The salesperson in store was extremely helpful and patient. We also had a home visit from the interior designer from New Malden, Bana, also went above and beyond. We ended up with two sofas and a new... See more
Location
Switch locationEuropa Park Road, GU1 1AG Guildford, GB
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Great experience at Guildford store. I recently bought a bed at Furniture Village in Guildford and Iain McPhee who helped me was great - attentive to every detail, patient with my questions, and cl... See more
Liam at furniture village was absolutely amazing! He truly went above and beyond and even answered his phone outside of his working hours to help us with our delivery. We fell in love with a mattress... See more
Sales assistant David extremely helpful without been pushy. Gave us space to discuss what we wanted but available to answer any questions about our purchase.
4.7
Excellent
1K reviews
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Margaret the Sales Advisor was very…
Margaret the Sales Advisor was very helpful and not pushy so buying our sofa was a pleasant and positive experience.
August 21, 2026
Excellent delivery service from Nabeel & Hassan!
This is our second time ordering from Furniture Village, and once again the delivery service has been fantastic. Our first experience was for a sofa delivery and that was also absolutely spot on.
Nabeel & Hassan were brilliant with our Germain Dining Table delivery — amazing preparation, speedy assembly and incredible care in getting everything set up perfectly in the right place. They came fully prepared with floor liners and all the equipment needed, taking real care of our home throughout.
We’re really happy with the service and would highly recommend them!
August 21, 2026
Unprompted review
Great Service from Furniture Village in Guildford…
Furniture Village in Guildford made purchasing a wardrobe today very clear and straightforward.
Marcel was really helpful and knowledgeable.
Just one suggestion, it would be good if Furniture Village also issued an electronic copy of the contract / sales order by email, in addition to the printed copy (which was handed to us today).
I am very happy, though, with our purchase and the service received. Thanks.
August 20, 2026
We had a fantastic experience with…
We had a fantastic experience with Furniture Village, from start to finish. The sales guy at the Guildford store was excellent—friendly, helpful and made the whole process really easy.
The delivery was smooth, and the guys who installed our new bed did a fantastic job. They were professional, efficient and took great care throughout the installation.
All in all, we’re extremely happy with the service and our new bed. A great product and a great experience from everyone involved. Would definitely recommend Furniture Village
August 18, 2026
Excellent service and seamless purchase and
Excellent customer service from the manager and Gary who made the purchase of an adjustable electric bed seamless. All needs taken into account and we are happy with quality the product, price and the guarantee for aftercare. It was an absolute pleasure! Thank you Gary and Furniture Village.
August 16, 2026
Gary the sales person was extremely…
Gary the sales person was extremely polite and friendly. Not pushy.
Good range. Good price
August 16, 2026
Unprompted review
Great service and would definitely recommend!
After changing my mind more than twice and spending well over an hour trying sofas, I finally took the plunge. So much choice it makes choosing your next sofa even harder. Staff were there if we wanted to ask questions and were really knowledgable. I can't wait for my new sofas to arrive. I can't fault the.staff at all and would certainly recommend Furniture Village to family and friends.
August 15, 2026
Sales representativeJohn was extremely…
Sales representativeJohn was extremely helpful, really pleasant and made the experience great. Really helpfull gave us all the options on offer and time to think. Excellent customer service
August 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Pestered
Went to look at mattresses. Pounced upon and pestered by sales staff who kept coming back. No opportunity to view quietly, eventually walked out and went elsewhere.
August 14, 2026
Unprompted review
Reply from Furniture Village - Guildford
Good evening, I’m very sorry to hear about your experience in store and apologise that you felt pressured by our sales team. To enable me to investigate this for you, please email a copy of your review, along with your full name and address, to myexperience@furniturevillage.co.uk.Kind regards, Gabriel.
Good interaction with knowledgable Staff
Good interaction with knowledgable sales staff,
Liam Eaton.
August 10, 2026
Unprompted review
Very helpful and supportive service.
August 10, 2026
Margaret was an excellent ambassador…
Margaret was an excellent ambassador for FV, Answered all questions and we ordered what we wanted. FV now charge for delivery and will not take away a used mattress - very poor and this does not go well for the staff to have to explain that you now have to get a third party involved.
August 7, 2026
Unprompted review
Buying a bed
Have been buying from the store for over 10 years. Great selection of furniture. David was excellent in providing guidance for choosing the right bed for my mother. Quick process in finalising sale. Also, great in-store cookies!
August 8, 2026
The delivery was early in the window we…
The delivery was early in the window we were given, Andy and James were polite and professional, they were respectful of our property and the installation took around 40min for three reclining sofa's to be installed, they took all the packaging away and left no mess
August 8, 2026
very helpful sales staff
very helpful sales staff - great products at reasonable prices and well priced sale. most of my house is now furnished with Furniture Village products.
August 6, 2026
Unprompted review
Would recommend every time
Iaian was very attentive and helpful during our selection process, and made the whole experience extremely enjoyable
August 6, 2026
Iain provided an excellent advice and…
Iain provided an excellent advice and guidance throughout. We would highly recommend Furniture Village.
August 6, 2026
Unprompted review
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