Furniture Village - FC Southampton Reviews 

2,827
TrustScore 5 out of 5

4.9

West Quay Retail Park, Harbour Parade, SO15 1BA Southampton, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Luke and Rich gave us a great service. Second floor flat and nothing was too much trouble. Furniture unpack and assembled. Guys were very friendly and professional,made the whole experience with furni... See more

Rated 5 out of 5 stars

We bought a lovely sofa from Furniture village in Southampton the staff were helpful and gave us time to discuss our needs. The sofa is fantastic, and the delivery to the isle of Wight was faultless,... See more

Rated 5 out of 5 stars

We are extremely happy with the delivery of our furniture. Everything was delivered, assembled and carefully tested to make sure it was working perfectly. Once everything was finished, all the boxes... See more

Rated 5 out of 5 stars

We had our new sofas deliverd this morning by Shane & Scott, they were both very friendly and polite. A credit to Furniture Village. Tina & Michael Whitlock.


Company details


Contact info

  • West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,827)

65,147 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish! Victoria in the Southampton store was so helpful and then within a week my new sofa had arrived. Delivery drivers really good (brothers!) great banter and a quick delivery and installation. Highly recommended all round. Thanks Furniture Village!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and excellent

Efficient communication via email and then a call for delivery. Very heavy mattress that the two men managed to get upstairs without turning a hair (or damaging anything!). Would recommend.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

First class delivery service

Delivery was very professional and they put the items where we wanted them rather than leaving them at the front of the door. They didn't need to be asked to take their shoes off either when entering the house.

Very happy with service.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Good communication and on time. The table arrived in perfect condition and the delivery guys were friendly, tidy and professional. Very happy with the service.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from both shop staff and…

Great service from both shop staff and delivery guys. We were well informed on product details, delivery date, texted plus phone call to let us now it was on its way.
Big shout out to Ray in store, Brendon and Joe who delivered it the care and attention.

July 2, 2026
Unprompted review
Rated 4 out of 5 stars

Absolutely fantastic drivers

Absolutely fantastic drivers, they were efficient and friendly. Great tracking on the day. The only reason for a dropped star is I was told I would be contacted the day before with a time window for delivery and this didn't happen until the morning of delivery so I did not have much notice at all for the time slot.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Respectfully delivered

Received courtesy call 10 minutes before delivery, very respectful gentleman Shane and Luke delivered without issue despite being a large item, and went above and beyond and put my old mattress in the alleyway, they even wiped their feet before they entered my home and removed all packaging. Thank you ☺️.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Best quality

Best quality, friendly staff and professional through out the whole process. The delivery team arrived on time and handled everything with great care.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

The delivery service was excellent. The drivers were very polite and helpful. Also, the sales staff well extremely professional and helpful with the purchase and service we were very satisfied

June 28, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look