Freedom Mortgage & Protection Services Ltd Reviews 

Wow Suzanne & Richard are really the DREAM team. Our case wasn't straight forward at all but they stuck with us and took on the challenge.

We really can't thank them enough! They were always on hand to answer our questions and put us at ease!
If I could I would give them a higher score.

Thanks so much for helping make our Dream come true, on our move to Chelmsford.

Richard and Suzanne were absolutely fantastic. They talked us, as first time buyers, through everything and made sure we were fully aware of everything we needed to be. They were flexible with us and did an amazing job with our house - we couldn't have asked for more. They are friendly and so very helpful, and happy to go out of their way to work with you. Completely recommend.

Suzanne & Richard were great in helping me secure a mortgage offer and with my Help to Buy application. As a first time buyer I was slightly overwhelmed, but they made the process super simple for me. Very friendly and helpful people. Would highly recommend.

Richard took the service standard to the next level. He is calm, wise and excellent at explaining complex things in simple language. He is truly an expert when it comes to advising and guiding the whole process of purchasing. His knowledge of the lender is absolutely brilliant. Our mortgage application was different and quite difficult due to our personal circumstances. But Richard handled it like a piece of cake. So, please speak to Richard at least once before you decide anything.

Once we signed up with their service, they took all our stress away about the mortgage offer. Richard and Suzanne advised us at every single step of the purchase. Suzanne is great at organising all the complex paperwork. She is super fast, responded to any queries and provided regular updates on every situation. She carefully inspected our documents and dealt with the lender and HTB accordingly. We have received regular updates even in the late evenings, which is just one small sign of how seriously they care about customer service. We cannot thank them enough.

We are lucky to have them by our side throughout our purchasing journey, and we would highly recommend their service to our family and friends.
- Hisham

Richard and Suzanne were brilliant throughout our Mortgage application and helped us massively as first time buyers. They were extremely knowledgeable and swift getting everything sorted for us and were a big part of getting a fast turnaround on our application. I can't recommend their services enough!

Both Suzanne and Richard were fantastic in their mortgage guidance. They gave myself and my partner a peace of mind as first time buyers and went over and above to get us the best possible mortgage rate and made sure the application process was as simple as possible for us.

Would highly recommend - Suzanne our admin manager went above and beyond for us, often sending emails outside of working hours to update us! Which we greatly appreciated. Thank you Richard and Suzanne!

They were on time and very professional throughout the process.

Suzanne and Richard set the standard for what all customer service should be like. They are friendly, approachable and very professional. My purchase process was hugely stressful and Suzanne and Richard went above and beyond to make me feel supported and reassured at all times. They provide regular updates and never need to be chased on anything. They have a huge amount of knowledge about and passion for what they do and also happen to be two of the nicest people I've ever met. Cannot recommend them more. Thank you!

Rachel

Great service from Richard and Suzanne. They have been very helpful going above and beyond. Will definitely be using again when we are due for renewal and will be recommending to others.
Thanks guys for your help!

Suzanne and Richard from the beginning have been very professional and diligent through the whole mortgage process, in buying my first property. I would definitely recommend their services.

Suzanne and Richard, from start to finish, have been thoughtful, considerate and timely in their responses. It was only four days from application submission to mortgage offer!

I would highly recommend Suzanne, Richard, and the entire Freedom Mortgage team for anyone considering a mortgage!

Suzanne & Richard are the best!
Many thanks to Suzanne and Richard for helping me secure a mortgage to buy my first home. Suzanne and Richard made my worries vanish completely and gave me confidence and knowledge that helped me feel comfortable with all the procedures. Suzanne is kind, helpful and always available. Richard is knowledgeable, honest and doesn’t mind explaining things to you, twice. I would definitely recommend them and have them help me with a process like this again, in the future. Thanks a lot Suzanna and Richard!

Richard & Suzanne have been great in helping me find a mortgage and navigate the help to buy scheme as a first time buyer. Extremely professional and knowledgeable about the market and the process, I couldn't recommend them any more!

I look forward to working with them at some point in the future.

We had brilliant service from both Richard and Suzanne from day one!
They were both super helpful, really communicative and supportive throughout the whole process. They definitely made the stress much more manageable!
We would definitely recommend them and would absolutely use them again in the future.

I received a really great service from Suzanne and Richard. They were able to offer really excellent advice in the process of porting my mortgage in the run up to my move. I have already recommended Freedom Mortgage Services to two other people since engaging with them.

Richard and Suzanne have been incredibly helpful for the whole purchase process! I would not hesitate to recommend their service!

Richard and Suzanne have been incredibly helpful for
the whole purchase process! Always provide the detail and soluctions with great patience when I have quesitons. I would definitely recomment their service!

Thank you again!

Kay

Richard and Suzanne have been incredibly helpful throughout my flat purchase and I would recommend them to anyone looking to purchase a property.

I will put even more stars if I could. Buying a property as a newbie and a foreigner is a bit of puzzle. Richard and Suzanne have made it almost pleasurable ! They work tirelessly to get me the best rates but most of it they provide me with real advice on how the property market work and what to expect. A team that has your best interest in mind