Furniture Village - Colchester Reviews 

We visited the Stanway branch on Sunday and it was not open when we arrived "however" they opened early for us! We were popping in to look round to get some ideas for a new sofa - Alan greeted us as we walked in, very friendly and chatty, told us to have a look round and he would be around the floor if we needed any help (this was perfect as we didnt not want to be hounded by hard sales) Alan was so helpful that we ordered a new sofa there and then (he did ask if we wanted to go away and think about as there was no pressure to impulse buy) We told him what we wanted and it took no time at all to sort out, we also added a sideboard and a nest of tables to our purchase! Alan definitely made the experience pleasant and straightforward

Excellent service, great delivery service and fab delivery team

We went in as our old sofa was far too low. Jade Holman went above and beyond to give us every option available.

I placed my order yesterday with Nick, he was knowledgeable, patient and absolute joy to work with! Cannot wait for my delivery now! Thank you - also Gerrell was fantastic and so helpful too! Definitely go into store! Thank you both again!

Lucy was excellent!

Excellent customer service. And really good deal.

Salesman Nick was really friendly, helpful and didn’t rush us at all

Formal complaint regarding poor customer service and repeated incorrect delivery
I am writing to express my significant disappointment with the level of customer service received from Furniture Village Colchester - Stane Park in relation to a recent dining furniture order. What should have been a straightforward purchase has become a highly frustrating experience due to incorrect order handling, repeated delivery errors, poor communication, and a lack of urgency in resolving the matter.
We visited Furniture Village at Stane Park intending to purchase four dining chairs. During the visit, we selected the chairs we liked and also decided to purchase the matching dining table. The products ordered were a Tiber swivel table and four Tiber swivel chairs in Alabaster. The only other colour option available was Truffle.
The sales representative initially recorded the order correctly but, after checking with the Store Manager, changed the colour to Truffle. We were assured that Truffle was the colour of the display furniture we had chosen, and the order form was noted to state that the furniture should match the products and colour in the showroom. As customers, we relied on the advice and guidance provided by the store team, paid in full, and left believing that we had ordered the correct items.
Following the visit, we were unable to obtain a delivery date from the store and were advised to wait for Customer Fulfilment to contact us. When Customer Fulfilment called, a delivery date was agreed and the order was reconfirmed. On that basis, we sold our existing dining table and chairs in preparation for the new furniture arriving.
After the delivery was confirmed, we checked the Furniture Village website to share details of our purchase and realised that Truffle was not the colour we had selected in the showroom. The correct colour should have been Alabaster. I then visited the store to raise the issue and seek a resolution. I felt like I was in the wrong but we managed to get the order changed.
New delivery date – but when delivered it was incorrect again despite the order being triple checked.
Despite raising the concern, the furniture has now been delivered incorrectly on three separate occasions. This is extremely disappointing and has caused unnecessary inconvenience, particularly as we no longer have our previous dining furniture.
On the most recent occasion, after the furniture was delivered incorrectly for the third time, I contacted Customer Fulfilment and was told the matter would need to be investigated and that I would receive a call back. By 16:00, no call had been received, so I contacted the team again. I was then advised that I would need to wait up to 72 hours for a response.
This level of service is unacceptable. Furniture Village has received full payment, the incorrect furniture remains unresolved, and I am being asked to wait further despite the issue having already occurred multiple times. There appears to be a lack of ownership, accountability, and proactive communication throughout the process.
When customers make a significant purchase, they expect accurate order processing, reliable communication, and effective support when something goes wrong. Unfortunately, my experience has fallen well below those expectations. I hope Furniture Village Colchester - Stane Park takes this complaint seriously and resolves the matter promptly.

We were twice given a delivery day only to have it cancelled both times

James was fantastic in helping us during our time at furniture village colchester. His service went above and beyond

We can't wait to receive our new bed and mattress.
Fantastic customer service, professional, very knowledgeable, friendly and supportive. Thank you James and Furniture Village Colchester.

Re : Colchester Store
Extremely high charge of £79.99 for local delivery. Far exceeded other furniture retailers in the area.
Prices no better than elsewhere.

We had a great experience from the moment we walked into the store. We were offered a cold drink and asked if we needed any help. We said what we were looking for and the customer advisor could not have been more helpful.
We bought what we were looking for and more and got a really good discount.
Fantastic customer service

Very please all the way through . Sliders were not with delivery,waiting for them,I will probably have to chase up

Nick our sales man was very friendly, helpful and informative. Didn't feel pressurised. Great quality sofas. Quick delivery date.

The sales lady was very helpful & explained everything in detail , couldnt given a better discount lol

Wonderful staff very helpfull did not rush us to straight away make a decision took our time and when we wanted advise staff were very helpful. I have brought goods before at your Colchester branch and would definitely go back again when we need something. Well done to all of the staff a friendly helpful all round.

⭐⭐⭐⭐⭐ Excellent experience from start to finish!

We recently bought a new reclining sofa from Furniture Village, and we couldn’t be happier with the whole process. The quality and comfort of the sofa are exactly what we were looking for our home.

A special thank you goes to Nick, our Marketing Consultant. He guided us through every single step with patience, knowledge, and great attention to detail. He listened to what we needed, answered all our questions clearly, and helped us make the right choice without any pressure. Thanks to his helpful advice, we are completely convinced that Furniture Village is truly the best place to buy furniture.

Great service, great products, and great people — we’ll definitely be coming back and recommending you to friends and family!

The whole experience of shopping at furniture village was very plesant. The sales staff were polite and helpful and not in the least bit over powering. You felt you could look around with ease but they were always ready to answer any questions. The delivery men were on time and very polite. They put our furniture together with ease and put it where you wanted it. Very pleased with the service overall.

The gentleman that helped us in store was brilliant