EMORLA (Formerly ForLuxeSake)  Reviews 

81
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I’ve ordered a few dresses from here now, and loved them all! The customer service Emma provides is 100/10! Such quick replies and helpful which you don’t get anywhere else. Will definitely be orde... See more

Rated 5 out of 5 stars

Great service, I received my dress quickly and in great packaging condition. Emma the founder of EMORLA, also sent me an email making sure everything was satisfactory with my purchase! This shows... See more

Rated 5 out of 5 stars

10/10 service from start to finish and hands down the best I've ever received when ordering online. My parcel arrived under 24 hours after I ordered with absolutely zero problems. I even received an... See more

Rated 5 out of 5 stars

Absolutely thrilled with my shopping experience at this e-store! Emma was incredibly helpful when I needed a size exchange, which was handled promptly, professionally, and with clear updates througho... See more

Company details

  1. Women's Clothing Store

Written by the company

About EMORLA (formerly For Luxe Sake) EMORLA is an independent UK fashion brand specialising in destination, occasion and holiday wear. Formerly known as For Luxe Sake, EMORLA is a continuation of the same business, with the same owner, service and commitment to quality. We focus on carefully curated pieces you actually want to wear – timeless, flattering styles designed for holidays, events and special moments. Customer care is at the heart of what we do. If you ever need help with an order, sizing or returns, we’re always happy to help. 📧 Contact us: hello@emorla.co.uk 📱 Instagram: @emorla.co.uk We accept Klarna, Clearpay and Laybuy, and offer fast UK shipping.


Contact info

4.9

Excellent

TrustScore 5 out of 5

81 reviews

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No recent history of asking for reviews

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4.9

All reviews

(81)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Would recommend

I have purchased from ForLuxeSake a few times now, and I absolutely love it. Quality of the clothes is great, pricing is fair and communication is second to none. If you have any concerns, you can contact them and be sure to receive an immediate response. I would definitely recommend x

April 14, 2020
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Thank you so much x

Rated 1 out of 5 stars

Order still not received

I still don’t have my order 3 weeks later ?

April 14, 2020
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Hi Fran, I’m really disappointed you’ve left a 1 Star review. Not only is the above incorrect, your order was placed 9 days ago, which is 5 workings days due to the bank holiday, BUT we have also communicated over email, I have explained the delivery issues we have experienced due to the virus which are beyond our control and given you the option to cancel in which you replied “ I completely understand with everything going on things are delayed and that is absolutely fine!”
We are a small business and times are difficult enough without having to worry about our reputation.
Please think before leaving unfair reviews in future.
Emma.

Rated 5 out of 5 stars

Great service

I ordered tights which were understandably delayed. I was kept updated and offered a refund. Great service

March 25, 2020
Unprompted review
Rated 5 out of 5 stars

Cream Blair Jacket

I ordered the cream Blair jacket in November an literally haven’t taken it off since! Forever getting stopped, complimented and asked where it’s from when I’m wearing it!! Will deffo be ordering from you again x

March 5, 2020
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Amazing! Thank you so much ❤️

Rated 5 out of 5 stars

Loved my dress

Loved my dress, so many compliments, such good quality for the price ❤️ Amazing service

March 4, 2020
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Thank you so much ❤️

Rated 5 out of 5 stars

Love the dress

Love the dress. Just like the picture

February 11, 2020
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Yay, so glad you like it! Thank you for taking the time to leave a review - Emma x

Rated 5 out of 5 stars

Amazing

Amazing company sent on time really made up

January 23, 2020
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Thanks for taking the time to leave us a review 😘

Rated 5 out of 5 stars

Loved the customer service

Loved the customer service, the company was so lovely over Instagram DMs. Will defo be shopping from here again X

January 21, 2020
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Thank you for the fab review 😘

Rated 3 out of 5 stars

Unrealistic sizing

Unrealistic sizing

Size 6-8 was more like size 12

January 20, 2020
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Hey Holly, thanks for your feedback, I’ve checked the dress you returned and can see it does come up slightly bigger than usual, more of a 8 or a very small 10 but it’s definitely not a size 12. Emma x

Rated 5 out of 5 stars

The best

Absolutely made up with my Gucci tights😍amazing quality came soooo much quicker than I thought🤩best price I’ve seen for these type of tights will definitely be purchasing from here again💕

January 17, 2020
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Thanks so much for the fabulous review! 😘❤️

Rated 5 out of 5 stars

Tights

Gorgeous love them

January 17, 2020
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

So glad you like them 😘

Rated 3 out of 5 stars

wrong size

Sent wrong size but did refund. Said they wud refund postage for sending back but didnt

December 11, 2019
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Hi Jill, I’m really sorry about this I thought this has been done, please could you drop me an email at info@forluxesake.co.uk and I’ll get it sorted. Emma x

Rated 1 out of 5 stars

Shocking quality of clothes

Shocking quality of clothes, rubbish customer service and I’m out of pocket because they don’t clearly state the do refunds, only in the small print, paid over £100 for two dresses that are terrible quality. Not happy.

November 19, 2019
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Hi Kirsty, I would like to apologise for your negative experience shopping with us, please could you contact us again on info@forluxesake.co.uk and we'll get this sorted for you x

Rated 5 out of 5 stars

Lovely playsuit

Lovely playsuit ! Fab customer service xxx

October 2, 2019
Unprompted review
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Reply from EMORLA (Formerly ForLuxeSake)

Hi Becky, thanks for the lovely review! It means so much xx

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