One star is the only rating I could give. This review doesn’t register Zero. Avoid this company!. I ordered currency on May 17 - sending almost AUD7000 for our family holiday in early June. They recei... See more
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Very pleased with this service. Placed order online, received email to deposit funds and upload ID. Money turned up at Post Office on requested day. Process at Post Office to collect took less than 10... See more
Denominations were as requested, which I thought might not be possible. Cash was delivered only 1 day after my requested date. I'd much rather go into the bank for this service but this was a good opt... See more
I put through my order and was given an estimate time to pick up the exchange money but it seems to be later than expected. Then I started to read the previous reviews and only realised so many people... See more
Company replied
Company details
Written by the company
Foreign Xchange is one of the most trusted online currency providers in Australia. Our partnership with Australia Post make our product offering more safe and secure for our customers.
Contact info
Level 2. 22 Grenfell Street., 5000, Adelaide, Australia
- 1300 117 775
- info@foreignxchange.com.au
- www.foreignxchange.com.au
3.1
Average
284 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Snail Mail
The order process was straight forward. (Initial order made 20/4 and payment finalised on 22/4) However, everything went wrong with the delivery of the foreign currency. The delivery date was set for the 27th of April and it arrived at the local Post Ofice on the 2nd May.
May 25, 2022
Reply from ForeignXchange
Hi Tony, thank you for sharing your honest feedback. We sincerely apologise for the inconvenience caused and have made a note of all the points you have highlighted and forwarded the same to the logistics team.
Regards,
Team Foreign Xchange
Excellent Prompt Service
The easiest no-fuss way to get foreign currency at very competitive exchange rate. Cash delivered to the door. Will definitely use again in future.
May 24, 2022
Very straightforward process
Very straightforward process. User-friendly website, competitive rates, secure payment gateway. Excellent customer service when I needed some info. Delivery to PO safe. Will use again.
May 24, 2022
Easy to order
Easy to order, very competitive rates & simple process for delivery & collect. Can't fault & will definately use again if their system remains similar.
May 24, 2022
I was a little concerned about using…
I was a little concerned about using this company but received my foreign currency without an issue
May 24, 2022
Great service
Great service and very obliging. Despite a few problems that I accidentally created for myself, ForeignXchange was able to easily find a solution to enable me to get my foreign currency easily and in a timely manner. I was kept informed along each step of the delivery and told when it had arrived.
The online ordering/request process was easy to use.
May 24, 2022
Very pleased with this service
Very pleased with this service. Placed order online, received email to deposit funds and upload ID. Money turned up at Post Office on requested day. Process at Post Office to collect took less than 10 minutes to verify identity and count money. Will use again as rates were competitive as well.
May 24, 2022
Slow turnaround time and needed to…
Slow turnaround time and needed to remind them several times.
May 24, 2022
Reply from ForeignXchange
Hi Rob,
We’re so sorry that your experience did not match your expectations. Here at Foreign Xchange we pride ourselves on our excellent customer service. And in this instance, we regret that we missed the mark. We will use the feedback to make us better and to ensure this doesn’t happen again.
Regards,
Team Foreign Xchange
Great Service
Great Service
Website was easy to use and support was available to answer the questions I had. Cash was delivered safely on time.
May 24, 2022
Perfect fantastic service
May 24, 2022
I have no idea what I used…
I have no idea what I used foreignXchange for, likely a donation to a go fund me, it wasn’t obvious. I have received multiple requests for a review which is intrusive and annoying so they get 1 star.
May 24, 2022
Reply from ForeignXchange
Hi Sarah,
We apologize for the experience you had. This is not typical of us and can assure it won’t happen again.
Regards,
Team Foreign Xchange
Very helpful and efficient staff
May 24, 2022
What's the point of sending me multiple…
What's the point of sending me multiple emails, suggesting I write to you if I have questions, and including an invalid reply-to address...?
May 24, 2022
Reply from ForeignXchange
Hi Mike,
Apologies for the experience you've had. This is not typical of us and can assure it won’t happen again.
Regards,
Team Foreign Xchange
Ordering the money was straightforward…
Ordering the money was straightforward on line. Messaged when sent and received at my destination (local PO). Good selection of notes. It arrived on my designated date.
May 24, 2022
Fantastic service
Fantastic service. Quick, easy, secure and currency arrived before the requested time. I will use this service again.
May 24, 2022
Fast efficient service
Fast efficient service, arrived exactly as expected. I did request mixed denominations but got all large bills. Will use service again
May 24, 2022
Foreign Currency purchase
I found the process of purchasing foreign currency through Foreign XChange seamless & simple
May 24, 2022
The service was excellent and my cash…
The service was excellent and my cash was delivered to my post office in a timely fashion. Thank you.
May 24, 2022
This is the best way to organise foreign currency
Very easy. Also a low key way to pick up a wad of cash - in a non descriptive black envelope at the Post Office.
It made me waaaaaay less nervous than the day the Westpac lady counted out 5,000 Euro in front of lots of people in the bank.
May 24, 2022
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