Frank Innes Reviews 

So as a Property Developer I would say I understand the game very well, however there is a BIG difference in the game, and the market? Don't get me wrong I had a few agents out to give me there assessment on this property. By far the duo team Niamh, and Beth at Frank innes were exceptional in every way. They had great knowledge on demographics, and gave me some really good ideas on how to maximise my rental returns. These two are the type ladies that every landlord needs to manage there rentals. They are honest, fair, not pushy, and very genuine.
I will definitely use these these ladies now, and in the near future.
Frank Innes Coalville - They are an asset to Frank Innes.
Thank you once again

Burton branch.
We used Frank Innes in Burton to manage our property that we rented out. We were really disappointed by them and feel they provided a service to the tenant not us the landlord.
They didn't keep us updated and we had to chase them for outcomes of any maintenance work being completed at the house. We seem to speak to different people on most occasions and it was whilst speaking to a member of staff that didn't know us or the property who let the cat out of the bag that our tenants had given notice and were going to be moving out. This was a complete surprise to us. We also established that they were working with the tenants to find a new property which they managed to do without us being asked to provide a reference to the new landlord.
All in all their service was either poor or non-exsistent and we felt they were very pro-tenant which is ironic because we were paying them full management fees each month. As a final frustration the tenants left the property in arrears with their rent.
This was our first experience as landlords and we felt let down by Frank Innes, the tenants and the Tenancy Agreement (law) which isn't worth the paper it's written on.
My advice would be find yourself a different letting agent.

From start to finish Tony Cotterill at Frank Innes West Bridgford and his team were truly professional, helpful and highly efficient.
Offering prudent advice and were most reassuring.
Frankly leaving their competitors in the shade.

They handled the sale of my late father’s home excellently, ensuring that all went seamlessly.

Thank you all and especially to Courtney, who conducted the sale and also their colleague Harvey.

I would highly recommend Frank Innes to anyone thinking of selling and buying.

Dont go near this company with a barge pole....let a house through them, paid deposit and had a confirmed move in date...only to be informed 2 weeks before commencement that the property actually wasnt available... even though it was still being actively listed on rightmove
Requested deposit return...told it would take 3 to 5 workings days.. seeing is believing.

I’ve had a broken shower for about 5 days and was told by frank innes to alert it on the system and it will be fixed, the staff have been extremely unhelpful with resolving this problem as I have alerted it 5 times and still 5 days later haven’t had anyone contact me about getting my shower fixed. Every time I call someone working at frank innes it’s like it’s an inconvenience to them that my shower at a property they are responsible has broken.

I have had the best experience using frank innes to manage the rental of my property. Eden has been so amazing with open communication, finding the perfect tenants and on hand with any questions I have. I couldn’t recommend her highly enough! Thank you Eden for always putting me at ease and being such a lovely and efficiently organised person!

Frank Innes via Gemma Bailey managed a 19 apartment property owned in Chesterfield for several years prior to our disposal in July of this year. The service offered was very good including assistance with the sale. Would recommend them to any landlord.

Lydia and Euan were absolutely brilliant helping my son secure rental who was relocating to Derby for work. So responsive, helpful and the experience was first class from first enquiry to receiving a welcome box and keys to his new home.
Highly recommend Frank Innes

Izzy and Beth from Frank Innes have been brilliant. We approached them to rent our bungalow and in less than 24 hours a tenant was found. They provided a great service and kept us informed throughout the process. We were really impressed and would not hesitate to use them again.

Rented from the agency in nottingham. Horrible horrible, made me pay on the 28th but gave me the keys 3 days later, issues with the contract, bad attitude, slow process for the rent and at the end of tenancy they are trying to put a false claim against me to get money. I have proof of every false claim they did. Let's see if they can bully people in front of a judge. Avoid them in nottingham

Selling my late sister's house was difficult to say the least but Leah Allen at Frank Innes Derby excelled. Leah was professional, kept me informed throughout the long process, nothing was too much trouble. I would not hesitate to recommend Frank Innes Derby. Thank you so much.

Do not let them manage any of your rentals they don’t care they let the tenants wreck it

I recently rented a house through Frank Innes Lettings (Ashby branch) in May, and I couldn't be more impressed with their service. From start to finish, the process was incredibly smooth and efficient, largely thanks to Izzy, who handled my tenancy.

Izzy was exceptionally professional, quick to respond, and maintained very high standards throughout. All documentation was perfectly clear, and communication was consistently on point, making what can often be a stressful process feel effortless.

I highly recommend Frank Innes Lettings for anyone looking to rent. Their professionalism and efficiency truly stand out

This is definitely the worst agency in Chesterfield, be very careful when renting a property with them, I will never rent with them again!!!!

Totally Unprofessional and Incompetent, our landlord they managed the property for went bankrupt, we were left in limbo for months with no information on what was happening, until a for sale sign went up outside our home, we were then treated like criminals for a year and a half, we had to get the local authority to force them to make repairs on our boiler in the dead of winter as they ignored our requests to fix it, we waited six weeks before it was repaired, no heating no hot water with temps outside at -5c, when we were eventually evicted through a section 21 no fault notice, it took them a month to realize we had moved out, they asked us why we hadn't paid that moths rent, totally cluess, avoid any dealings with this agency.

Avoid Avoid Avoid ,dishonest game playing liars at the Derby branch tried to make an offer they wanted us to jump through a million hoops without it being accepted. we booked to view they went to a different property that they sent a link to that we had zero interest in so a wasted trip with no apology ! when we did view the guy couldn't open the garage and knew nothing about the property he just said i don't know im just here to open the door he really didn't care a bit , looked totally fed up made us want to go without viewing
Then they started telling us that others had offered more then we did and started down the best and finals route, our broker said they were the worst company to deal so with we went elsewhere and brought something else seamlessly and 6 weeks later the property is still for sale - shocking company

Awful company-avoid at all costs. Dealt with 2 branches-one turns up without the code to get to the apartment block-leaving us on the street whilst he went back to the office to find the code. Then he came back without a key to get into the apartment-again leaving us there whilst he went back to the office to find the key.
Other branch sent a man who was only there to open the door. He said himself it was embarrassing and he couldn't tell us a single thing about the property for sale. Few days later having had to email to get all the information that should have been given to me at the viewing I made an offer. In the middle of the negotiations the agent disappears for 4 hours to do some viewings-failing to tell me my offer had been accepted! At the end of all that and only once solicitors were instructed they tell me there is no freeholder. I would never have even viewed had I known there wasn't a freeholder. Totally deceptive, untrustworthy and abysmal.

first time moving and they made it such an easy experience. i most definitely was not the easiest of their customers, i would ring them at least once a day with a question about the application process and they were brilliant with dealing with my queries. i’ve now moved into the property which had a few issues to begin with and they’ve contacted the landlord who is now getting a contractor out, so they were great with that. i also wanted to change the date my rent was due which they made a simple and quick process. To say this was my first ever move and should’ve been at least a somewhat stressful experience they made it such a smooth experience and explained everything to me in a way i understood as a first time tenant.

Utterly terrible, please do not bother if you're a landlord. Withholding deposit even when tenant thoroughly wrecked the property months ago. SMT are not legally trained and have no idea how to resolve issues. Seriously doubt the tenant was thoroughly background checked. Passed round in circles unprofessionally. Withholding rent protection, haven't followed procedures. Need I go on. Thousands of pounds down in rent and fees and zero offer or liability.

Frank Innes in Derby have been handling my let property for five years now. During that time I have had three tenants and I'm sure they would echo my wholehearted endorsement of the Derby team.

My most recent contact has been with Euan Aldred who helped the previous tenants move at short notice into their own property and found e a great tenant in less than a week.

Thoroughly recommended and also check out their insurance products. Good value and the price hasn't increased for three years!