Great selection to choose from at very affordable prices. Good communication after ordering and quick delivery. Lovely filter tap, just as expected from pictures. Would definitely recommend & will use... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Great selection to choose from at very affordable prices. Good communication after ordering and quick delivery. Lovely filter tap, just as expected from pictures. Would definitely recommend & will use... See more
Company replied
Excellent all round. Great quality product and best price. All measurements provided on clear schematic diagram on website meant I could order with confidence knowing it would fit. Very good... See more
Company replied
We have used Fountain Filters for about 7/8 years now. Usually fitting the new one each year goes according to plan only once can I remember having trouble, after a quick call a suggestion was made a... See more
Company replied
even though my under sink filter doesn't do what I want it to, I was pleased with the help I got from Fountain Filters. They did explain that it probably would not do what I wanted it to so I am waiti... See more
We help health and planet savvy people filter their own tap water. Simon and I have been helping people across the UK with a wide variety of water related issues and concerns since November 2011. We're passionate about sharing our expertise because we care about people getting the drinking and mains water that they're happy with.
Strowger House, Sandy Lane Industrial Estate, NE3 5HE, Newcastle upon Tyne, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very competitively priced and excellent service. Would use them again.

Reply from Fountain Filters
Good website, excellent service, on time and works well. THANKS!

Reply from Fountain Filters
Immediately responsive to email, telephone support and delivery. A personal, hands-on business that leads to re-ordering with confidence.

Reply from Fountain Filters
I needed 2 water filter cartridges and found this company. Excellent prices, great communication and fast delivery. All in all a great experience.

Reply from Fountain Filters
Great value and customer service. Good advice and quick delivery. What more could you want

Reply from Fountain Filters
Very no, EXTREMELY good service and plenty of time to give advice. First port of call in future

Reply from Fountain Filters
I contacted Simon after making the incorrect purchase on Amazon and the technical expertise was fantastic. The o ring i needed was very specific for a RO water filter system that I bought abroad and i an now glad to say no more leaks thank you Simon and Louise

Reply from Fountain Filters
I needed parts to enable me to connect my freezer water ice dispenser to my water supply. Different size pipes, old and metric sizing. After emailing my problem, I was thrilled with how quick it was answered, and how research was done to direct me to where to get a part, which would connect to one they sold. A week later I had both parts, I fitted them easily, and now have water, ice and crushed ice on demand.
Such customer service to be proud of.

Reply from Fountain Filters
Easy reorder and fast delivery. What's not to like.

Reply from Fountain Filters
Ordered 1 x Pearl-T Drinking Water Filter on the Internet. The order was filled by the local distributor {about three miles away, crow flight}.
Simon rang up and offered to drop it off the same day, which was great, and he did.
So far very happy with it.

Reply from Fountain Filters
There are some rare companies that you just know you can trust the minute you speak to them - and fountain filters are just one of those companies - Simon and Louise seem so genuinely nice people - 100% recommenced

Reply from Fountain Filters
Good price, quality product and service including almost immediate dispatch. Stands out from the crowd.

Reply from Fountain Filters
First class service. They give regular reminders when a replacement filter is needed and orders are delivered quickly and efficiently. They are very knowledgeable and happily spend time answering questions and giving advice.

Reply from Fountain Filters
My filter was fitted a number of years ago before I bought this house. I needed some spares that Simon kindly supplied at a good rate considering P&P is included. Not only that but I asked for a couple of washers that he did not have but Simon got them sent to me free of charge.
Excellent service
Cheers
Stewart

Reply from Fountain Filters
We ordered a 3-lever tap, but was not aware it was out of stock at the time of ordering. However, we were kept informed with updates on the progress of our order, and in the end the tap arrived sooner than the stated delivery date. Very helpful company and we wish them every success with their business.
Service remains excellent as it was when I first bought filters many years ago;
Excellent products and service with a personal touch, I totally recommend them

Reply from Fountain Filters
First class company. Never had a problem with their replacement cartridges, and much cheaper than other sites. Would not hesitate in recommending them.

Reply from Fountain Filters
I have used this company several times. I have found them very helpful, reliable and goods arrive speedily. Thank you

Reply from Fountain Filters
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.