Furniture Village - Cambridge Reviews 

The staff were very helpful and knowledgeable and the process was done speedily. The delivery was on time. One small mistake was the delivery van was very big and had a big struggle coming down our narrow street even though I had specified that the company should send a smaller vehicle. Somebody had forgotten to put this on the order. Anyway the delivery men Ben and Adam managed to overcome it somehow and were very good.

Looking for furniture took me to Furniture Village and it was easier than expected. There's a good mix of styles, so it's simple to find something that fits. The space is open and comfortable, nice for browsing with someone. Ended up finding more than I planned.

There was an issue with our order when it arrived at our house - a pen mark on the leather. I spoke with a lovely lady Lola who was very apologetic and quickly helped resolve the issue. Very professional and polite.

The service was fantastic and the salesperson Azzdean was really helpful and patient trying to get us the best deal. Bonus latte and cookies were very nice. Great Experience for a change picking a sofa

Very good range of sofa & chairs at very good prices! Aaron was extremely helpful & not pushy at all! I found exactly what I was looking for & am really looking forward to the arrival of my new suite on Monday 13th! Very quick delivery times too! Highly recommended!

We are adding to our current settee bought from furniture village 4years ago which we are happy with. A quality product.
Peter explained the whole process from start to finish. Very friendly and approachable.

Furniture excellent Customer Service trying to contact them impossible....its such a shame.....
It is putting me off buying from them again.

Excellent, low-key and unobtrusive service in-store, allowing us to browse. As soon as we needed help and advice Azzdean was on hand, and could not have been more helpful. Once we had left the store, Azzdean remained contactable and highly responsive while we made our buying decisions. All round a great experience.

Very helpful, friendly but professional.
Gave us all the information we needed, even moving furniture around to show us what they look like together ( chairs with table ) excellent experience and would gladly go to that branch again for any other furniture we need.

What made our experience great was the level of patience, care, and genuine support we received throughout the entire process. We took nearly a year to decide on the right sofa for our new home, visiting multiple stores and returning several times before feeling confident in our choice. During this journey, we visited the Cambridge store around nine times, and each time we were met with consistent professionalism and understanding.

Ben Ross, our consultant, was exceptional. He took the time to understand our needs, preferences, and lifestyle, and never rushed or pressured us into making a decision. Instead, he guided us thoughtfully, helping us explore options until we found what truly suited us. His knowledge and attentiveness made a significant difference in our experience.

We are extremely happy with our final purchase—the INCA RHF Corner Power Sofa, along with the furniture glide set and Jai coffee table. The sofa has become a central part of our home; our kids love it, and friends and family have all commented positively on its comfort and style.

Overall, the company stands out for its excellent customer service, knowledgeable staff, and willingness to support customers through what can be a long decision-making process. This made us feel confident and valued as customers, and ultimately led us to a purchase we are truly happy with.

Store support from Steve Wong @Cambridge Retail Park was excellent, shame we don't live near Cambridge otherwise we would have gone back into the store and ordered through him.

Please ask for Steve Wong when you go to Cambridge Furniture Village . He s very knowledgeable and takes proper care of his customers. He has advised us with everything we needed and we purchased our mattress and guest room bed from there. He also has a lot of knowledge on the differences from one brand to another so whichever is your budget he can definitely help. Thank you Steve , you made our experience in the shop very special. A & R

We were admiring some sofas just browsing and Azzdean came over when he saw us looking at options. He cleverly guided us to exactly what we needed. Left us several times to mull over, no pressure, just sound knowledge. Couldn't fault him,now awaiting two sofas in three weeks. Thank you

My husband & I visited Furniture Village to look at sofas. Aaron greeted us (remembered me from a visit a couple of days previously) and left us to browse. There was no pushy sales talk (which we both hate), he was there when we had questions and to advise us but gave us plenty of time to consider options on our own.
We cannot fault the way he helped us and we ended up buying 2 sofas!

Azzdean was very helpful and informative which helped me to make choices. I went away to have a think about what I’d seen and decided to buy. Thank you.

Great customer support! I'm not used to make phone calls, so I can have some trouble understanding what I'm being told, but Khadija was really kind and patient with me. Also it was nice to hear updates on the number of calls on cue while waiting, it was fast as well.
I'd also like to mention sales consultant Azzdean Seffras, equally nice, kind and attentive with me and my partner in store.
Finally Matt and Tom installed our furniture in the blink of an eye and gave us some care instructions as well.

What a shambles this store has got the worst customer service ever we spent thousands on furniture to be delivered on the 21st of Feb. did not have any contact from furniture village i call to check the delivery was still going ahead to be told its not even in the store.
I called 4 times to be told no more information and then told it would be delivered the 26 Feb the day of delivery i was call and told delivery was on its way but there is one problem they have lost the chair.
I then called and spoke to 3 different salesmen and one person at the distrabution center to be told they are still looking for the chair 5 days later i get a call to say it was on its way.
I had to call and chase them up at every point.

Not once did i get a call from management to say sorry or to offer us anything for the probles we have had

In my opion do not buy from here unless you want the run around...........

Very impressive, Aaron was so helpful and dealt with all our questions with no problem.

Amazing service

Was very helpful and tried hard to resolve our issue unfortunately the item was faulty and could not manage to get it fixed