FUDGE & SONS Reviews 300

Still waiting after 10 days and being reassured when I called after a week and a few days later that the bike was going to be delivered that day.

Excellent customer service and thank you for the quick turn around on our two bikes and kids seat, amazing staff

Gavin is an asset to this store. He is very professional and very helpful.

Excellent service, would definitely use them again.

I've bought bikes for myself and both children here for about 6 years. Good selection, knowledgeable, friendly.

My experience here is not so positive. I ordered a bike and pay for it and the order was cancelled two days later.They had no more bikes which makes a joke of the stock keeping.I rang before ordering online to check that there was stock and was confirmed.
Equally, speaking to the store in Paddington is a painful act.Its not easy and they are not helpful.You feel like you bother, which is not nice, when you just need some info. no more.
Customer service then can be improved

We recently purchased two bikes for holiday touring.
They were very thorough and talked us through all options available spending a long time to help us get the best bikes for our requirements. Nothing was too much trouble and they really gave an excellent service. I would thoroughly recommend to visit them and have a chat before purchasing any bike. So helpful and professional.
Thanks Kieran and the rest of the team.

My item was available for collection promptly.
The staff were friendly and efficient when I collected my item.

Great personal and local cycle shop, couldn’t ask for more! Served by a great team for many years! Beats online hassle and inconvenience!

Recently bought a Specialized Roubaix Comp from Fudges. Package was delivered on the date promised. Following unpacking, I found the gearing not to be 100%. My local bike shop identified a relatively minor manufacturing cable defect. Fudges were good enough to refund me the cost of the work necessary. Thank you!

A great little shop with friendly, attentive staff who always go the extra mile. We’ve been going here for years and I recommend it highly. A big thank you to Gavin For helping me out on such a busy day.

Ordered a Brompton toolkit from Fudges. It didn't arrive as the post office in my town closed for refurbishment so they sent all their parcels back. Fine, not Fudges' fault. However when according to the tracking number the toolkit had arrived back to Fudges they refused to refund me, claiming they hadn't received the parcel... They then ignored any of my further emails. I pointed out they were in breach of the law, and informed I would request a charge back through paypal, after which I finally received my refund. Thank goodness I paid by PayPal.

A week or so later the courier company contacted me. They wanted my side of the story, because as it turned out Fudges was claiming they had sent 3 x the item to my address, and was trying to claim back 3 x the money...!

Great service and price. Tern B7 is a Brompton beater at much less cost

I ordered one bike online and was told that they could move a few things to make sure I could collect the bike at a convenient time. I then changed my mind about the bike I had ordered and was given a full refund immediately with no hesitation. I then ordered another bike which was more suitable and the service has been great so far.

Both of the bikes I ordered were current models and cheaper at Fudges than anywhere else.

Super helpful guys at the Paddington Store - went in on a Saturday afternoon and took an electric Brompton out for a spin. The chaps in there are amazingly friendly and helpful. Can't fault them. No pressure to buy at all. I ended up ordering online and then picking up in the same store. Bike was ready to go - got a tutorial about all the bits and they also helped teach me how to fold and in fold for about 30 mins!!

Thank you so much - really rare to find such friendly and good service these days. Look forward to returning for serving etc

Quality Maxi Micro Scooter bought as a replacement for my fast growing son.
Well packaged and very reasonably priced.
Delivery was swift and well packaged.
Many thanks Fudge’s Cycles.

Great product and price - fast delivery service!