Fordbits Reviews 250

Needed an alloy and rang to check if they had one. Follow up call was really quick and alloy sent next working day.

Excellent service great communication will use again

I ordered a spare wheel cover and bracket for my Ford Ecosport only to find out later that it wouldn’t fit. I had to return it and get a refund. The item was delivered very quickly and my request to return it for a refund was dealt with without any problem. Would definitely buy from this seller again.

Good quality parts at very reasonable prices 5*

The incorrect part was sent, contact them and the correct part was sent. Fantastic service

Needed a replacement rolling parcel shelf for my car. Ford bits were very helpful, friendly, they responded to my questions quickly, showed me exactly what I needed & my order arrived in a day or so.
The item was in perfect condition& fit in my car with ease.

Ordered replacement alloys for my Ford focus cc, came with good tread on the tyres. Ordered mid week and they turned up the following Wednesday.

Been to collect a headlamp this morning and was greeted by a friendly and helpful staff member they found the one I wanted couldn’t be more helpful deffo use again thanks

Amazing customer service quick reply’s great quality items an fast shipping

Customer service very poor. Was sent a faulty catalytic converter from this company which the owner claimed had nothing wrong with it even tho my mechanic said it was in poor condition and I sent photos of cracks in 3 place's which his response was it's a second hand part if you wanted better then you should have brought new even tho my mechanic also agreed it was in poor condition for a second hand part. I asked for a refund and was told I can have one but I will have to return the part at cost to myself. I tried to explain to the owner that the part arrived faulty which he denied and became very aggressive towards me and hung up the phone on me. I called back to talk to him further about my issue of returning part at cost to myself which he then said "send it back you get your money back end of and you have no rights to have the part returned at cost to the company as it is a second hand part". They are now avoiding my calls after I said I don't want to take them to court for £90 plus £8 postage. His responds was see you in court and hung up. I returned the item at cost to myself and now await a refund

Bought a door lock assembly for a Focus convertible - not a common car so not easy to come by. Fair price, good delivery time, part in full working order. Solved my problem - what's not to like?

Requested alloy wheels for a particular vehicle. Recieved a great quote asked questions reposed very quickly. Was told product would take 2-3 working days. They actually sent the alloys on next day delivery fantastic. Alloys in excellent condition. Tyres in good condition with plenty of tread.
Real pleasure to do business with. Highly recommended.
Thank you

Was in desperate need of a replacement casing for my wing mirror. After speaking with Ross a new ok w was sent out and received the next day. Great service, would definitely recommend. Thanks again!

Answered queries really quickly and the dispatch time was very good, part arrived well packed

Rang Ross to see if he could sort my granddaughter’s car,we thought she had damaged the track rod end.
Nothing was to much trouble, Ross got us to drop the car off, he repaired it the next.
Outstanding service & price
Definitely recommended

Very polite and helpful staff, knew exactly what I needed when asked. Would definitely use again

Recently had our fuel tank drilled to steal the petrol !
Ross and his team at Ford Bits were brilliant doing the work swiftly and at a fair price. Would highly recommend 😊

Sent me the wrong colour bumper (I specified Midnight Sky at the time of order but the one they sent was Vision Blue) so said they would send me the correct one, which they did, and collect the one that was wrong. Then went back on their word and refused to collect it, saying it would cost too much and I should sell it on Ebay. This is very poor customer service when it was their mistake and they told me they would arrange collection. Will not use them again, especially since they are so intent on twisting the truth when anyone writes an honest review.
RESPONSE TO FORDBITS: Whenever I type my reg into 1st Choice it always comes up as "Blue" I have no control over this, it is classed as a shade of blue and that's why it has the word "sky" in the name - sky is usually blue, right? I followed the guidance which says "BEFORE ACCEPTING AN ORDER, ALWAYS CHECK COLOUR/SIDE/MODEL DETAILS ETC., TO AVOID POTENTIAL RETURNS & REFUNDS". I rang Lorna and asked her to make sure the bumper was the correct colour, Midnight Sky. It had to be right to fit with the rest of the car, I wouldn't order just any shade of blue. She checked the colour and called me back. The reason I remember this is because she was out of breath and said it was a long way to the yard where she had gone to check that they had the right colour. You knew this, otherwise why would you have sent me the second bumper? You made a mistake and you put it right, but you shouldn't have told me you would take the first one away and then gone back on your word. That is not good customer service. Update: I have a very good job, thanks all the same. I think everyone knows that when you start throwing insults like that, you really have lost the argument.

I asked for express shipping cost. Instead of replying they shipped the item to me as next day delivery. I was in rush to get part quickly as possible and i get it. Thanks for saving my time.