Furniture Village - Gateshead Reviews 

Staff were very knowledgeable, took us through all our options and nothing was too much trouble. Tim that we dealt with was extremely professional and there were nom pushy sales tactics (thank God!). Would 100% recommend the Gateshead store.

The prices were great and the staff were lovely , very helpful .

No hassle just ordered what I came for and out

We went to Furniture Village after reading excellent reviews, to look for a small
L shaped sofa for a restricted space.

Our experience over 2 days totally justifies the reviews we read and we add our own now.

The light touch, non pressured, warm and helpful customer service in this well
staffed shop, was excellent.
Joanne ( who helped us) listened to our description of what we needed to fit into a small space, took us to appropriate stock, offered us coffee and then left us in peace.

Borrowing fabric examples to look at at home, in our own lighting, was not a problem.

When we decided to go ahead with an order, the process to delivery was explained clearly and the whole thing organised in a relaxed and very efficient manner.
Joanne made the whole experience a pleasure.

She is clearly proud too that the company is family owned and many staff have worked there for years.

We have had our furniture for a year & we love it! We noticed a flaw on the top of bedside cabinet , we rang & Natalie couldnt be more efficient. I sent photos by email as we were on the phone. The problem was dealt with immediately in a friendly helpful manner. An email was received to say new part has been ordered & date given for replacement to be here. Well done great service!!

I was impressed by the help given by the salespersons and could not ask more of them. They went out of their way to answer my questions.

We have been looking for a sofa for over a year now. We looked at others to compare but never found one we liked as much as the Moet. Neil was excellent as all the way through the experience he's never been pushy. Then after 3 visits to the store in the last 2 weeks and some sound advice from Neil we've decided to go for leather again instead of fabric. Plus advice re the colours to match the Palazo TV unit to satisfy my wife's tastes. So for the price of a small car we have finally ordered what we want without any hassle. Thank you Neil and thank you Furniture Village for keeping the range for that long for us to make our minds up.

Polite efficient and knowledgeable sales person

Polite and professional staff, salesman was very informative without being pushy.

Table and chairs delivered today by a great team. Steve and Kev very helpful and polite with excellent attention to detail. Whole experience of visit to store and purchase also very positive.

Great customer service from Neil, was no pressure from staff which we find was great, he made himself available & was on hand for any information we needed in regards to buying any furniture, down to delivery status & timescales, we were even offered a complimentary coffee while we were deciding which sofa to buy, would definitely recommend & will be returning for future furniture xfor our new home.

Good selection to choose from, good staff , well recommended.

bought a new sofa at furniture village at the metrocentre at the weekend, Neil Armstrong introduced himself and let us browse without pestering us, once we choose our sofa we asked Neil to help us with a few things, his knowledge and friendliness was excellent, if you go here for a sofa, ask for Neil you will have a much better experience.

Joanne, the sales person, was very informative and efficient. The process was simple and pleasant. She was friendly and amiable

A very pleasant and helpful salesman.
, who spent as considerable time to point out all the features of the furniture whilst taking full cognisance of our particular need

The salesman didn't hover over us and he wasn't pushy, he explained everything well.

The shop is well laid out and has ample free parking.The main thing was that the suites were modern well priced and the Salesman Neil Armstrong was very knowledgeable and not at all pushy but was around when we needed to ask a question,We were made to feel welcome and well looked after throughout the buying process which is hard to come by nowadays.
The suite we chose is just what we were looking for at a good price but great quality.
Overall a great fuss free process with nice approachable members of staff and plenty of choice at great prices locally.

We are awaiting our 2nd order from Furniture Village in the last few weeks. We can't believe how organised and helpful this company is.
You're left to browse at your leisure, then the ordering and delivery of the goods is so professional.
The staff and the delivery men are really helpful.

The Sales Assistant was both helpful and patient whilst we considered product options.