Furniture Village - Gillingham Reviews 

The deliver boys were helpful and move the furniture in with care and took away all the boxes. Gave us a demonstration and helped with the Bluetooth speakers.
Maybe shoe covers may of been a good idea.

Ordered a Sloane sofa and chair. However the chair and sofa was assessed to a have a manufacturing defect with fabric. After contacting the customer service team to seek a replacement, Jemima was very helpful in arranging this, hence the postive review in light of the intial defects.

Kiran was very professional, friendly and helpful.

Rana was very helpful in the gillingham store

The sales consultant, Andy Brown, was excellent. My wife is in a wheelchair and Andy provided us with plenty of coffee and everything we needed to know to make the right choice of new sofas. Thank you for a very enjoyable experience.

Helpful and polite

Clive was great help for us choosing a dining table and gave us loads of options and very professional manner and well educated on the products. Look forward to receiving our order

Great customer service, explained the whole experience and what will happen asked if there was anything else we were thinking about explanation on what can be added to our choice but not pushing to sell extras.

The showroom is cool and spacious with a good range of sofas, beds and other furniture which is of a better quality than other similar stores. The Sales people do not immediately target you but allow time for browsing. Our Salesman (Asif.) was great, pleasant, knowledgeable and made the purchase process as quick as was possible given the necessary paperwork. He also shared our sense of humour! Overall, Furniture Village remains our first ‘go to’ store.

Alif was absolutely brilliant. He even wheeled a chair from one side of the shop to the other to make sure we felt we were making the right decision! Very friendly, approachable and helpful.

The young lady was very helpful an appointment has now been arranged for an engineer to visit

I visited Furniture Village on Saturday 11th July 26 with an intension to buy a new sofa and a dining table. As I entered the store, I was looking around. Then, I saw two staff walking towards me from the back of the store . I approached Alif Qureshi as he was closer to me and that was the beginning of my wonderful experience. I had came in with 3 children. The first he did was to engage the children. Alif took them to the refreshment area and served them chocolate and ice cream. I was pleased. Having took with me the measurements of my old chairs at home, Alif helped me to find a perfect size for both 3 and 2 seaters and dinning table. He was very patient and advised on colour, quality, functions etc. Having mentioned about my poor experience with DFS, Alif refused to bad mouth his competitor but focused on the great services they offer. Also, his sense of humour was second to none. We chose a great products together, paid £4500 and I must say I can't wait for the delivery of my products though the settees delivery would take about 3 months.
A big thanks to Alif for great customer service. I will definitely recommend Furniture Village though this is my first time of shopping with you. I left the store happy and the bonding with Alif made me feel as if we've been friends for a long time. A very happy customer, Ade

Andy Brown was amazing,talked through options and fabrics .very easy to talk to no hard sale .will definitely be back .
Thanks Andy

Great service in store and delivery, very happy with our new sofa over all

Excellent customer service from Kami at the Gillingham store. Very helpful and took his time helping us choose the right sofa and accessories.

Having previously purchased a particular mattress from FV I wanted another, but of course 2 1/2 yrs on the names / descriptions are all different. Tom at the Gillingham branch guided me to the current equivalent of what I had previously purchased and carried out the purchase process in a professional and friendly manner, explaining each stage of what happens next through to the point of delivery.

Andy Brown was Very friendly and helpful.
Answered any questions asked

We went there looking for mattresse and because of the variety we ended up buying a bed frame as well. Tom saw us looking around and asked if we needed assistance. Which we did he gave us a lot of information on product we bought.
He was very professional and would recommend furniture village to friends and family

We ordered a suite on 27th April 2026 and were told our furniture would take "12 to 13 weeks" to be ready, but it was actually ready to be delivered within just over 10 weeks, which was a welcome bonus. However, the phone call from a lady at the delivery company advised that our delivery would be on "Sunday the 4th July 2026" and we had to point out that date didn't exist! We then established that we should expect our delivery on Saturday 4th July 2026 and that we would receive an e-mail THE DAY BEFORE giving us an ETA. No e-mail had been forthcoming on Friday 3rd July 2026, so I decided that I would call Furniture Village the following morning to find out what was happening. I woke up @ 09:30 the following morning to discover that I had been e-mailed @ 06:28 to tell me the delivery was on its way and would arrive "between 09:13 & 12:13" that day. It arrived @ 09:18, which meant I had missed the delivery by 12 minutes. I contacted the delivery company, who had e-mailed me as a result of the "failed" delivery, and explained that it was unreasoble to e-mail a customer @ 06:28 on a Saturday morning and expect them to be up and around to see it. Despite this, I was unable to arrange for the driver to come back and the furniture couldn't be delivered for another three days; Tuesday 7th July 2026. The two men who delivered and assembled the suite were extremely polite, conscientious and diligent. Unfortunately, after they left we established that the wireless charging pad on our sofa didn't work, so we had to arrange for someone to come and repair it. Unfortunately Furniture Village don't use their own technicians and a third-pary technician arrived three days later (Friday 10th July 2026) who couldn't fix the issue. We now have to wait for a replacement component to be delivered to us and then arrange another visit from a technician to fit it. We paid Furniture Village for our suite but had to deal with a third-party company for the delivery of it and for the attempted repair. Way too much hassle and incovenience for a £5,600 sofa!