Fountain Filters Reviews 

220
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great selection to choose from at very affordable prices. Good communication after ordering and quick delivery. Lovely filter tap, just as expected from pictures. Would definitely recommend & will use... See more

Company replied

Rated 5 out of 5 stars

Excellent all round. Great quality product and best price. All measurements provided on clear schematic diagram on website meant I could order with confidence knowing it would fit. Very good... See more

Company replied

Rated 5 out of 5 stars

We have used Fountain Filters for about 7/8 years now. Usually fitting the new one each year goes according to plan only once can I remember having trouble, after a quick call a suggestion was made a... See more

Company replied

Rated 4 out of 5 stars

even though my under sink filter doesn't do what I want it to, I was pleased with the help I got from Fountain Filters. They did explain that it probably would not do what I wanted it to so I am waiti... See more

Company details

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Written by the company

We help health and planet savvy people filter their own tap water. Simon and I have been helping people across the UK with a wide variety of water related issues and concerns since November 2011. We're passionate about sharing our expertise because we care about people getting the drinking and mains water that they're happy with.


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4.8

Excellent

TrustScore 5 out of 5

220 reviews

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4.8

All reviews

(220)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Replacement cartridge for Franke Triflow

I recently ordered a replacement cartridge fro Franke Triflow. The service is reliable and very efficient and the item ordered was competitively priced. Fountain Filters is happy to answer any questions you might have which helps to make an informed decision when ordering.

June 12, 2021
Unprompted review
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Reply from Fountain Filters

Thanks so much Hanna. Your kind words are appreciated. Simon & Lou

Rated 5 out of 5 stars

Excellent service

A slight problem I had with payment was spotted by Louise without prompting by me. Order went through smoothly and delivered next day. Personal attention, quick efficient service and excellent price; what more could you want?

June 10, 2021
Unprompted review
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Reply from Fountain Filters

Thanks so much Peter. Happy to help you out with your cartridge and cheers for ordering it from us. Lou & Simon.

Rated 5 out of 5 stars

Excellent company

Very quick turnaround for my replacement filter cartridges. the replacement reminder email they sent me took straight to me the exact product I needed and now the new cartridges are fitted the water pressure is incredible.

June 4, 2021
Unprompted review
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Reply from Fountain Filters

Thanks so much for the lovely feedback Richard. A pleasure to have you as our customer. Have a lovely day. Simon & Lou.

Rated 5 out of 5 stars

Clean drinking water

We always get great service from fountain filters, excellent quality filters and quick reliable service, reminders when filters are ready to be replaced and easy ordering, we've had our system several years now and no problems at all, we highly recommend fountain filters for great clean drinking water.

May 20, 2021
Unprompted review
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Reply from Fountain Filters

Thanks so much Sandra and we're delighted that you find everything simple and straightforward. Thank you for being such a fab customer. Have a lovely day. Simon & Lou.

Rated 5 out of 5 stars

Great company

Lovely helpful company- great to do business with- quick response- would recommend using them to anyone!

May 14, 2021
Unprompted review
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Reply from Fountain Filters

Thanks so much Chris. Much appreciated and it was a pleasure to help you out. Simon & Lou

Rated 5 out of 5 stars

Carrying on.

I am carrying on with Avro and taking another tariff is very easy.

May 12, 2021
Unprompted review
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Reply from Fountain Filters

Hi there John. Thanks for this feedback but was it meant for us? Avro and tariffs are not something we do! We did supply you with a water filter cartridge...Simon & Lou

Rated 5 out of 5 stars

Have never dealt with this company…

Have never dealt with this company before.
I was blown away with the help and experience I received.
He understood my urgency for a new filter and after trying several other online supplies who all came up short with no stock. Even fountain had no stock but out their way to track one down and get shipped to me within a couple of days.
I will be back with other requirements in the future and have now made Them my preferred supplier, who will be my go to company.
Thank you once again.
Andy White. AB White Eng Serv ltd

May 11, 2021
Unprompted review
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Reply from Fountain Filters

Wow - thanks for the lovely feedback Andrew. It was a pleasure to help you out and we never say no to a challenge of finding a product for a customer. Many thanks and have a lovely evening. Lou & Simon.

Rated 5 out of 5 stars

First class service

First class service with a fountain of Knowledge :)
Great advice and delivery.
Cant fault this company.

March 9, 2021
Unprompted review
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Reply from Fountain Filters

A fountain of knowledge - love it! Thanks for the kind feedback. Have a lovely day. Simon and Lou.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Fast shipping.

March 9, 2021
Unprompted review
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Reply from Fountain Filters

Thank you so much. We are very grateful for your business. Have a lovely day. Simon & Lou

Rated 5 out of 5 stars

Fountain Filters are an amazing company to deal with

Simon and Louise have been an absolute pleasure to deal with at Fountain Filters. The service has been amazing and I would have no hesitation in recommending them. From my initial enquiries to eventually working with me to find a good replacement for my out of date water filter system, nothing was too much trouble, despite my many, many emails and questions! I also placed an order for some spare parts for our new filter system and they noticed in the order that I had ordered an incorrect part so phoned to double check and so corrected my mistake. Lovely people to deal with and brilliant service from Fountain Filters.

March 1, 2021
Unprompted review
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Reply from Fountain Filters

The more questions the better. Thank you for your very kind comments. Your review has made our day. Simon & Lou.

Rated 5 out of 5 stars

Excellent customer service

We ordered a replacement water filter tap. Simon was extremely helpful and helped us laymen to put the tap together. We then discovered that our piping was not 1/4 inch and Simon sourced and supplied the correct fitting for us. The tap is great quality and we are very pleased we ordered it from Fountain Filters.

March 1, 2021
Unprompted review
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Reply from Fountain Filters

Really pleased to be able to help you out. Thank you for your kind review. Lou & Simon.

Rated 5 out of 5 stars

A friendly approachable company

A friendly approachable company, offering sound, technical & practical advice. Easy to order and quick delivery. A very professional service. Would highly recommend and use again.

February 26, 2021
Unprompted review
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Reply from Fountain Filters

Thank you for your lovely comments. Lou & Simon.

Rated 5 out of 5 stars

Great service

Great service. I ordered a replacement filter cartridge online for my water filter tap. It was easy to identify the correct cartridge via Fountain Filters' WEB site. Their price was cheaper than Amazon for the same product, and postage was free, with prompt delivery via Royal Mail.

February 9, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Simon and Louise’s service was second to none. They helped clarify what I needed both times and the items were available promptly to collect at my convenience.

February 9, 2021
Unprompted review
Rated 5 out of 5 stars

They have excellent customer services

They have excellent customer services. I had a problem and they recommended me the part and it arrived swiftly. Well done.

January 29, 2021
Unprompted review
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Reply from Fountain Filters

Thanks very much for the kind feedback Rachael. So glad we could help you out with the part you needed. Have a lovely day. Simon and Lou.

Rated 5 out of 5 stars

Reliable Supplier

My replacement filter arrived safely in London just three days after I placed the order online. I am very happy with this company and will use them again.

January 7, 2021
Unprompted review
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Reply from Fountain Filters

Thanks for the lovely feedback Gerlando. Royal Mail have been a little busy and this has had a knock on effect for our customers. But pleased that your cartridge arrived in good time.

Rated 5 out of 5 stars

Excellent knowledgeable care

Excellent knowledgeable care. Very friendly and helpful indeed. Thank you

December 10, 2020
Unprompted review
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Reply from Fountain Filters

Thank you so much. Your feedback really does help and support a small business like ours. Simon & Lou.

Rated 5 out of 5 stars

great customer service and product

I live in a very hard water area so unsure of which product I needed but after speaking to them ordered the correct product for my needs and it all arrived very promptly with every thing needed to install.

December 7, 2020
Unprompted review
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Reply from Fountain Filters

Happy days Stuart. Thanks for such lovely feedback and glad we could help you out with your hard water filter. Lou & Simon

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