FREEBIRD: Handcrafted Leather Boots Reviews 82

TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

The boots are indeed BEAUTIFUL. However, I bought 3 different boots all size 8. One fit true to size- perhaps a 1/2 up but wearable. The second pair fit a size and a half bigger and the third pair is... See more

Rated 5 out of 5 stars

I Received my shoes and they were packaged perfectly and wow my shoes are absolutely gorgeous I have been wanting a pair of Freebird shoes for so long and when I finally got them they were everything... See more

Rated 1 out of 5 stars

2 times I have expressed my concerns with my purchases. The Randi left black marks on my ankles and my black slides were slippery and uncomfortable. Freebird has stalled by asking tons of questions wh... See more

Company replied

Rated 5 out of 5 stars

Love my Freebirds! I have at least 25 pair! I lost track! Any issues and customer service has been awesome! Easy exchanges. If they are sale some might be non refundable and it is STATED. Also there a... See more

Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Freebird makes handcrafted leather boots. We are under new ownership as of December 2025. We are not a shaving company!


Contact info

3.1

Average

TrustScore 3 out of 5

82 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great service

Great service. I ordered my boots, paid on line. I asked Freebird to deliver them quickly as my husband would receive them at his hotel in Washington. They communicated the delivery process and I received the boots in less than a week. Thank you for my gorgeous hand crafted boots and awsome experience.

March 26, 2019
Unprompted review

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