Furniture Village - FC Southampton Reviews 

2,827
TrustScore 5 out of 5

4.9

West Quay Retail Park, Harbour Parade, SO15 1BA Southampton, England, GB


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Rated 5 out of 5 stars

Luke and Rich gave us a great service. Second floor flat and nothing was too much trouble. Furniture unpack and assembled. Guys were very friendly and professional,made the whole experience with furni... See more

Rated 5 out of 5 stars

We bought a lovely sofa from Furniture village in Southampton the staff were helpful and gave us time to discuss our needs. The sofa is fantastic, and the delivery to the isle of Wight was faultless,... See more

Rated 5 out of 5 stars

We are extremely happy with the delivery of our furniture. Everything was delivered, assembled and carefully tested to make sure it was working perfectly. Once everything was finished, all the boxes... See more

Rated 5 out of 5 stars

We had our new sofas deliverd this morning by Shane & Scott, they were both very friendly and polite. A credit to Furniture Village. Tina & Michael Whitlock.


Company details


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  • West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,827)

65,303 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent delivery

Marcus and Dave were excellent with the delivery today! Explained everything, made all the furniture and ensured it was positioned correctly! Amazing, Thankyou

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Attention to detail

The guys assembling the table were diligent in checking the level of the table with the mechanical extension. All left clean and tidy

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Sofa delivery

Luke and Rich were very polite and helpful. They explained the features of the recliner chair and provided an efficient service. The timings of delivery were accurate and we are very satisfied with our lovely new sofa. Thank you Furniture Village.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We were treated really well in the store, not hurried and because we didn't have a sofa, rather than wait 12 weeks, they agreed to let us have the one from the shop floor.
Delivery was excellent; 2 friendly, caring, professional guys.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful service

Luke and Rich arrived in good time, they unpacked our coffee table and placed it where we wanted. They were friendly and helpful. There is some damage to the table, they took pictures and advised we would be contacted within a few days.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service - unfortunately there had been a house fire in the Close overnight, the road was closed off, but your delivery man carried the mattress right down the Close and delivered it into my bedroom for me.

Five star service, well done, please make sure he gets a reward for this!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great seevice

Great comms. Polite and professional service. Luke and Rich were great, even on such a hot day! Wishing them all the best with the rest of their deliveries during the heatwave!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome service, communication and prompt delivery

Dropped into Furniture Village in Southampton on the off chance they might have dining chairs in the style we’d been searching for — and they had the perfect match. They were slightly more expensive than we’d expected, but the quality absolutely justifies it, and we’ve been really impressed.

The in‑store ordering process was seamless, and the advice we received was genuinely helpful. It was reassuring to speak to someone knowledgeable rather than relying solely on an online purchase. We were originally given a lead time of just over four weeks, which was fine for us, but to our surprise the chairs arrived in around a week and a half.

Communication from Furniture Village was excellent throughout — polite, clear, and exactly what you’d hope for. Delivery was prompt, and the team were brilliant. They even let me check the chairs before unwrapping them, brought everything inside, and took away all the packaging, which was a huge help.

Would I order from Furniture Village again? Based on this experience, absolutely — without hesitation.

June 23, 2026
Unprompted review

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