Great selection to choose from at very affordable prices. Good communication after ordering and quick delivery. Lovely filter tap, just as expected from pictures. Would definitely recommend & will use... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great selection to choose from at very affordable prices. Good communication after ordering and quick delivery. Lovely filter tap, just as expected from pictures. Would definitely recommend & will use... See more
Company replied
Excellent all round. Great quality product and best price. All measurements provided on clear schematic diagram on website meant I could order with confidence knowing it would fit. Very good... See more
Company replied
We have used Fountain Filters for about 7/8 years now. Usually fitting the new one each year goes according to plan only once can I remember having trouble, after a quick call a suggestion was made a... See more
Company replied
even though my under sink filter doesn't do what I want it to, I was pleased with the help I got from Fountain Filters. They did explain that it probably would not do what I wanted it to so I am waiti... See more
We help health and planet savvy people filter their own tap water. Simon and I have been helping people across the UK with a wide variety of water related issues and concerns since November 2011. We're passionate about sharing our expertise because we care about people getting the drinking and mains water that they're happy with.
Strowger House, Sandy Lane Industrial Estate, NE3 5HE, Newcastle upon Tyne, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently ordered a replacement cartridge fro Franke Triflow. The service is reliable and very efficient and the item ordered was competitively priced. Fountain Filters is happy to answer any questions you might have which helps to make an informed decision when ordering.

Reply from Fountain Filters
A slight problem I had with payment was spotted by Louise without prompting by me. Order went through smoothly and delivered next day. Personal attention, quick efficient service and excellent price; what more could you want?

Reply from Fountain Filters
Very quick turnaround for my replacement filter cartridges. the replacement reminder email they sent me took straight to me the exact product I needed and now the new cartridges are fitted the water pressure is incredible.

Reply from Fountain Filters
We always get great service from fountain filters, excellent quality filters and quick reliable service, reminders when filters are ready to be replaced and easy ordering, we've had our system several years now and no problems at all, we highly recommend fountain filters for great clean drinking water.

Reply from Fountain Filters
Lovely helpful company- great to do business with- quick response- would recommend using them to anyone!

Reply from Fountain Filters
I am carrying on with Avro and taking another tariff is very easy.

Reply from Fountain Filters
Have never dealt with this company before.
I was blown away with the help and experience I received.
He understood my urgency for a new filter and after trying several other online supplies who all came up short with no stock. Even fountain had no stock but out their way to track one down and get shipped to me within a couple of days.
I will be back with other requirements in the future and have now made Them my preferred supplier, who will be my go to company.
Thank you once again.
Andy White. AB White Eng Serv ltd

Reply from Fountain Filters
We have used Fountain Filters for many years. They have always provided great service and filter replacements are top quality.
First class service with a fountain of Knowledge :)
Great advice and delivery.
Cant fault this company.

Reply from Fountain Filters

Reply from Fountain Filters
Simon and Louise have been an absolute pleasure to deal with at Fountain Filters. The service has been amazing and I would have no hesitation in recommending them. From my initial enquiries to eventually working with me to find a good replacement for my out of date water filter system, nothing was too much trouble, despite my many, many emails and questions! I also placed an order for some spare parts for our new filter system and they noticed in the order that I had ordered an incorrect part so phoned to double check and so corrected my mistake. Lovely people to deal with and brilliant service from Fountain Filters.

Reply from Fountain Filters
We ordered a replacement water filter tap. Simon was extremely helpful and helped us laymen to put the tap together. We then discovered that our piping was not 1/4 inch and Simon sourced and supplied the correct fitting for us. The tap is great quality and we are very pleased we ordered it from Fountain Filters.

Reply from Fountain Filters
A friendly approachable company, offering sound, technical & practical advice. Easy to order and quick delivery. A very professional service. Would highly recommend and use again.

Reply from Fountain Filters
Great service. I ordered a replacement filter cartridge online for my water filter tap. It was easy to identify the correct cartridge via Fountain Filters' WEB site. Their price was cheaper than Amazon for the same product, and postage was free, with prompt delivery via Royal Mail.
Simon and Louise’s service was second to none. They helped clarify what I needed both times and the items were available promptly to collect at my convenience.
They have excellent customer services. I had a problem and they recommended me the part and it arrived swiftly. Well done.

Reply from Fountain Filters
My replacement filter arrived safely in London just three days after I placed the order online. I am very happy with this company and will use them again.

Reply from Fountain Filters
Excellent knowledgeable care. Very friendly and helpful indeed. Thank you

Reply from Fountain Filters
I live in a very hard water area so unsure of which product I needed but after speaking to them ordered the correct product for my needs and it all arrived very promptly with every thing needed to install.

Reply from Fountain Filters
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.