money into my account within 2 working days. The important - thing is - They offered the best price is higher than the other company even my phone’s battery health under 80%. Highly recommend to everyone.
January 4, 2024
Unprompted review
Quick and easy to deal with
Quick and easy to deal with. Really happy with the price they gave for my phone. Good communication throughout.
January 5, 2024
Gave the best price for my phone with…
Gave the best price for my phone with prompt payment
January 4, 2024
It was simple to use
It was simple to use. Unlike other phone recycling companies, I had to pay to post the phones which cost quite a bit as had to send special delivery. The phones weren't worth much so it meant I haven't made much after taking the cost of postage off. It would be good if they could send prepaid envelopes or labels.
January 5, 2024
Hardest part of this experience is…
Hardest part of this experience is finding a box to send the phone back in. Really quick process and would definitely recommend and use again.
January 5, 2024
Highly recommended site to sell your…
Highly recommended site to sell your phone. Processed the order same day and transferred the money same day. Top price payed compared to others.Would recommend to everyone
January 2, 2024
Easy to deal with and funds in my bank…
Easy to deal with and funds in my bank within a few days, would use again
January 2, 2024
Bloody fantastic 😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍
December 28, 2023
Efficient and no hassle
December 18, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.