Fountain Filters Reviews 

220
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great selection to choose from at very affordable prices. Good communication after ordering and quick delivery. Lovely filter tap, just as expected from pictures. Would definitely recommend & will use... See more

Company replied

Rated 5 out of 5 stars

Excellent all round. Great quality product and best price. All measurements provided on clear schematic diagram on website meant I could order with confidence knowing it would fit. Very good... See more

Company replied

Rated 5 out of 5 stars

We have used Fountain Filters for about 7/8 years now. Usually fitting the new one each year goes according to plan only once can I remember having trouble, after a quick call a suggestion was made a... See more

Company replied

Rated 4 out of 5 stars

even though my under sink filter doesn't do what I want it to, I was pleased with the help I got from Fountain Filters. They did explain that it probably would not do what I wanted it to so I am waiti... See more

Company details

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Written by the company

We help health and planet savvy people filter their own tap water. Simon and I have been helping people across the UK with a wide variety of water related issues and concerns since November 2011. We're passionate about sharing our expertise because we care about people getting the drinking and mains water that they're happy with.


Contact info

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(220)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Seller

Good website, excellent service, on time and works well. THANKS!

November 14, 2020
Unprompted review
Fountain Filters logo

Reply from Fountain Filters

Thanks Steve. Glad your o-ring fitted and you've now got a good working system again. Simon & Lou.

Rated 5 out of 5 stars

Immediately responsive

Immediately responsive to email, telephone support and delivery. A personal, hands-on business that leads to re-ordering with confidence.

November 10, 2020
Unprompted review
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Reply from Fountain Filters

Thank you so much Enid. That's made us smile today. Have a lovely day. Simon & Lou

Rated 5 out of 5 stars

Replacement water filter cartridges

I needed 2 water filter cartridges and found this company. Excellent prices, great communication and fast delivery. All in all a great experience.

November 4, 2020
Unprompted review
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Reply from Fountain Filters

Thanks so much for your lovely words. We appreciate you taking the time to leave us a review. Simon & Lou

Rated 5 out of 5 stars

Great value and customer service

Great value and customer service. Good advice and quick delivery. What more could you want

September 24, 2020
Unprompted review
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Reply from Fountain Filters

Thanks for your lovely review Mark. We really appreciate it.

Rated 5 out of 5 stars

Very impressed

Very no, EXTREMELY good service and plenty of time to give advice. First port of call in future

July 22, 2020
Unprompted review
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Reply from Fountain Filters

You've put a smile on our faces this morning after reading your kind words. We are incredibly grateful. Thank you. Have a lovely day. Simon & Lou

Rated 5 out of 5 stars

Excellent customer service from Simon

I contacted Simon after making the incorrect purchase on Amazon and the technical expertise was fantastic. The o ring i needed was very specific for a RO water filter system that I bought abroad and i an now glad to say no more leaks thank you Simon and Louise

June 27, 2020
Unprompted review
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Reply from Fountain Filters

Thank you very much for your kind feedback Sundeep. The correct sized O-rings can be problematic to find and we're pretty confident that we can find the correct ones for a customers now for a variety of systems, not just ours! Have a lovely day. Simon & Lou.

Rated 5 out of 5 stars

Sooooooo helpful.

I needed parts to enable me to connect my freezer water ice dispenser to my water supply. Different size pipes, old and metric sizing. After emailing my problem, I was thrilled with how quick it was answered, and how research was done to direct me to where to get a part, which would connect to one they sold. A week later I had both parts, I fitted them easily, and now have water, ice and crushed ice on demand.
Such customer service to be proud of.

June 2, 2020
Unprompted review
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Reply from Fountain Filters

Such lovely feedback Wendy. We are so very grateful that you took the time to do this. We love being able to solve water problems for people and are really happy that you've now got ice! Simon & Lou.

Rated 5 out of 5 stars

Easy reorder and fast delivery

Easy reorder and fast delivery. What's not to like.

May 7, 2020
Unprompted review
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Reply from Fountain Filters

Thanks Harry. We try our best and are happy that you were happy with our service. Lou & Simon

Rated 5 out of 5 stars

Ordered 1 x Pearl-T Drinking Water…

Ordered 1 x Pearl-T Drinking Water Filter on the Internet. The order was filled by the local distributor {about three miles away, crow flight}.
Simon rang up and offered to drop it off the same day, which was great, and he did.
So far very happy with it.

May 2, 2020
Unprompted review
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Reply from Fountain Filters

Thanks for your kind words Mervyn. It seemed sensible to drop your parcel off as you're really only around the corner from us. Glad you're happy with it and we're always here should you need us. Have a lovely day.

Rated 5 out of 5 stars

just brilliant

There are some rare companies that you just know you can trust the minute you speak to them - and fountain filters are just one of those companies - Simon and Louise seem so genuinely nice people - 100% recommenced

May 1, 2020
Unprompted review
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Reply from Fountain Filters

Thanks so much John. We absolutely love what we do and appreciate our customers so much. Have a lovely weekend.

Rated 5 out of 5 stars

Recommend - stands out from the crowd

Good price, quality product and service including almost immediate dispatch. Stands out from the crowd.

May 1, 2020
Unprompted review
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Reply from Fountain Filters

Thank you so much for your kind words. This kind of feedback makes our day. We're buzzing. Always happy to help our awesome customers. Have a lovely weekend.

Rated 5 out of 5 stars

First class service

First class service. They give regular reminders when a replacement filter is needed and orders are delivered quickly and efficiently. They are very knowledgeable and happily spend time answering questions and giving advice.

April 2, 2020
Unprompted review
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Reply from Fountain Filters

Thanks Ian. It's a privilege to have customers like you. We love doing what we do.

Rated 5 out of 5 stars

Excellent Service

My filter was fitted a number of years ago before I bought this house. I needed some spares that Simon kindly supplied at a good rate considering P&P is included. Not only that but I asked for a couple of washers that he did not have but Simon got them sent to me free of charge.
Excellent service
Cheers
Stewart

March 30, 2020
Unprompted review
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Reply from Fountain Filters

Thank you so much for the lovely feedback Steward. It was a pleasure to help you out.

Rated 5 out of 5 stars

Very Helpful

We ordered a 3-lever tap, but was not aware it was out of stock at the time of ordering. However, we were kept informed with updates on the progress of our order, and in the end the tap arrived sooner than the stated delivery date. Very helpful company and we wish them every success with their business.

December 5, 2019
Unprompted review
Rated 5 out of 5 stars

First class company

First class company. Never had a problem with their replacement cartridges, and much cheaper than other sites. Would not hesitate in recommending them.

November 4, 2019
Unprompted review
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Reply from Fountain Filters

Thank you so much James. Simon and I are very appreciative of your feedback. Have a fab day.

Rated 5 out of 5 stars

I have used this company several times

I have used this company several times. I have found them very helpful, reliable and goods arrive speedily. Thank you

September 2, 2019
Unprompted review
Fountain Filters logo

Reply from Fountain Filters

Thank you so much Rosemary. Simon and I appreciate your kind words. I also see that you've liked our Facebook page which we are grateful for. Glad you product arrived safe and sound. Lou

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