Furniture Village - Gillingham Reviews 

Clive in the Gillingham showroom was very helpful
The delivery guys cliff and Gaz were very polite and very careful with the delivery

I went to look at sofas. I was welcomed as I entered the store by Kami,and offered a drink. Was told,enjoy looking at the sofa's. Take all the time you need, and if you need further information I am available to help.

Staff in the shop were great when selling the products.
When it came to delivery today Cliff and Gaz dropped my sofa off and were extremely professional and great couldn’t not fault them at all.
My problem was with the customer service team. A chair didn’t turn up and it was so difficult to get another one. I was on hold for a very long time to get through to someone for them to tell me they would contact me the next day, this happened on at least 4 occasions and each time I had to phone back rather than doing what they said. They were not helpful at all, I had to go into store and to ask to speak to a manager before they ordered a new one (seemed like it happens a lot as wasn’t surprised).
I also got multiple calls about my side board being ready which I had already received (think notes need to be updated)
Tell you after to fill out a survey straight after buying, I am glad I waited as it is the whole service and if you are selling products and telling me it will arrive in 10 days and then not. And instead being on lots of calls just trying to order another chair and not getting anywhere!!

Paul Welsh was great,he was really helpful when asking questions about our purchase and everything was dealt with professionally.

Clive, our sales person was extremely helpful. He was polite, very knowledgable and was able to offer advice with being pushy. We found our perfect set of sofas amazingly quickly, and are 100% happy with our experience. Clive was able to make the monthly payments affordable for us, allowing us to get wonderful set of sofas, that we wouldn’t otherwise be able to afford. Clive explained our insurance cover and its benefits extremely well, and we’re amazed how great value it was. Would certainly go back for any other furniture needs.

We both are deaf, the staff was very calming, patience with us communication by writing down on paper and good eye contacts.

Rana was very attentive to what we were looking for and right at the beginning showed us the sofa and armchairs that we are purchasing with you now. He went through all its features, and the costings, having the right balance between being helpful and informative as well as being friendly. He was true to his word, when we came back a couple of days later offering us the same terms as when we first saw the sofa etc.

Kami was very helpful on answering our questions and also supplying information to us. He was not a pushy salesman but very professional and friendly.

Excellent customer service from Alif. Professional and courteous and very generous with his time and patience. Thank you.

Alif provided excellent service throughout the purchase. Friendly, knowledgeable, and made the process smooth and straightforward. Highly recommended!.

Clive served me with no pressure, was most helpful, and friendly. I would recommend the store in Gillingham and assistant Clive who went above and beyond to help me, especially as I was a disabled customer. He was very patient. The whole team in fact were very friendly. I would go there again.

Charley was very responsive to our expressed purchasing choices
We liked that there was no hard sell from her and she was personable

My husband and I purchased 2 sofas and a snuggler chair today with Paul, he was so helpful and friendly. Nothing was too much and he explained all of our options. Great customer service throughout, thanks Paul!

I would highly recommend your Gillingham Store. Clive was exceptional in his knowledge working from just a set of measurements I gave him.
He wasn’t pushy and gave information I wouldn’t have even thought to ask about.
Thank you for your help Clive.

Paul welsh was a great guy , make our day enjoyable and answer all of our questions. Very patient and a good listener.

Polite advisor
Hopefully will get my issue sorted quickly with my sofa.

We had a fantastic experience at Furniture Village in Gillingham. Rana Shakoor was extremely helpful throughout the whole process, taking the time to understand exactly what we were looking for and helping us choose a lovely sofa that perfectly met both our expectations and the size requirements of our room.

There was no pressure to make a decision, and Rana's knowledge and friendly approach made the whole experience enjoyable. He also ensured we could arrange delivery for a date that suited us, which made the process even more convenient.

Excellent customer service from start to finish. We now look forward to the arrival of our new sofa and would like to thank Rana for making the whole experience so easy and enjoyable. We would highly recommend both Rana and the Furniture Village Gillingham team.

Staff who knew their products. Were friendly and made you feel important. Everything explained to the letter.

Excellent service today in Gillingham store - Also the two delivery guys were very polite , helpful and respectful of my home

The deliver boys were helpful and move the furniture in with care and took away all the boxes. Gave us a demonstration and helped with the Bluetooth speakers.
Maybe shoe covers may of been a good idea.